Current Vacancies at NTT Ltd.

Key responsibilities:

• Work across all teams in COE to support Strategic Projects and day to day activity.
• Act as the Subject matter expert for Quoting platform and business processes supported by the quoting platform.
• Work with both business and COE to ensure that the quoting platform is correctly configured to be able to offer NTT Services to customers.
• Close working with TIS to ensure we are aware of their strategy and that we proactively work with them to fill data gaps
• Close working with Quoting platform development team on all enhancements in the Services space
• Mentor and train team members
• Provide support to countries and partners in the use of the quoting platform.
• Propose solutions to business and system problems raised by countries, quoting agents and Go Direct users.
• Qualify and then document requirements for new quoting platform/Go Direct features that are identified by countries and COE.
• Interact with GBS and I&T to ensure new feature requests are properly understood, prioritised, and developed to meet the required need.
• Support UAT of new quoting platform/Go Direct features.
• Analyze master and transactional data to provide insights to drive standardization of the quoting platform and adoption of Go Direct features by customers.
• Support Sales teams in presenting Go Direct features to clients, understanding customer requirements and identifying how the system can be configured to meet more complex scenarios.
• What will make you a good fit for the role?

Requirements:

• MA or BA degree from Business Management or related field or equivalent experience
• Excellent written and verbal communication skills in English.
• Additional language advantageous

Skills:

• Ability to understand commercial models
• Empathy with customer challenges
• Confident in presenting
• Proactive in looking for solutions
• Ability to make sense of large data sets to interpret in context to the business
• Advanced Excel skills
• Logical approach
• Ability to present complex topics in a clear way
• Excellent communication skills to liaise with internal and external customers across different levels
• Be able to rely extensively on experience and judgement to plan can accomplish goals as well as performing a variety of tasks
• Ability to work independently as well as a team player, being able to build trust among colleagues and external partners
• Attention to details and highly diligent approach work

Knowledge and experience:

• Deep understanding of NTT Ltd’s Direct Quoting platform
• Understanding of other CPQ tools used within the group.
• Good understanding of NTT’s, Support (SDI) Consulting and Professional Services
• Knowledge of B2B integrations (e.g. Ariba, Coupa, Oracle)
• Experience of enabling with eStore or Self-Service Version 2
• Experience with engaging with large international customers.
• Equal Opportunity Employer

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Key Roles and Responsibilities:

The ideal candidate will perform day to day support and maintenance, work with the functional team to develop solutions in ServiceNow, and coordinate support and development efforts within the admin team.

• They will be responsible for developing training plans for end users and customizing the platform to meet evolving organizational needs.
• This role will be responsible for the general support, administration, and maintenance of the ServiceNow platform and associated applications.
• They will be be part of the ServiceNow functional team which is required to build requested items and tasks, using workflows to manage processes from the business.
• Responsibilities also include monitoring the health, usage, and compliance of ServiceNow as well as develop system integrations and process automation.
• They will have to create and configure business rules, UI policies, UI actions, client scripts, and ACLs.
• Responsible to translate business needs into functional and technical requirements, implementing solutions, and to coordinate & lead activities related to project work plans.
• Troubleshoots analyzes, detects, identifies, and corrects technical problems and deficiencies in a timely manner.
• Ensures data quality and integrity by performing regular maintenance and system audits.
• Maintains business process configuration and identifies opportunities to alter business processes and configuration to enhance or simplify the current process.
• Assists in leading projects for reporting, dashboards, integrations, and scorecards in supporting system upgrades, changes, and modifications, using ServiceNow reporting and Performance Analytics.
• They will coordinate application and platform upgrades, load, manipulate, and maintain data between ServiceNow and other systems, and create ServiceNow reports and dashboards.
• Responsible for developing and maintaining integrations between the ServiceNow platform and external systems. Activation and configuration of ServiceNow applications to meet business needs.
• Development of workflows and scripts to personalize existing ServiceNow applications.
• Troubleshoot and resolve issues related to software applications, systems integration, and multiple platforms.
• Documentation, testing and maintenance of system.
• End user support.

Academic Qualifications, Certifications, and Required Work Experience:

• A Bachelor's degree in a quantitative field including engineering, math, or computer science would be beneficial.
• Candidate must have a proven track record of out of the box thinking and an ability to think large scale.
• ServiceNow System Administrator Certification is required.
• CIS is beneficial.
• Candidate should have 5-7 years of IT Operations experience and 3-5 years of experience with ServiceNow administration in an enterprise environment.
• Must be technically savvy and able to design and build applications that meet business goals and objectives.
• Must have experience with ServiceNow Scripting, JavaScript, XML, and HTML.
• Must have experience creating ServiceNow update sets, promoting and testing through multiple instances and into production
• Experience with ServiceNow HR Application would be highly beneficial.

