Business Improvement Manager at Afrox

What you will enjoy doing

• You will participate in strategic planning sessions, along with other members of management, to set goals for process improvement initiatives, drive & implement improvement initiatives & evaluate the success of implementation by monitoring metrics such as, employee satisfaction, productivity, and complaints from customers
• Further you will lead and implement the consistent delivery of national sales contracts and compliance to commercial best practice processes in conjunction with the sales and product management teams and take ownership of audit & governance of commercial policy and standards relating to Best Commercial Practices for contracts
• Deliver Salesforce process and system solutions for the applicable business units, collaborating with process owners and team members to deliver results in a timely manner
• Oversee the preparation and distribution of customer related reports and dashboard visualizations within the organization and you will act as liaison between IT and business stakeholders to ensure all involved work together to achieve the best results with data-driven solutions
• Manage a team of data analysts responsible for collecting, analysing, and presenting data to various stakeholders in the organization
• Develop and maintain close and effective working relationships with the business community, understand their informational and operational needs while ensuring the business is informed of documented reporting policies

What makes you great

• You possess a bachelor's degree in business administration, process management or other related field or equivalent work experience with a minimum of 5 years proven and relevant experience in a commercial, sales, and/or legal environment, as well as experience leading process improvement initiatives
• Strong proven track record of achievement and delivery of targets and excellent analytical skills
• In addition, you must be able to demonstrable experience in leading projects and large-scale changes, with strong project management, change management, interpersonal and problem-solving skills
• Advanced knowledge of Salesforce, Contract Management Systems and SAP is required with a thorough understanding of the latest process enhancement strategies
• A keen eye for identifying weak points in processes and organizational structures, would be a key advantage