Fresh Jobs at Hollard Insurance

Job Purpose:

The Business Analyst (BA) role will need to fulfill a Product Owner role within the Life Solutions arena.  The BA is the main link between business and IT and as such must have skills within both areas. Strong communication skills are required to elicit requirements, deliver on solutions and resolve issues. The BA will be required to work on multiple projects concurrently and manage his/her time effectively. A friendly outlook on life with a can-do attitude.

Key Responsibilities

Process:

• Analyse and define Business requirements for Defects, Maintenance and Enhancements
• Produce Detailed User Stories for enhancements, maintenance and bugs
• Assist in identifying enhancement/task risks
• Track delivery of requirements and provide regular, continuous and accurate feedback to IT management and stakeholders
• Participation in and sign-off of user acceptance testing, pilot and production testing
• Manage Product Owner backlog and participate in all agile ceremonies

General:

• Adhere to set process standards
• Define and design business solutions that meet customer requirements
• Ensure all deliverables are delivered on time, within budget, scope and quality (meeting Hollard’s quality guidelines and standards)
• Perform efficient and effective JAD facilitation with relevant project stakeholders

Teamwork:

• Build and maintain meaningful relationships with stakeholders
• Coach and mentor peers/juniors

Customers/Stakeholders:

• Hollard is South Africa’s largest privately-owned insurance group. Your customers can and will range through all the business units within Hollard as well as our partners.
• Required Knowledge and Experience    

Required Experience:

• Two or more years Business Analysis experience
• Two or more years within a SLDC/Agile
• Experience in Insurance industry preferred
• Experience with API and Services advantageous
• Experience as a Product Owner advantageous

Required Knowledge and Skills:

• Business analysis methods, practices and techniques
• Business process modelling and mapping
• Continuous self-improvement in
• Business Analysis
• Business knowledge
• Technology
• Proven track record of successfully implementing technology projects
• General understanding in the areas of application programming, database design and project management is highly desirable
• Driven to deliver
• Delivery and solution orientated
• Self-motivated, resilient and able to operate independently
• Excellent ability to work in a team environment
• Excellent communication skills, both written and verbal
• Strong negotiation and conflict resolution skills
• Excellent stakeholder management skills with experience of working effectively in a matrix resourcing structure
• Strong Communication skills
• Attention to detail
• Organizing and planning
• Time and own workload management skills
• Well organized, realistic and reliable
• Able to work well under pressure and to deadlines
• Business Writing
• Group facilitation
• Experienced/knowledge of various systems development Life Cycle/s (Waterfall, Agile, Scrum, Kanban)

Educational Requirements    

• Matric
• Business Analysis qualification will be an added advantage
• Project Owner qualification will be an added advantage

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Job Advert Summary    

This role will be responsible for helping to form and express a central group view about regulatory changes across the Hollard Group.

This involves:

• Providing a central point of contact with the financial services sector regulators (such as the Prudential Authority, Financial Sector Conduct Authority, National Credit Regulator, and Financial Intelligence Centre) to ensure timeous collation and submission of information with such regulators (e.g. maintaining regulatory returns and coordinating engagements with the regulators).
• Supporting the Senior Manager with identifying, escalating, and managing regulatory risk.
• Maintaining an understanding legislation affecting the Group in order to provide support and solutions.

Required Knowledge and Experience    

Experience: 

• 7 years’ relevant experience
• Financial services industry experience required, with previous experience in an insurance company highly advantageous
• Understanding of Twin Peaks model of financial sector regulation
• Previous FAIS licence and legal entity reporting desirable

Knowledge & Skills:

• Excellent verbal and writing skills to prepare regulatory documentation and communication with internal stakeholders and regulators.
• Detailed understanding of the regulators’ approach to conduct risk management, product governance, corporate governance, assurance frameworks, organisational systems / controls and key customer interfaces and related issues across the industry
• Thorough understanding of Insurance and Financial services with the keen ability to have ‘bigger picture’ thinking

Analytical Ability

• Attention to detail Business Acumen
• Proficient in power point and presentations
• Proficient in excel
• Stakeholder Engagement and management
• Project Management
• Risk Management
• Proven track record of similar role in previous capacities

Key Responsibilities: 

• Support a working relationship with key internal stakeholders from the different Business units, Head of Control Functions and all central function to ensure you are able to identify who is required as part of the commenting process.
• Support the Senior Manager with engagements with the financial services sector regulators, namely, Information Regulator, BBBEE Commissioner, Competition Law Commissioner.
• In collaboration with the Senior Manager, prepare and maintain a formal communications plan to facilitate the scheduling of essential meetings and encouraging information sharing to maintain effective relationships with the authorities.
• Give input into established Hollard forums to communicate, share information, participate in engagements and provide commentary on regulations impacting the broader group as well as conduct and training as and when required.
• Collate data and provide trends, analysis and recommendations to mitigate market conduct risks to assist with driving a mature conduct discipline.
• Coordinate statutory engagements with the regulators inter alia:
• Ensure that requests and queries received from regulators are appropriately routed within Hollard and responded to consistently (considering previous submissions) and timeously;
• Collate, consider with the Senior Manager and then submit applications and reports to applicable regulators within the timelines;
• Co-ordinate onsite visits, thematic investigations and ad-hoc engagements between the regulators and Hollard;
• Assist the Senior Manager with ensuring business is prepared for the regulatory engagements and provide guidance, support, and management of any resulting mitigating actions.
• Monitor and analyse regulatory developments and advise on how the proposed changes will affect current and proposed business activities. In addition, advise on the impact of the company's strategy on the organisation's inherent regulatory risk;
• Coordinate Hollard’s review, input to and potential lobbying activity related to new or revised relevant legislation and regulation.
• Assist with drafting and presenting overviews for information sessions/ interventions.
• Maintain industry networks and occasionally represent the group in industrywide affiliations/ memberships in order to increase industry expertise and acquire insight into international regulatory agendas in order to benchmark Group actions and experiences.
• Assist with the annual review process, collation and sign off, of the Hollard Regulatory Universe across the different BUs.
• Managing and retaining records of changes and current state is paramount.
• Assist with adhoc overall Group Compliance responsibilities as and when required.

Educational Requirements    

• Admitted attorney with the required qualifications
• Post Graduate Diploma in Compliance (preferred)