What will make you a good fit for the role?

Required experience:

• Seasoned and experienced professional
• Has full understanding of specialisation area
• Resolves wide range of issues in creative ways
• Fully qualified, career level, career journey-orientated
• Uses good judgement in selecting tools and methods to solve problems
• Networks with senior internal and external people in own area of expertise
• Receives little instruction on day-to-day work, receives general instructions on new assignments
• Typically requires demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience

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Key Roles and Responsibilities:

• By managing the comprehensive resolution of incidents and requests, you will contribute to minimizing downtime for our clients and ensuring a smooth experience for them. This also involves ensuring that repairs are carried out in line with established processes and best practices to maintain a high level of service quality.
• Monitors the work queues and provide support to the client where the ticket is highly technical or sophisticated in nature
• Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA
• Share such knowledge, to resolve issues, document them, and push the knowledge down to all engineers
• Act as emergency support contact as needed, for critical client and business-impacting issues
• Ensures that the shift handover process highlight any key escalated open tickets to be focussed on along with a handover of upcoming operation critical tasks to be carried out in the next shift
• Timely escalation of all incidents and service requests to management with ensuing updates, where applicable
• Systematically gather relevant information and apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices
• Use operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments
• Coach Service Desk, Operations Centre, and teams offering technical expertise and pushing work up to other engineering teams
• Performs quality audits, covering process, service experience, ticket updates, etc. as required
• Drive service delivery for all clients
• Apply standardized service management service operations (SMSO) to deliver managed services
• Provide operational support and continuous service improvement post client handover from TS (or other) teams
• Implement training and development initiatives for direct reports
• Engage with clients for technical operations as part of routine operations
• Constantly measure and analyze team’s delivery capabilities

Knowledge, Skills, and Attributes:

• Demonstrated organizational and team leadership skills
• Excellent communication skills – both verbal and written
• Ability to collaborate with internal stakeholders and external clients
• Ability to understand budgets and cost management
• Effective time management and prioritization of work
• Ability to delegate work across the team
• Excellent focus on client centricity
• Highly focused on business outcomes
• Ability to guide the team through transformational objectives set out by the business
• Ability to communicate and work across different cultures and social groups
• Ability to work well in a pressurized environment
• Ability to adapt to changing circumstances

Academic Qualifications and Certifications:

• Typically requires substantial related experience with a Bachelor’s or equivalent degree
• 3 - 5 years industry related experience
• ITIL certification
• Relevant technical certifications
• CCNA / CCNP

Required Experience:

• Substantial experience in coaching and mentoring teams on a daily basis and managing team reports
• Demonstrated experience in implementation of continual service improvement in previous roles (through automation, process enhancements, etc.)
• Demonstrated experience in organisational change management (transformational experience)
• Substantial experience in the management of people, process and technology
• Relevant experience in managing 3rd party vendors

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Key Responsibilities:

Client Engagement:

• Build and maintain strong relationships with key clients in the FSI sector.
• Act as the primary point of contact for client interactions, understanding their business objectives and technological needs.

Strategic Consulting:

• Assess client business processes, challenges, and goals to develop comprehensive IT strategies leveraging NTT Data Inc. capabilities. 
• Provide expert advice and solutions that align with industry best practices and compliance standards.

Team Leadership:

• Recruit, lead and mentor a team of consultants and specialists, fostering collaboration and knowledge sharing.
• Set clear expectations, goals, and KPIs for the team.

Solution Development:

• Collaborate with cross-functional teams to design and implement solutions for clients.
• Ensure that solutions meet client requirements and industry-specific regulations.

Global Collaboration:

• Understand and champion NTT Data Inc. global solutions within the South African market
• Work closely with the global team to identify and adapt solutions for the African market within the FSI sector.
• Collaborate with international experts to leverage global best practices and ensure the successful delivery of solutions in South Africa. 

Industry Expertise:

• Stay up-to-date with trends, regulations, and emerging technologies within the FSI sector.
• Share insights and thought leadership within the company and with clients.
• Engage and enable sales teams focus on FSI with key trends and insights. 

Project Management:

• Oversee the successful execution of FSI consulting projects, ensuring they are delivered on time and within budget.
• Monitor project progress and address any issues or risks proactively.
• Interlock with global delivery teams for successful local execution of projects. 

