MS Onboarding Specialist at NTT Ltd.

Key Roles and Responsibilities:

• Manage and co-ordinate the client onboarding process to ensure a reduced cycle from deal closure to invoicing
• Work with a variety of stakeholders to ensure client account setup including technical discussions or troubleshooting with clients
• Coordinate all aspects of the client onboarding lifecycle
• Provide client onboarding support through the provision of training initiatives
• Produce ongoing status reports on client onboarding processes
• Plan and facilitate all engagement sessions with stakeholders in a service onboarding project
• Drive the completion of standard service onboarding against agreed timelines and budgets
• Work according to standard and set project management methodologies to plan for and handover the execution of service onboarding projects to reduce risk exposure
• Manage and mitigate service onboarding risks
• Ensure handover for service execution to the operations teams

Knowledge, Skills, and Attributes:

• Ability to establish strong relationships with internal stakeholders and external clients
• Excellent written and verbal communication skills
• High level of initiative, accountability, attention to detail, and ability to follow processes
• Self-motivated, ability to work unsupervised as well as being able to work as part of a team in a global and sometimes pressured environment
• Ability to learn new solutions, services, and technologies through self-study (on the job and externally)
• Proactive, flexible attitude to work with a willingness to constantly review and improve skills
• Expertise in service onboarding/transition management approach and methodology

Academic Qualifications and Certifications:

• Typically requires demonstrable related experience with a Bachelor’s or equivalent degree
• Recognized Project Management or Programme Management qualification (PMP, PRINCE2) in addition is preferred

Required Experience:

• Demonstrated experience in services onboarding/transition within a large technology services environment
• Demonstrated experience in managing projects or transitions, typically a minimum of 5 years experience
• Enterprise Service industry knowledge
• Good understanding of the IT industry and standards for project management (PMP, PRINCE2)
• Working knowledge of project management principles and delivery