Business Analyst at PwC South Africa

Job Description & Summary

A career in our Customer Experience practice, within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers’ underlying needs and desired outcomes. We help build bridges between digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences.

Our team focuses on defining the desired customer experience through customer and market insight, aligning customer service channels with overall growth objectives, leveraging people and technology to establish a infrastructure that supports service strategy, and identifying and resolving billing and other performance issues that lead to customer dissatisfaction.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Invite and give in the moment feedback in a constructive manner.

• Share and collaborate effectively with others.

• Identify and make suggestions for improvements when problems and/or opportunities arise.

• Handle, manipulate and analyse data and information responsibly.

• Follow risk management and compliance procedures.

• Keep up-to-date with developments in area of specialism.

• Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.

• Build and maintain an internal and external network.

• Seek opportunities to learn about how PwC works as a global network of firms.

• Uphold the firm's code of ethics and business conduct.