Business Manager - Furniture Solutions - South Africa at JLL

Role and Mission

• Reporting directly to the local South African Director - Furniture Solutions, you will.

Business Manager Responsibilities

Client Engagement

• Serve as primary liaison between design teams and clients throughout project lifecycle.
• Balance client requirements across functionality, budget, ergonomics, and aesthetics while maintaining profitable margins.
• Leverage enthusiasm and expertise to drive customer acquisition and retention.
• Ability to build, nurture and maintain strong relationships.

Technical Expertise

• Maintain comprehensive furniture product knowledge across diverse project types.
• Knowledge of comprehensive end-to-end circular services relating to furniture assets – including, but not limited to - Digital Product Passports; Product and component tracking; Inventory management; Furniture assessment; Re-use and refurbish processes; Disposal and distribution; Responsible Recycling; Industry accreditations and standards.
• Collaborate with architects and designers to create opportunities, and prepare suitable furniture proposals that meets clients requirements.
• Stay current with industry developments, sustainability trends, and circular economy practices.
• Apply technical insights to provide creative solutions aligned with overall interior design concepts.
• Broad knowledge of global brands, manufacturers and their product portfolio’s.

Project Management

• Manage complete project lifecycle from initial consultation through implementation.
• Coordinate client and supplier relationships, administration, and delivery.
• Ensure seamless project execution and client satisfaction.

Required Experience and Qualifications

Education

• Ensure seamless project execution and client satisfaction.

Professional Experience

• Minimum 5 years relevant furniture industry ‘Dealer’ experience.
• Proven team experience in furniture supply/design.
• Strong business acumen with demonstrated customer satisfaction results.

Technical Knowledge

• Deep understanding of furniture design principles and ability to read technical layouts and shop-drawings.
• Knowledge of local workplace regulations.
• Familiarity with sustainability and circularity best-practice processes, applications and materials.

Technical Skills

• Advanced proficiency in Microsoft Office suite.
• Experience with Salesforce, Navision, preferred.
• Fluency in English (written and verbal).
• Valid South African driving license.

Personal Attributes

• Team spirit and empathy in managing diverse stakeholder relationships.
• Strong organizational skills for complex project coordination.
• Dynamism and energy to drive commercial business growth.
• Flexibility to adapt to changing client needs and market conditions.
• Dynamic problem-solving abilities.