Business Planning and Operations Manager at Visa

Job Description
Purpose

• Support Business Planning and Operations for the South African business and partner with business development and functional units in managing Visa business to achieve the organization’s goals. Participate in creation of robust country and functional plans, track and report progress against plans aligned with timing of regular business reviews.
• Align closely with BPO Head for SEA and BPO SEA team. Plan for and manage regular business functional reviews and participate in SA annual operating plan process, facilitate best possible resource allocation for key business initiatives.  Coordinate collection of relevant data with functional units, business development teams and management.
• Support the business development teams with deal modelling where needed.

Principle Responsibilities and Key Results Area

Business Analysis and Business Reporting

• Provide business development teams, functional units and management with a clear picture of current business performance and progress towards targets via preparation of relevant reports and dashboards
• Review monthly financial data produced by Finance department to ensure that information is accurate and work closely with Finance team to investigate any abnormalities for South Africa
• Prepare monthly market profitability reports with commentary to highlight trends and key drivers contributing to the financial results.
• Prepare and distribute quarterly market sales performance data.
• Adhoc analysis such as deep dives into markets, clients, products, revenue streams to drive new sales efforts, identify gaps to targets and provide business insights that can support and enhance decision-making
• Collate and review inputs about key business activities in the region from key internal stakeholders to produce weekly executive dashboard and monthly reporting pack for the executive.
• Participate in prioritization, planning and execution of all market research requests for the Country.
• Participate in creation of common Financial Reporting tools for the Region working closely with the SEA BPO team.
• Track market dynamics and Visa’s market share in order to trigger competitive response where relevant
• Design and develop appropriate reporting and MIS tools to transform complex data into concise and highly readable format
• Conduct periodic review of the market to gather competitive insights for the region and work closely with the Hub to understand and interpret the information.

Teamwork and Training

• Focus on the People aspect of the job, work effectively with CM, SA Leadership Team and SEA BPO Team to ensure achievement of collective objectives
• Collaborate with others, communicate openly, and build strong relationships
• Aim for Excellence through high quality of output and discussions
• Educating SA business development teams on performance and financial related matters as well as effective use of financial tools and information.
• Global Employee Engagement Survey. track, accelerate and support the survey process, analyze results and actively participate in development and execution of action plan
• Collaborate where required with the Operations Controls team in order to facilitate a solid controls environment

Decision Making and Complexity

• Operates under Country Manager supervision with guidance on complex projects. 
• Is expected to be the competence center for business analysis and financial modeling
• Decisions are guided by policies,  procedures and strategy.
• Interprets business issues and recommends best practices.
• Reporting Relationships and Interactions
• This individual is expected to interact effectively with all levels of Visa management and staff in SA region and BPO organization in SEA region.

Key Competencies

• Strategic thinking, exceptional analytical skills and financial acumen
• Ability to clearly communicate at different levels, verbally and in writing, compelling messages to senior managers and other stakeholders
• Ability to influence and execute relentlessly
• Self-confident and hands-on, with the ability to operate in a fast paced and constantly changing work environment
• Ability to rally corporate resources and functional experts to drive business objectives
• Strong interpersonal and leadership skills to influence and build credibility with various SSA functions and Country teams, in order to work in a matrix organization
• Project management skills and strong execution ability to deliver against tight deadlines
• Collaborative and resilient
• Ability to learn quickly, deal with complexity and lead change 
• Aptitude to source relevant information and facilitate timely decisions and tolerance for ambiguity
• Ability to quickly assess an opportunity, using industry experience and fact based analysis 
• Good command of MS Excel and MS PowerPoint
• Work with strict and short deadlines
• Strategic planning skills, think globally, act locally.
• Ability to work in highly diverse international environment and deal with complexity,
• Ability to build strong stakeholder relationships across a matrix organization
• Strong execution ability and a sense of urgency
• Conduct analysis to identify complex issues and structure and manage recommendations that drive priorities and demonstrate results to business lines
• Balance facilitation, influence and content contributions to help business leadership design and advance their business and financial objectives
• Respect diversity in the workplace
• Reporting Relationships
• The position is based in SA and reports to the Country Cluster Manager for South Africa, Eswatini and Lesotho.
• This is an individual contributor role, with no direct reports 
• This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications
Basic Qualifications

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Required Experience Education, skills professional, technical, business
• А minimum of 8 years of experience in business analysis, strategy, management consulting, payments industry, financial services.
• Ability to work within a complex and often ambiguous environment, to drive rigorous, fact based recommendations to senior management, other executive, functional, or regional management while supporting syndication with stakeholders across the organization.
• Superior analytical, quantitative, modelling and problem solving skills, with demonstrated intellectual and analytical rigor addressing a wide variety of functional business problems.
• Personal presence and ability to clearly communicate compelling messages to business development and functional teams
• Ability to structure and manage multiple initiatives simultaneously and drive to completion
• Ability to quickly assess an opportunity’s potential, leveraging fact based analysis and industry experience.
• Team oriented, collaborative, diplomatic and flexible.
• Exceptional written and oral communication skills, exceptional interpersonal skills and proven ability to influence and communicate effectively across regional and functional lines.
• Global or multi-national business experience strongly preferred.
• Experience in business analysis, financial modelling, strategic planning, creative thinking and solution development
• Excellent time management skills. Ability to prioritize and achieve goals with minimal management oversight
• Project management skills
• Prior experience leading meetings and effectively delivering presentations to large audiences
• Demonstrated organizational skills