Business Analyst - Parktown at Hollard Insurance

Job Advert Summary    

• The Business Analyst (BA) is responsible for a full range of activities which ensure the operational effectiveness and excellence of Hollard. The BA is the main link between business and IT and as such must have skills within both areas. Strong communication skills are required to elicit requirements, deliver solutions and resolve issues. The BA will be required to work on multiple projects concurrently and manage his/her time effectively. A friendly outlook on life with a can-do attitude.

Key Responsibilities

Process

• Analyse and define Business requirements
• Produce Business Requirements Specification (BRS)
• Produce accurate mapping of “As is” and “To be” processes
• Assist in identifying project risks
• Produce User Acceptance Test Cases and Scenarios and assist with SIT and QA testing
• Track delivery of requirements and provide regular, continuous and accurate feedback to project management team
• Participation in and sign-off of user acceptance testing, pilot and production testing
• Produce User Stories (when required)
• Assist the development teams with sprint planning
• Run team standups

General

• Adhere to set process standards
• Define and design business solutions that meet customer requirements
• Ensure all deliverables are delivered on time, within budget, scope and quality (meeting Hollard’s quality guidelines and standards)
• Perform efficient and effective JAD facilitation with relevant project stakeholders

Teamwork

• Build and maintain meaningful relationships with stakeholders
• Coach and mentor peers/juniors

Customers/Stakeholders

• Hollard is South Africa’s largest privately-owned insurance group. Your customers can and will range through all the business units within Hollard as well as our partners.

Required Knowledge and Experience    

• 3 or more years Business Analysis experience
• Experience in Insurance industry preferred
• Some experience with programming (Python, .Net, SQL)
• Some experience with Robotic Process Automation (RPA)
• Some experience with SQL
• Experience with agile/scrum teams
• Business analysis methods, practices, and techniques
• Business process modelling and mapping
• Understanding of Robotic Process Automation (RPA) or any other workflow tool
• Proven track record of successfully implementing technology projects
• Understanding in the areas of application programming, database design and project management is highly desirable
• Self-motivated, resilient and able to operate independently
• Excellent ability to work in a team environment
• Excellent communication skills, both written and verbal
• Strong negotiation and conflict resolution skills
• Excellent stakeholder management skills with experience of working effectively in a matrix resourcing structure

Educational Requirements    

• Matric
• 3 years Business Analysis experience
• Business Analysis qualification an advantage
• Project Management qualification an advantage