Business Analyst - Parktown at Hollard Insurance

Job Purpose:

The Business Analyst (BA) role will need to fulfill a Product Owner role within the Life Solutions arena.  The BA is the main link between business and IT and as such must have skills within both areas. Strong communication skills are required to elicit requirements, deliver on solutions and resolve issues. The BA will be required to work on multiple projects concurrently and manage his/her time effectively. A friendly outlook on life with a can-do attitude.

Key Responsibilities

Process:

• Analyse and define Business requirements for Defects, Maintenance and Enhancements
• Produce Detailed User Stories for enhancements, maintenance and bugs
• Assist in identifying enhancement/task risks
• Track delivery of requirements and provide regular, continuous and accurate feedback to IT management and stakeholders
• Participation in and sign-off of user acceptance testing, pilot and production testing
• Manage Product Owner backlog and participate in all agile ceremonies

General:

• Adhere to set process standards
• Define and design business solutions that meet customer requirements
• Ensure all deliverables are delivered on time, within budget, scope and quality (meeting Hollard’s quality guidelines and standards)
• Perform efficient and effective JAD facilitation with relevant project stakeholders

Teamwork:

• Build and maintain meaningful relationships with stakeholders
• Coach and mentor peers/juniors

Customers/Stakeholders:

• Hollard is South Africa’s largest privately-owned insurance group. Your customers can and will range through all the business units within Hollard as well as our partners.
• Required Knowledge and Experience    

Required Experience:

• Two or more years Business Analysis experience
• Two or more years within a SLDC/Agile
• Experience in Insurance industry preferred
• Experience with API and Services advantageous
• Experience as a Product Owner advantageous

Required Knowledge and Skills:

• Business analysis methods, practices and techniques
• Business process modelling and mapping
• Continuous self-improvement in
• Business Analysis
• Business knowledge
• Technology
• Proven track record of successfully implementing technology projects
• General understanding in the areas of application programming, database design and project management is highly desirable
• Driven to deliver
• Delivery and solution orientated
• Self-motivated, resilient and able to operate independently
• Excellent ability to work in a team environment
• Excellent communication skills, both written and verbal
• Strong negotiation and conflict resolution skills
• Excellent stakeholder management skills with experience of working effectively in a matrix resourcing structure
• Strong Communication skills
• Attention to detail
• Organizing and planning
• Time and own workload management skills
• Well organized, realistic and reliable
• Able to work well under pressure and to deadlines
• Business Writing
• Group facilitation
• Experienced/knowledge of various systems development Life Cycle/s (Waterfall, Agile, Scrum, Kanban)

Educational Requirements    

• Matric
• Business Analysis qualification will be an added advantage
• Project Owner qualification will be an added advantage