Business Analyst – Pre-Owned at iStore

About the role:

• We are looking for an experienced Business Analyst with strong commercial judgement and a passion for turning data into practical business decisions.
• You will analyse pricing, sales, stock and operational performance to identify trends, improve reporting and recommend actions that support profitability and efficiency. Working closely with commercial and operational teams, you will investigate changes in performance and communicate clear, actionable findings.
• This role suits someone who enjoys hands-on analysis, understands how pricing and costs affect margins and can bring clarity to complex information.

Key responsibilities:

• Analyse sales, trade-in, pricing and stock data to identify trends, risks and opportunities.
• Support pricing decisions through market research, competitor benchmarking and profitability analysis.
• Monitor margins and investigate unexpected changes in costs, volumes or trading performance.
• Evaluate promotions and pricing changes, providing recommendations based on their commercial impact.
• Analyse stock ageing, availability and sell-through, recommending actions to improve stock performance.
• Review operational data to identify cost and process improvements.
• Develop and maintain reports, dashboards and analytical models.
• Validate data and work with relevant teams to resolve discrepancies.
• Support business requirements, reporting enhancements and system testing.
• Present findings and recommendations clearly to stakeholders across the business.

Requirements:

• A completed degree, with Statistics, Informatics, Mathematics, Economics, Finance or a related analytical discipline advantageous.
• At least five years’ relevant experience in business analysis, commercial analytics, pricing or a similar analytical role.
• Advanced Excel skills, including complex formulas, pivot tables, large datasets and analytical modelling.
• Experience using data to inform pricing, profitability, stock or operational decisions.
• Strong commercial understanding of margins, costs and stock performance.
• The ability to investigate anomalies, identify root causes and translate findings into practical recommendations.
• Strong communication skills and confidence working with commercial and operational stakeholders.
• A proactive approach, attention to detail and the ability to manage competing priorities.

Advantageous:

• SQL and Power BI experience.
• Experience in retail, e-commerce, distribution or consumer electronics.
• Exposure to pre-owned products, trade-in programmes or refurbishment operations.