Business Claims Advisor at Sanlam Group

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• RE will be beneficial

What will make you successful in this role?

Minimum Experience

• Minimum 3 years claims experience.
• Minimum 5 years in the STI environment
• Motor and Non-Motor claims experience and/or previous business insurance/commercial insurance is essential

Responsibilities

• Register claims and appoint assessors.
• Manage claims in terms of claims SLA
• Make decision regarding merit – indemnify or not
• Negotiate settlement.
• Manage the salvage process (motor & non-motor salvage)
• Detection of fraud and management of fraudulent indicators
• Keep the operational system updated.
• Provide thorough and timeous feedback to the relevant parties.
• Complaint’s resolution

Competencies Required

• Must be highly proficient in dealing with clients at all levels
• Excellent time management skills as this will be a combined role with business claims and partially personal claims
• Excellent administrative skills
• Good communication skills
• Organised
• Professionalism
• Analytical
• Problem solving skills and solution oriented
• Attention to detail
• Customer focus
• Active listening skills
• Follow up (must be able to establish procedures to monitor that which has been promised and delivered)
• Fluent in more than one language

Knowledge and Skills

• Customer Service
• Team Support
• Administration
• Quality, compliance and accreditation

Personal Attributes

• Communicates effectively - Contributing dependently
• Decision quality - Contributing dependently
• Action orientated - Contributing dependently
• Optimises work processes - Contributing dependently