Business Analyst at Nexio

ROLE REQUIREMENT

• Process Analysis: Conduct a thorough analysis of existing business processes to identify opportunities for automation.
• Requirements Gathering: Work closely with stakeholders to gather and document business requirements for RPA solutions.
• Solution Design: Develop detailed process maps and design automation workflows in collaboration with RPA developers.
• Project Management: Manage RPA projects from inception to completion, ensuring timely delivery and adherence to project goals.
• Testing and Validation: Oversee the testing and validation of RPA solutions to ensure they meet business requirements and function as intended.
• Change Management: Facilitate change management activities to ensure smooth adoption of RPA solutions across the organization.
• Performance Monitoring: Monitor the performance of implemented RPA solutions and identify areas for improvement.
• Reporting: Prepare and present regular reports on project status, performance metrics, and ROI to senior management.
• Progress Tracking: Track project progress using Jira and ensure all documentation is updated on Confluence.

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• IITIL V4/5 Foundations
• Minimum of 3 years of experience as a Business Analyst.
• Technical Skills: Proficiency in RPA tools such as UiPath, Automation Anywhere, or Blue Prism. Familiarity with process mapping tools and techniques.
• Working experience in the following systems:  ServiceNow, ForceLink, MSPI, Siebel
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with stakeholders at all levels.
• Project Management: Proven experience in managing projects, with a solid understanding of project management methodologies.
• Tools Proficiency: Experience with Jira for progress tracking and Confluence for documentation management.
• Experience in a telecommunication operational environment - advantageous