Business Process and Automation Specialist at Badger Holdings (Pty) Ltd

Key Responsibilities:

Lead the digitisation and scaling of operational processes and systems within the 5-Year Digital Transformation Roadmap

• Take ownership of identifying, analysing, and recommending scalable solutions while ensuring they align with long-term business objectives.
• Identify risks, dependencies, and opportunities for accelerating transformation efforts.

Own and Drive Process Optimisation and Scalability

• Analyse and identify inefficiencies in operational processes.
• Design, recommend, and implement scalable solutions that align with long-term business goals.
• Drive continuous improvements in lead handling, process efficiency and automation, and enhanced query resolution and customer experience within contact centre.

Lead Technology Evaluation and Vendor Selection

• Work with the solutions analyst with vendor evaluations and selections, ensuring that technology aligns with digital strategy.
• Collaborate with Softsure, IT, Data and business units to integrate automation tools effectively.
• Ensuring future-proof, scalable technology adoption by operational teams

Performance Monitoring and Continuous Optimisation:

• Develop and implement key performance tracking mechanisms for all workflow improvements.
• Continuously refine processes based on data-driven insights.

Data Flow and Automation

• Lead the identification and implementation of automation opportunities across operational departments.
• Collaborate with AI specialists to implement intelligent automation solutions.
• Monitor data flows, and identify inefficiencies, and optimisation opportunities.

Drive Process Reengineering and Cross-Functional Collaboration

• Continuously engage with stakeholders to identify pain points and implement solutions.
• Take the lead in workflow redesign to enhance operational efficiency.
• Ensure alignment between automation efforts and company-wide objectives.

Requirements:

• Min 2 years’ experience in process enhancement or automation role.
• Formal qualification in Industrial Engineering, Information Systems, Computer Science, Business Management or equivalent.
• Strong problem-solving capabilities.