Business Development Manager - EBU - EBU at MTN

• This role involves positioning and promoting the company’s Messaging value proposition, leading strategic engagement in the development and expansion of opportunities. 
• The primary focus will be for business development and new client acquisition for all MTN’s solutions
• Executes the business development and sales strategy and tactics that maximize the company opportunity within the customer environment.

Key Tasks: 

• Driving profitable Growth for MTN Business
•  Increase solution selling by offering clients the full telecommunications services including the  Value-Added Services
•  New business acquisition
•  Achieve current year sales and Revenue Targets
•  Ensure we maximise on new clients
•  Expand product offering to new customers
•  Take business away from our competitors
•  Study market trends and collaborate with strategic partners and alliances
•  Responsible and accountable for an annual sales revenue target 
•  Executes the sales strategy and tactics that maximize the company opportunity within the  customer environment. 
•  Responsible for sales planning and accurate sales forecasting.
•  Assist the company in shaping the future value proposition by creating unprecedented value and  opportunity for defined ICT customers. 
•  Sales planning including developing and execution of business plans, as well as tracking of  milestones.

Focus on providing exceptional Client Experience

•  Ensure delivery of exceptional client experience  
•  Conduct regular surveys to monitor Client satisfaction
•  Ensure a good customer experience at all times
•  Assist and resolve billing issues
•  Assist with customer call tickets 
•  Assist with internal departments ensuring a good overall customer experience
•  Lead virtual teams responsible for the delivery of customer success, customer satisfaction.
•  Build relationships within all layers of these accounts.

Ensuring a Culture of Operational excellence

•  Planning and Delivery of a business plan
•  Alignment of all Sales activities undertaken in the unit 
•  Achieve forecast accuracy
•  Provide input into reviewing organisational activities and assist in recommending corrective  actions if necessary
•  Implement the action plans from the Sales strategy and ensuring efficiency of process in all  areas
•  Provide feedback on the impact of solutions on other areas of the business, as well as the  interdependency of units
•  Ensure continuous improvement and innovation at process and procedure level within All MTN  Business operational departments
•  Implement methods, systems and procedures to enhance effectiveness and meet departmental goals
•  Responsible and accountable for an annual sales and revenue target with significant growth in  subsequent years.
•  Will closely work with Account Manager in order to sell the specific Messaging solutions.
• Operations and service enhancement 
•  Input into the Sales strategies for the implementation thereof 
•  Define, implement and input into identifying ways to fine-tune operational support methods to  enhance effectiveness and meet departmental goals
•  Identify and evaluate areas of improvement within the Sales department, identifying possible  solutions to address deficiencies and implementing according to plan
•  Ensure that all performance and key performance area standards of the function are monitored and  tracked
•  Ensure that all requirements are met with both customer and operational needs
•  Analyse and interpret all data that interfaces directly with the division and report to the GM
•  Define the development of communication objectives and plans for the Sales function that touch  all point of the business
•  Implement operational analysis on sales structures that support the delivery of strategy
•  Implement the quality standard frameworks and ensure that high levels of quality service are  maintained and that all areas operate as close to global best practice as possible
•  Facilitate handover and engagement of account managers

Reporting

•  Identify relevant information and data for reporting purposes during departmental meetings
•  Identify and interpret relevant information and data for reporting purposes
•  Make assessments of and draw solutions from qualitative data. Make logical deductions and draw  conclusions that can be motivated
•  Provide daily, weekly and monthly reports on all activities of the section
•  Feedback on any Client issues as soon as they arise and resolve 

Process and Procedure Effectiveness

•  Ensure that workflow continues without interruption
•  Continually improve existing processes and procedures to enhance effectiveness, efficiency and  performance
•  Implement a high standard of housekeeping and ensure it is maintained on a daily basis to avoid  any none conformance.
•  Ensure all documentation is filed in a manner that is easily retrieval by any member of the team  and meet the organisational requirements.
•  Manage all risks that could be Client affecting

Project Management

•  Develop and drive the execution of agreed projects 
•  Drive the implementation, tracking, monitoring and compliance of Projects
•  Contract management in line with Procurement Policies
•  Co-ordinate project reporting
•  Ensure effective implementation of the integrated project management model 
•  Risk management

Business Analysis

•  Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
•  Identify ways to fine tune policies, processes and systems in line with changing work practices
•  Determine, document, and review requirements for projects within the scope of the value stream  or impacting processes and systems 
•  Design, analyse and document workflow and make appropriate recommendations that will positively  impact operational effectiveness
•  Identify Business Improvement and Optimisation opportunities that will result in improvement of  process performance 
•  Ensure that benchmarking is conducted with other companies and organizations within and outside  the industry. 
•  Construct business cases for initiations proposed by the business. Research and consider best  practice, local conditions, trends, as well as competitor activity
•  Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Education:

•  Matric plus a 3-year Degree/Diploma in Sales & or Marketing or Finance or IT related
•  MBA advantageous 

Experience:

•  Min 5 years Sales/Business Development experience with ICT and/or Mobile and specific examples  of closing large, strategic deals.
•  Min 5 years of leading a sales Team