Business Intelligence Analyst : Claims Forecasting at Telesure Investment Holdings (TIH)

Job Purpose

Responsible for contributing to organisational goals through the development and maintenance of predictive models to estimate the future claims costs of the STI business. Use data to extract quantifiable insights from past trends and current conditions that increase TIH profitability and improve efficiency.

Responsibilities

Financial Modeling

• Develop, maintain and implement models and processes. Models to be fit for purpose and able to estimate the reality accurately. Models (and any form of estimation) to be clearly documented with the scope of use, definitions, data, and assumptions made. Regularly monitor models to ensure model performance and that they are communicated back to the business. Before Models are used for estimation within the Business, the Senior Analyst should review and acquire signed-off from the Head of Department.

Insights and Reporting

• Translate the monitoring results so they can be understood by Business.
• Provide an ecosystem where data and data analysis is nimble and easy to access by any authorised team member.
• Provide insights from monitoring to inform the Business of actual versus expected performance and reasons for variances. Ensure monitoring is accurate and complete and regularly validated against credible data sources.
• Review of results on a regular basis and ready to be presented to all stakeholders.
• Identify and interpret complex patterns and trends, and translating those insights into actionable recommendations.

Data Collection and Analysis

• Use data from a wide range of sources to analyse key themes and identify possible impacts on the business. Extract and verify data used for models.
• Data/ information to be reconciled against credible data sources (for example financials) to ensure the data is complete and accurate.
• Ensure definitions and assumptions are aligned to the problem statement. Before data is used for analysis/ modelling, review and acquire the required signed-off from the Technical Manager.

Solutions Analysis

• Analyse specific problems and issues to find the best solutions.
• Solutions could be technical or professional in nature.
• Contribute to development of existing and new applications and processes by analysing and identifying areas for modification and improvement.

Stakeholder Engagement

• Develop stakeholder engagement through identifying stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions.

Needs Assessment

• Explore issues or needs, establishing potential causes and barriers as well as related issues

Data Management

• Manage basic aspects of the data management system with guidance from senior colleagues.
• This includes being responsible for developing or operating basic elements of the data management systems to deliver prescribed outcomes.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfil personal potential.
• Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Building Capability

• Work within existing development framework to build own capabilities and colleagues. Provide specialised training or coaching to others throughout the organisation in area of expertise.
• Enable others to improve performance and fulfil personal potential.

Education

• Bachelor’s degree in Business Management, Statistics, Economics, Informatics, Computer Science or similar (bachelor degree requirement might be waived with proven specialised training/certifications) (Essential); Majoring in Statistics or Data Science (Advantageous)

Experience

• 5 or more years’ experience in a data or analytical role (Essential); Experience and knowledge of the financial insurance industry (Advantageous).