Business Development & Digital Solution Consultant at Hatch

Role Purpose

• The Business Development & Digital Solution Consultant is an intermediate-level role designed to support and accelerate Hatch’s Digital Business Development activities across the Africa and Middle East mining markets. The role acts as the commercial, analytical and coordination engine behind early‑stage client engagement, pre‑sales, opportunity development and specialised delivery.
• Working closely with the Regional Director - Digital, Business Development Executive – Digital, and global Principal Consultants, this role owns activities across market research, client outreach, pursuit coordination, proposal administration, internal alignment with technical SMEs, early-stage value assessment and project execution.
• Over time, the incumbent will be developed into a subject matter expert (SME) able to manage accounts, shape opportunities independently, and close end‑to‑end sales cycles for selected digital products and solutions with opportunities to deliver specific consulting roles on earmarked projects, aligned with candidate's core technical abilities.

Key Responsibilities

Business Development & Client Engagement

• Conduct initial client outreach to introduce Hatch Digital capabilities.
• Build early-stage client relationships to understand needs, challenges, and value opportunities.
• Attend client meetings independently and alongside senior BD leaders.
• Manage assigned accounts, and co‑manage key accounts with the Principal Consultant / BD Executive.
• Qualify early-stage opportunities and align appropriate internal SMEs.

Pre‑Sales & Opportunity Development

• Lead early opportunity assessment, including gathering requirements, value drivers, and solution options.
• Conduct market, competitor and technology research across Africa and Middle East mining markets.
• Draft initial proposal structures, scope outlines, and solution narratives.
• Coordinate with technical teams to close required information gaps and with delivery teams to plan, estimate, and shape solution proposals.
• Support financial modelling, value case framing, and preparation of commercial packages.

Proposal & Pursuit Management

• Owned for assigned accounts; shared for key accounts.
• Administer bid timelines, compliance requirements, and submission quality.
• Manage the pursuit tracker ensuring visibility of all leads, pursuits, and proposals.
• Prepare pursuit win strategies, including competitive positioning, solution differentiators, pricing considerations, and client value framing.
• Develop and package Opportunity Review and Pursuit Authorisation presentations for internal governance processes, ensuring alignment with Hatch Digital standards and approval workflows.
• Work closely with Commercial, Contracting & Legal (CCL) teams to align on required commercial terms, risk considerations, and contractual requirements during proposal development and contracting phases.
• Ensure early identification of commercial risks and coordinate mitigation strategies with senior BD leaders, Technical SMEs, and CCL stakeholders.
• Support the shaping of commercial models, pricing frameworks, and contracting structures for digital consulting, software, and mixed‑mode delivery engagements.
• Prepare high-quality proposal content, client presentations, and supporting documentation.
• Ensure all deliverables are aligned with Hatch Digital standards and messaging.

Internal Coordination & Collaboration

• Act as the central coordination point between BD, digital consultants, delivery teams, and technical SMEs.
• Coordinate internal meetings, planning sessions, workshops, and proposal reviews.
• Support continuous improvement of Digital BD processes by identifying inefficiencies and recommending enhancements.
• Develop and maintain standardised templates, tools, checklists, and process documentation to improve consistency, speed, and quality of BD and pre‑sales activities.
• Contribute to the refinement of pursuit management practices, CRM usage norms, proposal workflows, and reporting structures.
• Proactively suggest and implement efficiency improvements that strengthen business development operations and enable better scalability of the Digital Practice.
• Provide regular updates to the Digital Business Development Lead and broader Digital Practice leadership.

CRM, Reporting & Administration

• Own and maintain all CRM (TCM) updates for assigned accounts.
• Support BD reporting, pipeline management, and opportunity tracking.
• Ensure documentation, notes, and client insights are captured and accessible to the team.

Growth Toward SME Status

• Build deep understanding of digital mining value chains, digital operations, and Hatch’s solution portfolio.
• Gradually take on account management responsibilities.
• In time, manage full sales cycles for select digital products and services.

Consulting Delivery Opportunities (Aligned to Technical Expertise)

In addition to core business development and pre‑sales responsibilities, the successful candidate will have opportunities to directly support and deliver consulting assignments on selected digital or operational improvement projects. These assignments will be aligned to the individual’s technical background and growth path, and may include:

• Contributing to operational diagnostics, value assessments, or digital maturity assessments.
• Supporting workshops, requirements gathering, and process mapping alongside senior consultants.
• Participating in solution definition work, feasibility assessments, and technology evaluations.
• Assisting in configuration, validation, or testing activities for digital tools or operational systems (where aligned with engineering discipline).
• Providing domain-specific insight (metallurgy, mining operations, control/automation, processing) into client engagements.
• Supporting the delivery of small consulting packages independently as competency grows.
• Serving as a technical liaison between the BD function and delivery teams during project handover and early project phases.
• Engagement in these consulting roles will reinforce the candidate’s journey toward SME status and ensure strong grounding in practical digital mining applications.

Minimum Requirements

Education

Degree in one of the following disciplines:

• Metallurgical Engineering
• Mining Engineering
• Control / Automation Engineering
• Mineral Processing Engineering
• Industrial Engineering (with mining exposure)

Experience

• 3–7 years of experience in mining, mineral processing, automation, or digital/technology roles.
• Exposure to Africa and/or Middle East mining operations strongly preferred.
• Experience interacting with senior operational, technical, or plant personnel.

Technical & Industry Understanding

Experience or exposure in one or more of the following is advantageous:

• Process optimisation
• Business improvement methods
• Digital mining technologies
• OT / IT systems integration
• Automation & control systems (DCS/PLC/Historian)
• Production systems (MES)
• Asset management / EAM
• Operational analytics
• Data Science (AI/ML/ Deep Learning applications)
• Networks and Data Architecture

Competencies & Attributes (Must‑Haves)

• Strong communicator & relationship builder
• Structured thinking & analytical skills
• High emotional intelligence
• Curious and self-driven learner
• Able to work in ambiguity and adapt to evolving client needs
• Professional maturity when engaging senior mining stakeholders
• Confidence in presenting to clients and facilitating discussions
• Strong writing skills (presentations, proposals, summaries)