Business Analyst - Online Servicing at Badger Holdings (Pty) Ltd

What You’ll Be Doing

Data Analysis & Insights

• Identify and track KPIs that define online service success.
• Deliver sharp, strategic insights and performance reports to key stakeholders.

Query Handling & Optimisation

• Deep-dive into digital query handling.
• Pinpoint gaps, test improvements, and team up with client care to reduce queries in the call center.

Digital Strategy Alignment

• Shape data-driven digital service strategies.
• Align customer experiences with commercial goals and keep us ahead of emerging digital trends.

Project Leadership

• Lead impactful digital initiatives from idea to launch.
• Work cross-functionally to ensure goals are met on time and on point.

Customer Journey Innovation

• Collaborate to create smooth, engaging online experiences at every step of the customer journey.

Tech & Innovation Integration

• Evaluate and implement new tools to keep us agile, efficient, and customer-focused.

What You Bring

Education:

• A Bachelor’s degree in Business, Information Systems, or related fields.

Experience:

• 3+ years in a Business Analyst role focused on digital sales, e-commerce, or online strategy.
• Proven ability to turn data into growth-driving insights.