Business Analyst Product Development_Change at Curo Funds Service

Key Responsibilities

 Change Management:

• Lead and manage change initiatives related to product development, ensuring minimal disruption to existing operations.
• Develop comprehensive change management plans, including communication strategies, training programs, and stakeholder engagement.
• Conduct impact assessments to understand the effects of proposed changes on the organisation and its stakeholders.

Stakeholder Engagement:

• Collaborate with cross-functional teams, clients and vendors to assess current processes and identify areas for change and improvement.
• Apply Design Thinking methods to understand client’s needs as well as exploring opportunities to solve their needs.
• Facilitate workshops and meetings to align stakeholders on project goals, deliverables, and timelines.
• Liaise with the Technical Training team on any technical training requirements and planning.
• Provide guidance and support to employees, teams and clients impacted by changes, addressing concerns and facilitating adoption.

Process Improvement:

• Analyse current product development processes and identify areas for improvement.
• Produce Business Cases for new initiatives determining the desirability, feasibility and viability of proposed ideas.
• Monitor and measure the effectiveness of change efforts, gathering feedback and making adjustments as needed.

Project Management:

• Manage multiple projects simultaneously, ensuring they are delivered on time, within scope, and within budget.
• Work closely with project managers, leadership, vendors and clients to ensure the successful execution of change initiatives.
• Prepare and present regular project updates to management and other stakeholders.

Risk Management:

• Identify and assess risks associated with change initiatives, developing mitigation strategies to address potential issues.
• Monitor and report on risk management activities throughout project lifecycles.

Documentation and Reporting:

• Investigate, analyse and document future processes, business rules and data components depending on what is required for the initiative in progress.
• Create and maintain comprehensive documentation for all change initiatives, including project plans, impact assessments, and change logs.
• Review of technical documentation and alignment to business requirements, with the support of the technical training team where applicable.

Qualifications & Experience

• Bachelor’s degree in Business Management, Finance, Economics, or related field (Master's degree preferred)
• 5 – 7 years’ experience as a Business Analyst, experience in investment administration and exposure to clients and operations processes with a focus on change management.
• Proficiency in project management and change management tools and methodologies.
• Accredited BA course is advantageous.