Business Process Analyst at Momentum

Role Purpose    

• The purpose of the Business process analyst role is to document and evaluate existing processes to improve quality and reduce efforts. Design and implement new business processes to optimize business results.

Requirements    
Qualifications:

• B degree in IT, Business Analytics, or related qualification – Essential
• Lean, Six Sigma, TQM, or other quality process management certifications
• Relevant project management certification- Desirable

Experience:

• 5+ Years Experience in IT (Desirable )
• 5+ Years experience in a process management or continuous improvement, with focus on operational processes , quality or improvement (Essential)

  Knowledge

• Business Acumen
• Insurance Industry
• Process Mapping and BPMN Techniques
• Process Modelling, analysis, and simulation tools
• ITIL
• TQM/Lean/Sigma

Duties & Responsibilities    

• Programme development and project support
• Facilitate the definition of programme scope, produce, and manage programme schedules. Including identifying and managing cross-project dependencies in scope, schedule, capacity, budget, and risks
• Collaborate with line managers to ensure the team is properly staffed with the right capacity and competencies to deliver the programme.
• Define the programme controls, processes, procedures, reporting, etc., to manage the programme from conceptualization to close-out.
• Plan the overall programme and monitor progress ensuring that milestones are being met across the various projects and programmes.
• Manage the programme budget and identify opportunities to enhance cost effectiveness.
• Manage the risks and issues that arise over the course of the programme life cycle, taking measures to correct them when they occur.
• Manage communication and decision making with the programme steering committee.
• Analyse programme-related data (issue logs, risk logs, action logs) to enable informed decision-making and data utilisation.
• Responsible for the daily management through the life cycle of the programme. Contribute to associated project objectives and measures of success which will be used to evaluate project effectiveness.
• Coordinate with management to kick off and implement continuous service improvement projects

Competencies    

• Providing insights: Is focused on continuously improving things; provides insights by identifying key issues; makes intuitive judgements.
• Examining information : Analyses and processes information; asks probing questions; strives to find solutions to problems.
• Adopting practical approaches : Applies practical skills when investigating issues; prefers to learn by doing; is practically minded and applies common sense.
• Checking things : Is meticulous in finding errors; ensures accuracy by being thorough and checking details; produces high quality work by being detailed.
• Exploring possibilities : Is conceptual when developing ideas; applies theories to problem solving; prefers to learn by thinking and identifying underlying principles.
• Generating ideas : Is creative in producing ideas; assumes an original approach when generating
• Interpreting ideas : Interprets data rationally by quantifying issues; applies technology as a means to evaluating data; evaluates information objectively.
• Convincing people : Is open to taking up learning opportunities; is quick in acquiring knowledge and skills; develops expertise by updating specialist knowledge.