Job Opportunities at Huntswood

Job Overview:

• You will handle inbound and outbound calls, assisting customers and Claims Management Companies (CMCs) with scheme queries. You will also complete end‑to‑end case assessments in a regulated environment. The role involves data cleansing to ensure customer records and documents are accurate and complete before progressing each case

Job Responsibilities:

• Perform data cleansing, including reviewing, correcting, and updating customer records to ensure accuracy before assessment
• Maintain accurate case notes, audit trails and documentation in line with scheme requirements
• Deliver high‑quality inbound and outbound call handling, providing clear and compliant guidance to customers and CMCs
• Manage customer cases and complaints end‑to‑end, ensuring decisions align with regulatory standards
• Conduct comprehensive case reviews, gathering evidence and validating information
• Handle objections, evidence reviews and case reconsiderations.
• Identify and escalate complex queries, complaints and vulnerable customer cases

Job Requirements:

• Minimum of a Matric/NQF 4 qualification
• Min 1-year unbroken previous experience is essential in a fast‑paced telephony environment, complaints handling, or case management.

Skills Required:

• Strong written and verbal communication skills.
• High attention to detail and sound judgement Experience Required
• Problem solving skills with the ability to adopt a logical approach to resolving problems
• Good data and statistical analysis skills
• Good IT literacy and data entry accuracy

 Preferred Requirements/Skills:

• Knowledge of FCA DISP, Consumer Duty and redress frameworks.
• Experience using case management systems in financial services.
• Understanding of Claims Management Companies (CMCs) and FOS escalation routes

Deadline:31st March,2026

go to method of application »

• Working as part of dynamic, large-scale operation Quality Supervisor will be part of a team undertaking Quality checking of the work completed by QAs/QIs. This is an exciting role where the job holder will be exposed to multiple clients across various industries.

Job Responsibilities:

• Managing a team of multi-skilled Quality Advisors/Insights responsible for completing quality assessments/analysis across a range of clients
• Creating and supplying client and management reporting and insight, specifically utilising the Quality Health check reporting tool
• Responsible for quality scores and risk management in line with Client and regulatory targets
• Presentation of results at weekly and monthly internal and external reviews
• Responsible for the oversight of customer remediation exercises where required
• Direct client point of contact for all QA, compliance, complaints, and insight requests, across various campaigns
• Utilising a wide range of systems to check that the execution of a defined process has been correctly undertaken and escalate as appropriate to Quality Manager/Head of Quality
• Providing feedback to Senior Operations Managers on the outcome of checked cases and supporting with campaign performance improvement plans
• Working alongside the Training Manager to instil a quality centric culture from employee early life.

Job Required Requirements:

• National senior certificate – Grade 12
• Experience in the BPO Industry
• A background in quality assurance, analysis, compliance, risk management or other process-driven environments is required.

 Required Skills :

• Excellent verbal and written communication skills with the ability to report to a senior audience.
• Strong presentations skills for a target audience of senior managers and direct client feedback.
• Ability to influence senior managers and stakeholders within the remit of specific campaigns and requirements.
• Excellent Microsoft word knowledge and skill, not limited to, Microsoft Word, Excel and PowerPoint.
• Ability to analyse data, highlighting trends and developing remediation plans where required.
• Ability to manage a team of cross-skilled QA/QIs working across a variety of campaigns and shift patterns.
• Minimum of one years’ relevant outsourcing industry experience.
• Minimum of one years’ experience in people management
• Minimum of one years’ experience of written and verbal communication at Senior Stakeholder Level and Client.

Deadline:6th March,2025