Business Analyst (IT) at Fidelity Services Group

Minimum Qualifications and Experience:

• Post Matric Qualification Grade 12 (minimum)
• Business Analyst Certification
• Process mapping Certification.
• Knowledge of banking industry processes. Banking certification would be an advantage.
• 5 years of proven track record of working as Business Analyst on Finance and IT projects
• Proving strong quantitative abilities
• Demonstrating proficiency in Microsoft Office programs, such as Excel and PowerPoint
• Showing knowledge of standard accounting procedures
• Excellent analytical, multi-tasking, organizational and project management skills.
• Solid communication (oral and written) and interpersonal skills required to interact with colleagues and clients both at a high-level and at a detailed level.
• Keen interest in understanding new technologies and solving problems.
• Ability to play an integral part in project delivery given tight constraints and uncompromising quality.
• Effective presentation, documentation and report writing skills.
• Professional and well always presented.
• Ability to work under pressure and for extended hours, if required
• Must be prepared to travel.
• Valid driver’s license
• Reliable car

Main Duties:

• Elicit requirements using workshops, document analysis and evaluation of existing and new systems.
• Business/system process mapping techniques
• Create User Interface diagrams.
• Perform post deployment testing to ensure that the system performs perfectly in production.
• Developing a clear understanding of all existing data requirements
• Running specific analysis projects
• Improving the quality of the products and services delivered by IT.
• Assisting with integration and facilitating user acceptance testing
• Review testing results to ensure correct functionality is implemented.
• Supporting the development of training and implementation material
• Providing support during and post implementation 
• Developing project plans and providing project management assistance
• Examine business operations and activities to assist in determining new and improved IT solutions.
• Understand major and minor system change requirements and the drivers thereof.
• Discuss the existing business models and the flow of data in the business.
• Identify options for potential solutions.
• Assess the feasibility of these options from both a technical and business perspective.
• Produce designs of new/changed IT systems/processes for others to develop and build.
• Specify the data, files and logical operations the system will perform as well as the way data will be viewed by the user.
• Expand and modify system to serve new purposes or improve workflow.
• Liaise extensively with external (development partners) or internal (user/executive management) clients.
• Work closely with developers and a variety of end users to ensure technical compatibility and user satisfaction.
• Develop training material and SOPs for users of systems.
• Develop SOPs for support staff when application is moved into production.
• Project implementation
• Identifying, evaluating, and having a clear understanding of the high-level business needs of clients and stakeholders.
• Translating business requirements to detailed technical requirements with fluency to enable IT technical teams.
• Critically evaluating information gathered from multiple sources.
• Reconciling conflicting requirements.
• Abstracting up low-level technical information to a high-level general understanding.
• Creation and update of requirements traceability matrix against solution architecture, design, test planning and hand-over to support.
• Providing technical analysis and preparing presentation of recommendation to management.
• Continuously monitoring and analysing potential impacts to requirements and technical scope.
• Assist in developing and validating test plans.
• Business process mapping of current state and desired state.
• Contribute to development of an Opportunity Assessment (Business Case) for solution proposals including business need, cost/benefit analysis, feasibility, and gap analysis.
• Conduct risk assessments for solutions including impact on business process.
• Develop Use Cases to be used by the QA team to develop unit tests and UAT scripts.
• Conduct and/or facilitate information sessions and user training for new applications.
• Contribute to Project Look Backs as part of the post project assessment process.

  Behavioral Competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Analytical thinking
• Computer literate
• Adaptability
• Motivation
• Negotiation
• Persuasiveness
• Presentation skills
• Resilience
• High level of Integrity