Business Analyst - Quoting COE – Services at NTT Ltd.

Key responsibilities:

• Work across all teams in COE to support Strategic Projects and day to day activity.
• Act as the Subject matter expert for Quoting platform and business processes supported by the quoting platform.
• Work with both business and COE to ensure that the quoting platform is correctly configured to be able to offer NTT Services to customers.
• Close working with TIS to ensure we are aware of their strategy and that we proactively work with them to fill data gaps
• Close working with Quoting platform development team on all enhancements in the Services space
• Mentor and train team members
• Provide support to countries and partners in the use of the quoting platform.
• Propose solutions to business and system problems raised by countries, quoting agents and Go Direct users.
• Qualify and then document requirements for new quoting platform/Go Direct features that are identified by countries and COE.
• Interact with GBS and I&T to ensure new feature requests are properly understood, prioritised, and developed to meet the required need.
• Support UAT of new quoting platform/Go Direct features.
• Analyze master and transactional data to provide insights to drive standardization of the quoting platform and adoption of Go Direct features by customers.
• Support Sales teams in presenting Go Direct features to clients, understanding customer requirements and identifying how the system can be configured to meet more complex scenarios.
• What will make you a good fit for the role?

Requirements:

• MA or BA degree from Business Management or related field or equivalent experience
• Excellent written and verbal communication skills in English.
• Additional language advantageous

Skills:

• Ability to understand commercial models
• Empathy with customer challenges
• Confident in presenting
• Proactive in looking for solutions
• Ability to make sense of large data sets to interpret in context to the business
• Advanced Excel skills
• Logical approach
• Ability to present complex topics in a clear way
• Excellent communication skills to liaise with internal and external customers across different levels
• Be able to rely extensively on experience and judgement to plan can accomplish goals as well as performing a variety of tasks
• Ability to work independently as well as a team player, being able to build trust among colleagues and external partners
• Attention to details and highly diligent approach work

Knowledge and experience:

• Deep understanding of NTT Ltd’s Direct Quoting platform
• Understanding of other CPQ tools used within the group.
• Good understanding of NTT’s, Support (SDI) Consulting and Professional Services
• Knowledge of B2B integrations (e.g. Ariba, Coupa, Oracle)
• Experience of enabling with eStore or Self-Service Version 2
• Experience with engaging with large international customers.
• Equal Opportunity Employer