Business Analyst at Mukuru

The Role

• As a Senior Business Analyst, you will act as the critical link between business strategy and technical execution. You will work closely with Product Owners, Scrum Teams, business stakeholders and external partners to translate opportunities into clear, actionable delivery plans.
• You will report directly to the Head of Product Domain: Financial Services and operate within cross-functional Agile teams responsible for enterprise-level systems at the core of Mukuru’s platform.

What You Will Do

Strategic Business Analysis

• Engage stakeholders across all levels to elicit, analyse and refine requirements
• Identify opportunities to maximise return on investment and business impact
• Translate complex business needs into clear user stories, process diagrams and data flows
• Ensure a steady pipeline of well-defined, sprint-ready backlog items

Agile Delivery Enablement

• Support Scrum teams in understanding business and customer requirements
• Collaborate with development teams on estimation and solution alignment
• Work closely with QA to ensure delivered functionality meets expectations
• Contribute to prioritisation and roadmap discussions

Product and Partner Integration

• Liaise with third-party partners and suppliers on service integration
• Support product enhancements in multi-country and multi-channel environments
• Contribute to customer onboarding and self-service channel optimisation (e.g., WhatsApp, USSD)

Documentation and Communication

• Facilitate workshops, interviews and stakeholder sessions
• Assist with drafting user guides and training materials
• Communicate effectively with both technical and non-technical stakeholders
• Manage stakeholder expectations through clarity and structured engagement

What You Bring

• Degree or Diploma, preferably in Information Systems or a related field
• Minimum 3 years’ experience in Business Analysis within an Agile environment
• Experience in financial services, particularly customer onboarding or customer service
• Strong ability to translate requirements into user stories and structured artefacts
• Understanding of REST APIs and system integrations
• Exposure to compliance requirements such as KYC and FIC (advantageous)
• Strong communication, stakeholder management and facilitation skills
• You are analytical yet practical. Structured yet adaptable. Confident engaging executives and equally comfortable collaborating with engineers.