Business Development Manager at Sanlam Group

What will you do?

• The Business Development Manager will be responsible for prospecting, sourcing, developing, and maintaining a specialised Investment Intermediary portfolio, and developing and/or increasing Sanlam Group’s market share of retail investment business from this portfolio, whilst delivering on the Glacier Partners Absa (GPA) (Investment Channel) strategy.  This role will be responsible for servicing Cape Town and surrounding areas.

Key outcomes

The following outcomes will be expected to be achieved by the Business Development Manager:

Targets and inflows

• Service an existing GPA supporting Intermediary client base
• Source and introduce new Intermediaries to Glacier
• Support and collaborate with all the relevant Broker Corporate and Independent Intermediary business structures 
• Attract new business and increase retention of existing investment business for the GPA Local, Glacier International, Structured and Guaranteed Products
• Ensure that profitable annual sales volumes and monthly targets are met by directly and actively growing and managing an Intermediary Portfolio
• Ensure intermediaries adherence to all regulatory requirements (e.g. FAIS, FICA. POPIA)

Growing the business

• Develop and implement a business plan for GPA (sales volumes, investment education and training, marketing, and client services – administration, digital usage of GPA system, and growing the support base)
• Implement an Intermediary support model to facilitate effective and efficient support between GPA, the Broker, and the various product and service providers

Knowledge and education

• Train, educate, and develop the Intermediary’s and Intermediary’s support staff on all GPA (Local | International | Structured Products | Guaranteed Products)
• Train and facilitate the use of GPA digital strategy/tools and EI.
• Supply accurate investment, product, fund, services and investor information
• Facilitate or identify Intermediary needs – technical information, technology, reporting and developing a profitable practice

Marketing and Sales initiatives

• Support investment projects and campaigns (marketing support)
• Participate in investment product implementation (presentations, product development & client service support)

People Practices

• Co-ordinate and maintain effective SLA’s with all relevant stakeholders (internal and external)

Qualifications and experience

• Relevant financial / investment qualification (Honours level is recommended)
• CFP
• Fais exam is advantageous
• At least 5 years’ experience in a similar role within a Linked Service Provider and/or Investment Management Company is recommended
• Supporting and developing of intermediary (IFA) practices
• Proven Sales related track record
• Technical knowledge about retail investments, retail investment industry 

What will make you successful in this role?

Assist in growing the Sanlam Adviser Business

• Be committed to the marketing plans and targets set for growing and developing the business as set forward by the distribution strategy.
• Apply knowledge and understanding of market segmentation and customer profiles to support sales and growth within the defined market.

Undertake relevant behaviours to attain targets relating to:

• Revenue generation (Single and recurring premiums)
• Activity quotas
• Promote the Sanlam brand
• Treating customers fairly to be applied to all client engagements
• Role is aligned to your personal career aspirations

Networking, prospecting and leads generation

• Face to face interactions, social or business, to create business opportunities.
• Prospecting of new clients through creative opportunities such as business/social networks, associations or ad hoc presentations.
• Turning trusted relationships into business relationships.
• Strengthening existing relationships by increasing the current service.
• Use existing sources to establish opportunities across Sanlam businesses.
• Personalised client value propositions.
• Marketing on social media.
• Undertake selected client focused activities to generate leads and informal prospecting opportunities.
• Mining of existing client base to identify marketing gaps and sales opportunities within the middle-high and affluent market.
• Structuring and implementing focused campaigns with new or existing clients in the defined market.
• Requesting active and ongoing leads and referrals from others.
• Monitoring and respond to client activities such as maturities, cancelations or surrenders within the defined market.

Client consultations and sales

• Ensure all client interactions are compliant in terms of disclosures and advice given (provide written/ electronic information required for compliance).
• Undertake comprehensive fact finding with each client to lift needs and priorities. Document these findings.
• Conduct a financial needs analysis, using the relevant e-tools / instruments or systems, to ascertain the clients full financial situation; or utilise the services of a Para-Planner for this. (Draw policy history).
• Provide sound personal financial planning advice.
• Apply financial knowledge in putting together a plan that meets the needs of the client for a balanced portfolio.
• Present financial solutions to the client in a professional and competent manner aligned to Treating Customers Fairly.
• Use relevant processes and system tools to capture analysis information and update records accordingly.
• Review clien portfolio annually by undertaking the above steps.

Client Service

• Ensure all client interactions are ethical, courteous and professional.
• Follow-up or refer all existing business queries to be resolved timeously through support.
• Strive for excellent, value-added service to clients so that they do not seek competitor products or services.
• Undertake continuous learning in terms of knowledge, skills and market/industry issues so as to service clients within the defined market.
• Initiate long term client relationships and maintain a relational focus.

Monitor, update and reporting (weekly/monthly)

Document and present the following activities:

• Number and profile of contacts, appointments, consultations.
• Issued business and revenue against targets.
• Update client details on records.
• Appropriate workflow and activity monitor system entries.

Qualification and Experience

• Grade 12
• Financial Advisory and Intermediary Services Act (FAIS) "Fit and Proper" requirements and Regulatory Examination successfully completed if registered with Financial Sector Conduct Authority (FSCA) for more than 24 months.