Financial Performance:

• Contribute to the financial success of the FSI vertical by identifying new business opportunities and expanding existing client relationships.

Key Metrics :

• Revenue Growth in the FSI Vertical in the South Africa: Measure the increase in revenue generated within the Financial Services Industry (FSI) sector in South Africa. Analyze the growth in sales, contracts, and client engagement for FSI solutions and services tailored to the South African market.
• Measured on a net new revenue generated within FSI across the NTT Data Inc. services. 
• Client penetration of NTT Data Inc. global offers. 

Key Behaviors:

• Entrepreneurial Vision: Energized by building and growing new businesses
• Innovation: Foster a culture of innovation within the division, encouraging creative thinking and the development of new, market-disruptive solutions.
• Risk-Taking: Demonstrate a willingness to take calculated risks in pursuit of business growth and expansion into the African FSI market.
• Adaptability: Be flexible and agile in responding to changing market dynamics and adjusting strategies accordingly.
• Resourcefulness: Find creative solutions to challenges and optimize resources for maximum impact.
• Leverage External Resources: Seek external partnerships, collaborations, or opportunities that can benefit the division's growth.
• Customer Validation: Emphasize the importance of validating ideas and solutions with clients to ensure they meet real market needs.
• Client-Centric Innovation: Encourage a client-driven approach to innovation and solution development.
• Accountability: Take ownership of the division's performance and outcomes, holding both yourself and the team accountable for results.
• Responsibility for Growth: Be personally invested in the success and growth of the division and take initiative to drive it forward.
• Ecosystem Development: Build relationships and partnerships within the FSI industry, expanding the division's reach and influence.
• Networking: Engage in networking activities to identify opportunities for collaboration and growth.
• Comfort with Ambiguity: Embrace ambiguity and make decisions in the absence of complete information, guided by sound judgment and market insights.

Qualifications:

• Bachelor's or Master's degree in a related field (e.g., Finance, IT, Business).
• Proven experience in FSI consulting or a related role with a strong track record of successful client engagements
• 15 years experience in FSI projects and consulting 
• Domian knowledge and expertise in payments and core banking systems 
• Deep knowledge of financial services industry trends, regulations, and technology solutions.
• Excellent leadership and team management skills.
• Strong communication and presentation skills.
• Proven success in business development 
• Strong relationships within the South African FSI ecosystem

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Job Profile:

Services Architects are pre-sales persona working with clients in a value co-creation process and internal sales and delivery teams resulting in the design and demo Managed Services solutions across all technology domains in Data Centre infrastructure, connected cabling infrastructure and integrated security solutions. Designs often involve consulting and customized multi-product/multi-vendor solution elements with hardware, software, and cloud services.

They are responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.

They manage a virtual team of domain experts to orchestrate the development of secure, multiple-year, services solutions.

Services Architects will apply both solution design and sales skills to engage and help close opportunities with decision-makers. They spend a substantial amount of time in front of clients supporting the other internal sales expert teams such as sales, partners, and services delivery teams; the delivery teams that will manage the client’s solution, continuous improvement, and deliverables. Building and developing excellent stakeholder relationships with this virtual team, fully understanding the client and the industry in which they operate will contribute to the success of this role.

You will have the opportunity to design solutions with some of the most innovative global organizations, technologies, accelerating the digital
transformation business objectives and outcomes

Responsibilities:

Services Architecture Design:

• Design managed service solutions to meet client requirements by integrating technology and service design across multiple domains.
• Leads the design of the Managed Service offering, interfacing with the platform delivery team.
• Test and validate new designs features and delivery models or recommend improving existing service offers that is being taken to market.
• Responsible for the service design deliverables of the solution and interfacing with the offer development, R&D, and delivery organization and partners to ensure supportability.
• Lead the validation processes by obtaining sign-off from technical, service, and costing stakeholders.
• Lead the service design of solutions for the client that will be commercially competitive whilst mitigating risk. Map the client's requirements against the proposed set of service elements and architectures and lead the end-to-end solution development.
• Develop and execute a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change, the role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis, and roadmap, highlighted impacts, consequences, and benefits of the intended transformation (people, process, technology).

Pre-sales and Influence Client Outcome:

• Support the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities. This will require an ability to discover and analyze the client’s current architecture, platforms, and operating models.

Sales and Delivery Team’s Collaboration:

• Share client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future.
• Coach, mentor, lead, and act as advisor and decision-maker in service design situations.

