Business Analyst at Hire Resolve

Job Description

• A leading retail organization is looking for an experienced Business Analyst: Supply Chain Systems with strong experience in retail, finance, or consulting to join their team in Cape Town. This is an exciting opportunity for a commercially astute professional to act as a vital interface between the business and technology suppliers, developing optimal processes and system functionality to execute business strategy. If you have a background in system analysis, business process development, and UAT testing, we want to hear from you!

Responsibilities:

• Evaluate and define business process and system change requests received from internal users.
• Translate business process and systems requirements into specific projects and commercially viable solutions.
• Collaborate with process engineers to ensure warehouse technology and pick-and-pack applications integrate seamlessly with operational layouts.
• Act as a primary interface between the business and technology suppliers to develop optimal functionality.
• Coordinate and perform comprehensive testing, including User Acceptance Testing (UAT) and quality assurance for websites and internal applications.
• Produce detailed documentation regarding current information, data, and proposed solutions.
• Conduct training sessions and workshops to transfer system skills and knowledge to users.
• Manage the implementation of new solutions and provide ongoing support for incident resolution.

Requirements:

• Minimum of 5 years’ experience as a Business Analyst, with at least 2 years in a retail, finance, or consulting environment.
• Degree or National Diploma in Supply Chain, Logistics Management, Information Systems, Business Analysis, or an equivalent qualification.
• Proven experience in system analysis and business process development, including workshop facilitation and mapping integration diagrams.
• High proficiency in MS Office, specifically advanced-level skills in Word, Excel, and PowerPoint.
• Working knowledge of business process mapping tools, with a preference for MS Visio.
• Solid understanding of Business Analysis and Project Management methodologies.
• Strong ability to elicit business and functional requirements and present solutions to both technical and non-technical stakeholders.
• Expertise in testing methodologies, including setting up test scenarios and facilitating User Acceptance Testing (UAT).
• Experience in drafting training materials and providing system support through incident management and resolution.
• Professional affiliation with a Business Analysis or Project Management institution is considered an advantage.