Business Development Specialist (Ancillary Revenue Income & Catering) - Kempton Park at FlySafair

RESPONSIBILITIES:

• Ensure that all requirements are executed optimally, training material is developed and executed where needed;
• Manage key micro-business areas and commercial contracts within the airline, with a specific focus on ancillary revenue partnership and management of key products;
• Ensure that systems and procedures are put in place, and adhered to;
• Maximise annual revenue income streams, including subscription services, long-term contracts, and loyalty programs;
• Manage the Commercial contracts to optimise our catering services, ensuring quality, cost-effectiveness, and alignment with customer expectations;
• Skilfully handle conflicts and disputes, focusing on resolution while safeguarding the company's interests;
• Utilise data analytics to assess revenue and catering performance and make informed decisions for continuous improvement;
• Cultivate and maintain strong relationships with clients and partners;
• To manage relationships and expectations between internal departments and external partners;
• Provide operational insights and recommendations to enhance efficiency, customer satisfaction, and profitability;
• Coordinate and drive operational elements of key contracts and products.

REQUIREMENTS:

• Grade 12;
• Degree in B.Com, Business Science or B.Eng. (Alternatively an Industrial Engineer with an interest and aptitude for Commercial Management);
• 2 to 5 years’ experience in a similar role;
• Knowledge of Business Administration or Business Operations;
• Knowledge of E-Commerce and Business Process;
• Ability to use basic business software and management reporting;
• Proficient in the use of Microsoft Office ( Word, Excel, PowerPoint, Outlook);
• Project Management knowledge.

PERSONAL ATTRIBUTES:

• Excellent communication and interpersonal skills
• Attention to detail;
• Able to handle sensitive and confidential information;
• Analytical;
• Creative problem solver;
• Result driven;
• Immaculate time keeping;
• Integrity and values;
• Business Acumen;
• Ability to work in a team and independently.