Commercial Design:

• Support the sales teams to have a commercial model discussion with the client.
• Identify all service costs and populate cost models accurately to ensure full visibility of costs related to the delivery of the service over the contract term.
• Create and get sign-off from relevant stakeholders on the solution design that will form part of the commercial model.

Vendor Management:

• Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition.

Knowledge, Skills, and Attributes Required:

• Detailed knowledge of Managed Services service and delivery models.
• Proficiency in Infrastructure Managed Services.
• Ability to communicate potentially improvements and value of our solutions to all levels of stakeholders; especially C-suite decision-makers.
• Proven ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization.
• A strong point of view on emerging trends in technology, and Managed Services Integration.

Required Experience:

• Must have working experience in a data centre infrastructure, connected cabling infrastructure and integrated security solutions. 
• You will need to demonstrate an impressive track record of designing managed services solutions to large enterprise accounts.
• Proof of structuring, multi-year profitable contracts.
• Solution planning and deal shaping expertise, with the ability to create compelling value propositions as part of the solution design.
• Experience working in an environment with global delivery and in multiple geographies and industries delivery. 

Required Qualifications and Certifications:

• Tertiary level – bachelor’s with 6 years' experience (Service Architect); or post-graduate degree with at least 4 years' experience in a consulting capacity.
• Certification and working knowledge of ITIL, Service Management and Integration

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Key Roles and Responsibilities:

• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
• Perform hands-on installation and maintenance tasks on network components such as routers, switches, and cables.
• Monitor network activity and configure network systems using complex computer software.
• Performing disaster recovery operations and data backups when required.
• Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.
• Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
• Replacing faulty network hardware components when required.
• Maintaining, configuring, and monitoring virus protection software and email applications.
• Monitoring network performance to determine if adjustments need to be made.
• Conferring with network users about solving existing system problems.
• Operating master consoles to monitor the performance of networks and computer systems.
• Coordinating computer network access and use.
• Designing, configuring, and testing networking software, computer hardware, and operating system software.

Knowledge, Skills, and Attributes:

• Strong understanding of network infrastructure and network hardware.
• Ability to think through problems and visualize solutions.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, controllers.
• Knowledge of application and network infrastructure protocols.
• Ability to create accurate network diagrams and documentation for design and planning network communication systems.
• Good analytical and problem-solving skills.

Academic Qualifications and Certifications:

• Bachelor’s degree in information technology or related field of study with a network engineering focus.
• Relevant certifications, e.g. ITIL.
• CCIE (Cisco), CCNP (Cisco), JNCIE-ENT (Juniper), Network+ (CompTIA), WCNA (Wireshark).

Required Experience:

• Demonstrated experience working in a networking environment.
• Experience with network security.
• WAN and LAN experience.
• Experience in wireless equipment, protocols, standards, and wireless LAN design.

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Key Role and Responsibilities

• Develops global strategy development, design, implementation, communication, administration and governance of all compensation and benefit programmes.
• Establishes global best practices for salary structures and salary ranges linked to job grading, benefit plans and retirement programmes.
• Drive competitive and attractive total rewards strategies that are cost-effective and consistent with market trends and aligned to Company’s business priorities, including linkage to employee engagement and diversity, inclusion and belonging initiatives
• Drive development and enhancement of performance management processes, fostering a culture of continuous feedback, growth, and development. Ensuring performance management practices align with organizational goals and drive employee engagement.
• Oversees governance frameworks related to total rewards and performance management, ensuring compliance with regulations, policies, and best practices.
• Provide thought leadership, and consultation to Executive/Senior Leadership for the global development of total rewards methodologies and philosophy, including supporting policies, practices, systems and external partners.
• Establishes proactive planning for all compensation and benefit programmes such as short-term and long-term compensation and benefit programmes.
• Drive efficiencies and effective end-user experience through innovation, technology, systems, and processes for all applicable programmes such as recurring compensation cycles, sales incentives programs,
• Lead internal marketing/communications to drive awareness, excitement and programme participation to improve employee engagement and employee experience.
• Work with Senior Leadership to benchmark pay packages for new hires coming into the business.
• Gives input into successful annual salary increment and bonus payments cycles.
• Oversees advanced data analysis techniques to extract insights from compensation, benefits, and performance data, guiding strategic decision-making. Monitoring key performance metrics to assess the effectiveness of total rewards and performance programs.
• Manages transformational changes related to total rewards and performance initiatives, guiding the organization through transitions effectively.
• Lead, mentor, and develop a high-performing team responsible for total rewards, performance, and governance initiatives, fostering a culture of innovation, collaboration, and continuous improvement within the team.

