Junior Patient Administrator - Reception - Panorama at Stethoscope SA

Key Work Output:

• Compiling, quality checking and processing of daily billing
• Find resolutions to billing queries pro-actively
• Liaise with all department to ensure accurate and complete billing
• Perform month end processing
• Assist private patients by preparing the Pre-payment estimate according to hospital guideline using the approved documentation.
• Collect payments according to protocols and prepare financial registers daily, accountable for receipting functions as per policy
• Patient administration
• Maintain a well-run, professional and patient focussed admission environment
• Assist patients to accurately complete appropriate forms and documents for the required information
• Performing general administration duties involved in the pre-admission of patients
• Assist in resolving patient complaints according to Best Practices and monitor patient satisfaction in an effort to drive action plans for improvement
• Identify and rectify non-compliance with business policies and procedures
• Provide efficient and professional telephone services

Requirements

• Grade 12 or equivalent NQF level 4 qualification
• A National Diploma or Relevant NQF 6 qualification in Administration will be advantageous
• A minimum of 2-4 years Hospital Healthcare industry experience would be advantageous
• A minimum of 2-4 years' experience in the admissions processes in a private hospital environment would be advantageous
• Billing background is advantageous
• Basic working knowledge of ICD and CPT coding
• Knowledge of Medical Aid rules, limits and process would be advantageous
• Proven track record and dedication to quality and superior customer service
• Strong systems knowledge and proficiency in business processes, compliance and governance
• Relevant computer proficiency (Microsoft Office)
• Tech savvy
• Good command of English, written and oral. Additional language skills would be advantageous
• Ability to work well under pressure and to maintain effectiveness during changing conditions
• Excellent planning, organising and control
• Must be customer care oriented
• Must be able to use initiative to overcome day to day operational roadblocks e.g. systems down
• Attention to detail and accuracy
• High level of professionalism
• Deadline driven
• Professional flexibility in working hours while supporting daily business hours
• Must be English and Afrikaans proficient