Business Banker: Merchant Services at Capitec Bank

Purpose Statement

• To build, maintain and optimise effective client relationships by providing excellent client service through engagement and consultation with existing clients including installation, after sales support and training on products.

• To contribute to the overall profitability of Business Bank by promoting and selling Business Bank and merchant products to new and existing clients.

Experience

Min:

• At least 2-3 yrs. proven experience in a CRM environment with responsibility for, or exposure to cross and upselling.

• Proven experience in identifying sales or business opportunities and/or customer needs and providing solutions for these.  

• Building and developing a client base across a geographic area.

• Experience in a FMCG, banking or retail environment

Ideal:

• Providing on-site support and training to external clients

• Providing on-site technical support/client support within a retail/sales environment

• Cold-calling/external sales experience in a merchant acquiring environment, generating own selling opportunities

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Commerce or Marketing

Knowledge

Minimum:

• Commercial, economic, SME landscape (esp. in the relevant geographic area)

• Sales and sales optimisation techniques & principles

• Commercial/business know how (how businesses work.)

• Client relationship management principles

• Engagement/conflict management practices

• Performance culture

Ideal:
Knowledge and understanding of:

• Business banking landscape, product knowledge

• Payment solutions environment (merchant services)

• Stock control

• POS Solutions

• Capitec Bank Acquiring product knowledge

Skills

• Influencing Skills

• Planning, organising and coordination skills

• Communications Skills

• Commercial Thinking Skills

• Interpersonal & Relationship management Skills

• Negotiation skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)

Competencies

• Deciding and Initiating Action

• Relating and Networking

• Persuading and Influencing

• Presenting and Communicating Information

• Planning and Organising

• Delivering Results and Meeting Customer Expectations

Conditions of Employment

• Clear criminal and credit record

• A valid driver's license and own vehicle is required as an inherent operational requirement of the job