Business Analyst - HRMS at KPMG South Africa

Description of the role and purpose of the job:

The Business Analyst combines their formal training in business analysis with systems support experience to support the Senior Business Systems Analyst and Process Owners to extend, optimize and problem solve HR business processes in Oracle technology.

Key responsibilities:

Process analysis and design

• Complete all business process design work using KPMG’s process modelling software by capturing the as-is for every new business process, and then optimizing it into a to-be state ready for review and approval by the Senior Business Systems Analyst and the Business Process Owner
• Model all processes in strict adherence to the KPMG process modelling standard to produce consistent high-quality process flows that are interconnected to all related business process in the architecture framework
• Assess the impact of every change to a business process by determining the changes to activities, inputs and outputs, business rules, informational requirements, RACI models and where other processes and system integrations are affected
• Advise the Senior Business Systems Analyst and Business Process Owners what the impact of proposed changes will be with accurate estimates in terms of time to complete the process design work as work packages
• Scope all process changes as individual work packages that should be fully understood to clearly define the objective of the proposed change/addition in process. This activity should produce a scoping document to agree scope with Business Process Owners
• Collaborate with the other Business Systems Analysts in the team to fully understand all the process and system integration touchpoints across process domains to drive effective end-to-end process design
• Produce exceptional quality business requirements and functional design documents that describe process activities, informational requirements, RICEFW needs, workflow needs, system functions and features
• Produce business process flows using KPMG’s business process modelling software to clearly show the sequence of process activities, information inputs/outputs, decision points, business rules, RACI matrix and process integration touchpoints
• Produce high quality process test cases to ensure system tests match the desired functionality and business rules envisioned during process design
• Check in all changes to process models on a weekly basis so the master model is kept up to date, and the integrity of the model is maintained through following quality control procedures
• Annually review the effectiveness of all business processes within the HTR and Payroll domains by analyzing system support, training needed and problems to help business process owners understand where processes can be further optimized in future

Systems Analysis (Oracle HRMS and Payroll)

• Take ownership of all HRMS system support queries that require an in-depth understanding of process and how the system functionality supports the process
• Work closely with Business Process owners and their teams to investigating and resolving system related queries, and helping them understand where process deficiencies can be better addressed through a combination of system configuration and process design
• Tests all HRMS solutions to check if they meet functional spec requirements
• Works closely with the system support and testing team to operationalize all new HRMS changes, and making sure that all test steps are clearly defined for test automation
• Leads patch upgrade testing work

User/Team Training:

• Train the Support Analysts in using new functionality
• Provide user training to business process owners where system functionality changes are implemented i.e. train the trainer

Customer Service:

• Ensure that all timesheets and expense claims (where necessary) are submitted timeously and accurately at the end of each week
• All project tasks are updated regularly to make project management and programme activities effective
• Clearly communicate on project progress, change impacts and tracking to time estimates to business process owners
• Help Business Process Owners understand process of prioritizing work and manage the process to meet expectations within the confines of limited time, people and money

Skills and attributes required for the role:

Skills:

• 2 years’ experience working as a business analyst compiling quality business requirements, functional specifications and process flows by applying a standards-based business process management approach
• Must be proficient in root cause analysis in the Oracle e-business suite HRMS space
• Knowledge of the following oracle modules would be an advantage
• Taleo
• Compensation workbench
• Time and Labor

Personal attributes:

• Ability to work under pressure
• Must be a self-starter who acts decisively in identifying solutions to problems without needing to be told what to do
• Must be passionate about Business Analysis and especially working in an Oracle HRMS environment
• Proficient in Excel and Word and PowerPoint
• Excellent analytical and problem-solving skills
• Strong interpersonal and communication skills and able to clearly get a point across during JAD sessions and meetings 
• Ability to deal effectively with individuals at all levels
• Ability to have strategic conversations regarding the future of HR in a systems and process context
• Ability to work independently and as part of a team
• Comfortable to lead in their area of expertise, but also able to follow as required by the team or project requirements from time-to-time
• Good organizational skills to ensure effective planning and prioritization takes place regularly
• Strong understanding and practical application of accounting and general book keeping standards
• Must be very detail orientated understanding that tasks are only done once all steps have been effectively completed and signed off by process owners and the change board/project manager
• Confident in reconciling numerical differences when checking the accuracy of solutions before deployment
• Technology savvy

Minimum requirements to apply for the role (including qualifications and experience):

• B Com Info Systems or HR Management degree or similar qualification.
• Diploma in Business Analysis
• 2 years’ experience working as a business analyst compiling quality business requirements, functional specifications and process flows by applying a standards-based business process management approach