Knowledge, Skills and Attributes

• Excellent understanding of compensation, benefits, and performance management principles, with the ability to design and lead comprehensive total rewards strategies.
• Excellent knowledge of compensation analysis, including market benchmarking, pay structure design, and incentive plan development.
• Excellent knowledge of benefits program design, administration, compliance, and strategic cost management.
• Excellent understanding of performance management practices, including goal-setting, continuous feedback, and talent development.
• Expertise in complex labor laws, regulations, and compliance requirements that shape compensation, benefits, and performance management.
• Significant ability to develop and execute strategic total rewards programs aligned with organizational goals and industry best practices.
• Excellent ability to leverage HRIS and payroll systems for data analysis, reporting, and strategic decision-making.
• Exceptional communication skills to collaborate with senior leadership, HR teams, and external stakeholders.
• Skill in developing and implementing comprehensive total rewards and performance strategies that drive business objectives.
• Ability to design and implement sophisticated compensation structures, including executive compensation plans.
• Expertise in designing and managing competitive benefits programs that attract and retain top talent.
• Capability to lead and enhance performance management processes to drive employee development and engagement.
• Ability to lead complex total rewards and performance projects from inception to successful execution.
• Skill in engaging with executive leadership, board members, HR partners, and cross-functional teams.
• Ability to lead, mentor, and develop a team of professionals responsible for total rewards and performance management.
• Ability to provide strategic direction and shape the organization's total rewards and performance management strategies.
• Willingness to drive innovation in total rewards and performance practices, leveraging technology and emerging trends.
• Demonstrated capability in leading and inspiring teams, fostering collaboration, and achieving impactful outcomes.
• Confidence and poise when interacting with senior executives, stakeholders, and external partners.

Academic Qualifications and Certifications

• Bachelors degree
• CCP or equivalent certification

Required Experience

• Significantly vast demonstrated experience in designing, implementing, and managing comprehensive total rewards programs, including compensation, benefits, and performance management.
• Ability to develop and execute compensation strategies that align with organizational goals and industry standards.
• Significantly vast demonstrated overseeing the design, administration, and communication of employee benefits programs.
• Excellent understanding of performance management processes, including goal-setting, continuous feedback, performance reviews, and development planning.
• Significantly vast demonstrated experience in crafting strategic total rewards frameworks that attract, retain, and engage employees.
• Excellent ability to analyze compensation, benefits, and performance data to provide actionable insights and recommendations.
• Strong knowledge of relevant labor laws, regulations, and compliance requirements impacting total rewards and performance management.
• Exceptional communication skills to collaborate with senior leaders, HR teams, and employees, as well as to present complex concepts effectively.
• Significantly vast demonstrated experience partnering with external vendors, benefits providers, compensation consultants, and performance management platforms.
• Successful track record in leading and managing the strategic direction of total rewards and performance programs.
• Significantly vast demonstrated experience in leading and overseeing projects related to total rewards design, performance enhancements, and benefits initiatives.
• Significantly vast demonstrated ability to lead and mentor a team of HR professionals focused on total rewards and performance management.
• Significantly vast demonstrated experience leading change initiatives related to total rewards and performance programs across the organization.
• Consistently upholding ethical standards and maintaining confidentiality with sensitive compensation, benefits, and performance data.
• Ability to think strategically and align total rewards and performance strategies with broader business objectives.
• Commitment to staying updated on industry trends, best practices, and changes in regulations impacting total rewards and performance management.

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Academic Qualifications and Certifications:

• A relevant tertiary IT degree/diploma or equivalent.
• Must have five years of experience developing software applications.
• At least 5 years development experience with .NET (C#).
• At least 5 years development experience with SQL and relational databases.
• Web application and mobile application development experience.

Skills Requirements:

• Cloud (AWS/AZURE) - added advantage
• ASP.NET
• Web API
• .NET C#
• .NET Core
• SQL
• Angular 2
• JavaScript
• API

Academic Qualifications and Certifications:

• A relevant tertiary IT degree/diploma or equivalent.
• Must have 5-7 years of experience developing software applications.

Required Experience:

• Web application and mobile application development experience.
• Experience with building back-end functionalities.
• Experience with RESTful and API service integration.
• Experience with designing, implementing and/or debugging software systems, as well as experience with web technologies (HTML5, CSS3) is a plus.
• Strong understanding of angular functionalities.

