Business Analyst (FTC) at Cell C

Purpose of the Job:

• Responsible for the end-to-end investigation and articulation of both the AS-IS and TO-BE processes, in conjunction with the business owner.
• Analyse and map the processes in business and provide solutions that enable the achievement of goals, the provision of services and the finding of business, information, and process efficiencies across the organisation on behalf of the various requirement stakeholders.

Main Responsibilities:

Documentation of the processes and analyst findings

• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks, information and workflow analysis and any other techniques required to document the business, process, and information requirements
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from underlying needs

Analysis and Solution Development

• Proactively communicate and collaborate with external and internal customers (up to C-level) to analyze business requirements to deliver analysis and solution artefacts as needed
• Plans and manages the composition of business analysis tasks
• Estimate project time required for analysis
• Deal with multiple processes and business domains
• Develop requirements business requirement specifications according to standard templates, using natural language
• Analyze business requirements to deliver i.e., Business requirements, business processes, business rules, use cases, functional requirements, and GUI, Screen, and solution designs
• Propose most viable options, based on expertise
• Work closely with business units to identify business needs, costs and benefits
• Recommend research, and oversee implementation of new applications / software
• Contribute to the development and implementation of processes and procedures
• Assist with business process and information workflow improvement
• Liaises and negotiate with multiple internal and external stakeholders (e.g., suppliers, partners)
• Successfully engage in multiple initiatives and projects simultaneously
• Define the business and functional specifications input for third party into the RFP/vendor selection process
• Manage projects according to agreed timelines and budget allocations, where required
• Participate in continuous improvement activities

Conduct and assist with testing efforts

• Develop test cases and assist with the execution of the user acceptance testing of solutions

Business case and economic modelling

• Estimate and model requirements are in terms of effort, time, costs, in relation to larger business and/or business goals
• Define the benefits and how will they be realised, this includes identifying business KPI or metrics on problem or opportunity, risks
• Conduct the development and implementation of processes and procedures

Performance monitoring

• Participate in setting the key performance objectives and the performance appraisal process
• Monitoring and reporting of key programmes/projects (Post live)
• Contribute to performance management of key programme/projects to ensure benefits as per business case are realized

Minimum Qualification

• BA Certification e.g., IIBA Level 2 or Business Analysis Body of Knowledge (BABOK); or Relevant B degree e.g., B Tech / BCom

Experience

• 4-7 years’ proven industry related experience interacting directly with end users, in a similar position, within a telecoms environment
• Experience of providing business solutions to a significantly sized organization investing in a mix of substantive third-party and in-house applications
• Experience in the implementation of business processes in a Telecommunications environment

Closing Date 10 April 2026