Business Consultant at CSG International

• Assumes overall responsibility for defining a solution that matches client’s business needs.
• Guides clients through the formulation and documentation of business requirements
• Provides leadership to business clients and consultants to distinguish business requirements and functionality from system requirements and functionality.
• Consults with customer to identify the evolution of the business needs.
• Organizes system requirements for phased implementations across multiple products.
• Guides the project team through project planning, implementation and testing of the system requirements.
• Reviews test plans to ensure coverage of system requirements.
• Manages specification studies in multiple areas and phases, using a team of consultants, including assessing the customer’s readiness and the creation of agendas.
• Estimates scope of consultant efforts and accurately estimates billable time required for completion.
• Primary contact point for client’s business interests, and responsible for resolution of issues.
• Point of contact for information, support, direction and leadership for other business analysts, core product management teams and shared development team.
• Responsible for delivering feedback to the core product teams to ensure that future releases of the products meet the ongoing needs of the client/business.
• Provides leadership to the project team and client on the impact of market and regulatory changes and the future directions of the core products.
• Works and collaborates with expert level peers.
• Accountable for the work performance of other consultants in the team.
   

Skills & Knowledge

• In-depth understanding of customer needs and broad impact of changes in business environment and industry trends.
• In-depth understanding of client’s industry (wireline, wireless, data services, cable systems, pre/post-paid
• business models; financial etc.).
• Solid understanding of an integrated Intec solution, demonstrating mastery of several products.
• Highly developed analytical and problem solving skills.
• Solid understanding of project management discipline to ensure primary responsibilities are completed within accepted standards and templates (eg Change Management, Issue Management).
• Highly developed communication skills for demonstrations, presentations, consulting with clients, and influencing others.
• Highly developed personal and problem resolution skills for customer interaction.
• Comprehensive familiarity for BBP collateral for requirement.

Education And Experience

• Bachelor Degree or diploma in Information Technology, Computer Science, Engineering (Electrical,Software, Telecommunications) or Business (with major in Computing).
• Minimum 7 years experience as business/software consultant in telecommunications or other relevant industry.
• >50% travel to client sites
• May be required to work on site for extended periods
• Additional hours as required, usually extensive in early stages of the project