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Key Roles and Responsibilities:

• Ensuring all information and documentation is processed, maintained, monitored, and filed.
• Manage and control documents, such as form templates, meeting minutes, reports, plans and schedules. Ensures only the latest versions are available for use by PMO team members. Properly controlling revision. The administrator also manages the office's document management software application to keep the content organized and user-friendly.
• Manages the office's document management software application to keep the content organized and user-friendly.
• Schedule training classes to advance the skills and capabilities of project managers
• Co-ordinate the collation of reports and produce summary reports and packs.
• Maintain risks, actions, issues, change and dependency registers.
• Distributes information to project team members, PMO staff members and other stakeholders in the workplace who are or will be affected by the PMO's projects
• Oversee the establishment, creation and distribution of portfolio reports.
• Responsible for presenting status information for all projects to leadership teams. Reports project status and health, resource availability, cost management and performance metrics.
• Developing, implementing and updating resource allocations plans (other than finance) needed for projects and/or programmes and/or portfolios, taking account of availabilities and scheduling
• Identifying and monitoring project and/or programme and/or portfolio risks (threats and opportunities), planning and implementing responses to them and responding to other issues that affect projects and/or programmes and/or portfolios
• Working knowledge of Preparing and maintaining schedules for project and/or programme and/or portfolio activities and events, taking account of dependencies and resource requirements
• Maintaining governance arrangements for the delivery of projects and/or programmes and/or portfolios, defining clear roles, responsibilities and accountabilities, that align with organisational practice
• Coordination and arrangements for project related Travel
• Providing a comprehensive administrative service, including assisting in setting up workshops, meetings, taking minutes, chasing actions, arranging travel, arranging quotations and purchases, and managing ad-hoc queries.
• Works with training providers and processes payments against invoices received
• Maintain systems for recording costs, timesheets, purchases, and expenses.

Knowledge, Skills and Attributes:

• Proficiency in project management methodology, tools, and templates (includes project planning, schedule development, scope management and cost management)
• Knowledge and use of industry-standard management methods, tools and techniques, budget templates, communication plans, status update reports, etc
• Formidable team working skills across matrixed client, supplier, and geographically dispersed virtual teams
• Instrumental in the use of IT methodologies, processes, and standards for project management (e.g., MS Project Server)
• Experience in delivery that includes the use of external supplier and offshore resources

Academic Qualifications and Certifications:

• Bachelor's Degree in IT related fields
• 3+ years' experience in It related field
• 2+ years' experience in program / project management
• Prior experience with MS project, and other project management portfolio e.g. Microsoft dynamics, Power PPM or similar
• Certifications preferred but not required (PMI/CAPM or PMP, PRINCE2)

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Working at NTT

The Veritas Backup and Recovery Engineer will be responsible for managing the daily activities for ensuring the security and integrity of company data, databases, information systems, and technology.

In this position you will be required to:

• Administer Client backup tools such as NetBackup, Veeam, Azure backups
• Ensure that the supported platforms are healthy and aligned to the vendor best practices
• Perform ongoing maintenance tasks required to keep the platform healthy and aligned to best practices
• Ensure professional level of service by resources employed to provide technical support to clients to expediently (within defined SLA metrics) resolve incidents and problems and action service requests (IMACD’s) and changes
• Ensuring team complies with Operational contracted obligations
• Responsible for time keeping, including shifts, standby and load sharing for team
• Ensure feedback in all client and Dimension Data related meetings, when and where required
• Identification and reporting on SIPs and Value adds
• SIP and Value add reporting, planning and tracking
• Risk and issue reporting, planning and tracking
• Review and release to Dimension Data management and all client Root Cause Analysis
• Ensure team compliance regarding all polices, processes and procedures and that these are reviewed at least every quarter
• Ensure relevant and necessary SOP's are drafted in line with daily, weekly and monthly tasks
• Assist Operations manager regarding ensuring succession planning in place for key personnel roles
• Assist Operations Manager regarding setting KPIs and reviewing performance quarterly for team members
• Interface with Sales team to assist with all operational handovers post successful project completion
• Interface with Sales team to review all proposals to the client
• Ensure call queues are in line with contractual deliverables and that calls are resolved timeously
• Identify bottlenecks that prevent operations from running efficiently
• Ensure team involvement with regards to projects to ensure these are delivered according to plan
• Assist and ensure internal DR testing conducted where possible
• Ensure technical standards and architectural documents are drafted per Dimension Data supported technology
• Ensure standby set out is adhered to
• Ensure call management across team
• Ensure timeous escalations to Operations Manager
• Take responsibility for all formal client communication and correspondence by team members
• Ensure all daily health checks are done, evidence is produced and stored for contract period
• Drive team to ensure that alarms/incidents in the environment are managed down to <5 per day, escalate and highlight where not the case
• Immediately report to your manager any and all potential risks, threats, non-compliance, issues, problems etc. that are uncovered in the Clients infrastructure during the course of completing your duties
• Review all change documentation to ensure that the right level of planning is in place
• Identify areas requiring service improvements, draft and manage SIPs
• Manage interface from Projects and Services transition into Operations to ensure no service disruption

