The company is headquartered at the CMA CGM Tower in Marseille, France,[8] and is the third largest container shipping company in the world.[9] The company's 2023 annual revenue was US$47 billion.[4]
CMA CGM business activities include shipping, port operation, supply chain management and warehousing, with a presence in 160 countries through 400 offices, 750 warehouses, 155,000 employees and a wide fleet of 593 vessels. CMA CGM serves 420 of the world's 521 commercial ports and operates 257 shipping lines
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The Quality & Process Manager (QPM) is a business partner to support the agency leadership team in various strategic initiatives designed to improve performance. Working through the Business Excellence domain, the QPM will maintain the integrity of the group core model, act as a referral point that will evaluate process optimization and facilitate change management during the deployment of new systems, projects, and transformation.
Core Responsibilities:
KPIs & Reporting (not accountable for all measurements but responsible to support functions)
Lead on Agency Scorecard performance and drive required performance improvements necessitated with relevant functional heads
Quality & Continuous Improvement champion across the Agency
Propose, coordinate and monitor Process Improvement Initiatives, both cross functional and functional
Hand over to functional teams for achieved improvements
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