Qualifications and Experience

• Minimum 5+ years’ experience supporting enterprise scale backup systems. And have a thorough understanding of system backup and recovery methods and techniques
• Minimum 5+ years' experience creating, maintaining, following Standard Operating Procedures for repeatable processes, disaster recovery, and common problem resolution
• Certifications and in-depth understanding of commercial backup offerings of the major vendors.
• Must have Veritas NetBackup, Commvault, Veeam, Azure backups certifications
• A+ and N+ Certification
• ITIL foundation v3 certification
• Backup technology Certification: Specialist or higher
• Experience with Microsoft Server 2008, 2012, 2016, 2019
• Experience with VMware virtualization technologies and principles
• Experience with storage area network technologies
• Experience with Active Directory, DNS, DHCP, and group policy concepts
• Understanding of networking concepts

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Working at NTT

As part of a growing team, we need BI Developers to join us on a journey to Understand, Design and Build the FDLC (Full Development Lifecycle) of the client BI Solutions. This role will not only enable you to collaborate with the best developers in the region, but also allow you to assist Intermediate and Senior BI Developers in developing BI solutions.

Requirements

• Production experience / working knowledge in:
• Ability to design and implement meaningful reports and dashboard in Power BI
• Assist with related documentation (functional & technical documentation etc.)
• Production experience building ETL / ELT / Pipelines using SQL, SSIS (Azure Data Factory, Azure Synapse would be an advantage)
• SSRS, DAX, PowerPivot, Report Builder
• MS Solution Stack on-premise and preferably cloud
• T-SQL, Database Design, normalization of data structure
• creating ETL / ELT / Pipelines with data from a variety of mainstream source systems
• Azure DevOps / Git Repository (optional)
• Assist in building data warehouses and / or dimensional models using Kimball star-schema methodologies on Microsoft technologies, incl modern modelling tools
• Assist in building user friendly self-service Data Models using Power BI
• building developer friendly technical Data Models using modern visualisation tools (e.g., SQL Views, Analysis Services, Azure Synapse Analytics, Power BI Desktop, Power BI Service, Power BI Apps, Power BI)
• Understanding of the difference between Relational, Dimensional and Non-structured data
• Understanding transforming and conforming diverse data sources to business insights through collaborative Business Matrix and visible Data Lineage
• MS SQL Server database administration experience is preferred

Must have          

• At least 1 - 4 years production experience
• Experience in working on small to large projects
• Experience in various industries

Qualifications

• Bachelor’s degree in Computer Science, Information Systems or equivalent experienced

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Key Roles and Responsibilities:

• Ensure the infrastructure/platform is configured, installed, tested and operational as per requirements.
• Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure.
• Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
• Take full ownership for managing the incident to resolution within the service level conditions.
• Perform level 2 server, workstation, and network troubleshooting.
• Manage and Maintain SCCM agent health and coverage for the customer estate.
• Perform daily health checks on the SCCM environment.
• Perform the necessary hand over procedures in cases where shift work is required.
• Produce breach and other reports to identify failures and shortcomings.
• Available as technical escalation point for other Engineers
• Facilitating internal audits to ensure that clients conform to their own business standards and recommendations by their partners and governing authorities.
• Standardization of all required documentation
• Development and adoption of ITSM Knowledge Base articles
• Assist in benchmarking industry standards.
• Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures.
• Manage/Maintain Microsoft Security Updates (Patch Management) using SCCM.
• Perform Software deployments and Enterprise-wide software rollouts using SCCM.
• Maintain/Improve SCCM Client Agent coverage for the client’s environment.
• Provide SCCM Reports as per client requirements.
• Manage/Maintain SCCM security.
• Manage/Maintain OSD (Operating system Deployment)
• Upgrade and patch the SCCM Current Branch Platform as and when new versions are released.
• Advise, Recommend, and implement improvements as new features are introduced into SCCM.
• Review release notes and adjust the Configuration and settings to SCCM platform and supporting infrastructure to align with the changes to the product to ensure.
• Review, revise and maintain Technical Design and As-Built documents as changes and upgrades are made within the SCCM Platform.
• Service, upgrade and maintain Windows 10/11 and Office 365 products as per Dimension Data procedures.
• Co-Management of Client devices with Intune and Cloud Management Gateway

Academic Qualifications

• 70-243 - Administering and Deploying System Centre 2012 Configuration Manager – Beneficial
• A+, N+ and Relevant IT Diploma or Certification
• MD100/101,102 – Advantageous

Required Experience:

• 3 Year experience in supporting SCCM environments.
• Solid experience supporting Workstations and Server Operating Systems
• Solid understanding of Network technologies

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Key Roles and Responsibilities:

• Respond to user inquiries, assess problems and issues with IT equipment and applications.
• Receive, validate, and log client requests and provide first and second level support for workstations, applications, mobile devices, communications, network infrastructure and related technology.
• Assists with the problem management process by collating problem information and verifying client entitlements prior to creating a recording of a problem classification or category.
• Assist with the writing of training manuals and updating known error documents.
• Develop good relationships with key stakeholders, internally and externally.
• Run diagnostic programs to resolve problems.
• Fields support calls, chat, email, tickets, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Tracks requests and determines current activity on it.
• Analyse and interpret the requests to ensure that the classification, prioritisation, and escalation of the requests are correct.
• Responsible for managing requests through to resolution within the required standards and conditions by co-ordinating product requests and liaising with relevant business colleagues to ensure resolution.
• Keep up to date on developments in the technology environment.
• Run reports to determine malfunctions that continue to occur.

Knowledge, Skills and Attributes:

• Knowledge of service desk procedures and related trouble-shooting protocols
• Ability to work in a team to provide optimal service and support to employees.
• Be a self-starter that takes initiative, bringing both interpersonal skills and creative problem-solving skills along with great attention to detail.
• Client service orientation
• Communicates clearly and effectively, maintains confidentiality, and interacts with employees professionally.

Academic Qualifications and Certifications:

• Relevant information technology or related qualifications.
• ITIL
• Any other relevant certifications
• Additional Job Description
• Standard career level descriptor for job level:
• Develops professional experience
• Applies policy and procedures to solve variety of issues
• Problems are moderate in nature
• Build productive internal and external working relationships
• Receives general instructions on routine work
• Receives detailed instructions on new work.

Required Experience:

• Service desk experience
• Some experience managing Active Directory users and groups
• Some experience managing and troubleshooting Active Directory workstations, such as joining a domain, network logon issues, or applying GPOs
• Experience troubleshooting Windows 11
• Experience with basic networking concepts, such as IPv4, DHCP, and DNS
• Experience managing Office 365.
• Experience using 4Me ITSM tool.
• Experience working with stakeholders across a variety of levels internally and externally.

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Key Roles and Responsibilities:

• Manage and co-ordinate the client onboarding process to ensure a reduced cycle from deal closure to invoicing
• Work with a variety of stakeholders to ensure client account setup including technical discussions or troubleshooting with clients
• Coordinate all aspects of the client onboarding lifecycle
• Provide client onboarding support through the provision of training initiatives
• Produce ongoing status reports on client onboarding processes
• Plan and facilitate all engagement sessions with stakeholders in a service onboarding project
• Drive the completion of standard service onboarding against agreed timelines and budgets
• Work according to standard and set project management methodologies to plan for and handover the execution of service onboarding projects to reduce risk exposure
• Manage and mitigate service onboarding risks
• Ensure handover for service execution to the operations teams

Knowledge, Skills, and Attributes:

• Ability to establish strong relationships with internal stakeholders and external clients
• Excellent written and verbal communication skills
• High level of initiative, accountability, attention to detail, and ability to follow processes
• Self-motivated, ability to work unsupervised as well as being able to work as part of a team in a global and sometimes pressured environment
• Ability to learn new solutions, services, and technologies through self-study (on the job and externally)
• Proactive, flexible attitude to work with a willingness to constantly review and improve skills
• Expertise in service onboarding/transition management approach and methodology

Academic Qualifications and Certifications:

• Typically requires demonstrable related experience with a Bachelor’s or equivalent degree
• Recognized Project Management or Programme Management qualification (PMP, PRINCE2) in addition is preferred

Required Experience:

• Demonstrated experience in services onboarding/transition within a large technology services environment
• Demonstrated experience in managing projects or transitions, typically a minimum of 5 years experience
• Enterprise Service industry knowledge
• Good understanding of the IT industry and standards for project management (PMP, PRINCE2)
• Working knowledge of project management principles and delivery