Openings at Badger Holdings (Pty) Ltd

Requirements

Your mission, should you choose to accept:

• Strategy Development: Design and oversee the company's digital strategy and roadmap, ensuring alignment with organizational values and business objectives.
• Innovation & Best Practices: Foster a culture of digital innovation, staying updated with emerging tech trends and deploying best practices.
• Digital Culture Champion: Lead the transition towards a digitally-enabled working culture, optimizing skills, processes, and tools to meet business goals.
• Project Management: Direct a team in delivering digital solutions, piloting new platforms effectively, and ensuring successful implementations.
• Customer-Centric Problem Solving: Always prioritize the end customer's needs, guaranteeing that digital solutions enhance their overall experience.
• Team Leadership: Manage and motivate the team, ensuring engagement, team cohesion, and high performance.
• Implementation Oversight: Oversee the digital implementation plan, ensuring timely delivery of technology solutions within budget. Support the team in risk identification, contingency planning, and stakeholder engagement.
• Vendor Collaboration: Collaborate with the internal Procurement Team to negotiate deals with external vendors, including cost, contracts, and services.
• Change Management: Promote the adoption of new digital tools and technologies across the organisation.
• Training Development: Design and deliver training materials to facilitate understanding and use of new systems within the organization.

Requirements:

• Experience: Min 2 years’ experience in digital transformation or a similar role. Experience of having implemented and evaluated organizational digital solutions and delivering large scale change that added value to the organization.
• Educational Background: Recognized Degree in Business, Engineering, IT or Computer Science related discipline or equivalent combination of education, training and experience.
• Leadership Skills: Demonstrated experience in leading diverse teams, fostering innovation, and driving change. Ability to mentor, guide, and develop team members.
• Project Management: Experience with Agile methodologies, SCRUM, or other project management frameworks. Proven ability to oversee multiple projects simultaneously and ensure timely delivery.
• Soft Skills: Excellent communication and interpersonal abilities. Adaptable and resilient in the face of challenges and a rapidly changing environment.
• Knowledge: Extensive technological knowledge, firm grasp of industry best practice, and solid understanding of the overall technological landscape.

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Key Responsibilities:

Lead the digitisation and scaling of operational processes and systems within the 5-Year Digital Transformation Roadmap

• Take ownership of identifying, analysing, and recommending scalable solutions while ensuring they align with long-term business objectives.
• Identify risks, dependencies, and opportunities for accelerating transformation efforts.

Own and Drive Process Optimisation and Scalability

• Analyse and identify inefficiencies in operational processes.
• Design, recommend, and implement scalable solutions that align with long-term business goals.
• Drive continuous improvements in lead handling, process efficiency and automation, and enhanced query resolution and customer experience within contact centre.

Lead Technology Evaluation and Vendor Selection

• Work with the solutions analyst with vendor evaluations and selections, ensuring that technology aligns with digital strategy.
• Collaborate with Softsure, IT, Data and business units to integrate automation tools effectively.
• Ensuring future-proof, scalable technology adoption by operational teams

Performance Monitoring and Continuous Optimisation:

• Develop and implement key performance tracking mechanisms for all workflow improvements.
• Continuously refine processes based on data-driven insights.

Data Flow and Automation

• Lead the identification and implementation of automation opportunities across operational departments.
• Collaborate with AI specialists to implement intelligent automation solutions.
• Monitor data flows, and identify inefficiencies, and optimisation opportunities.

Drive Process Reengineering and Cross-Functional Collaboration

• Continuously engage with stakeholders to identify pain points and implement solutions.
• Take the lead in workflow redesign to enhance operational efficiency.
• Ensure alignment between automation efforts and company-wide objectives.

Requirements:

• Min 2 years’ experience in process enhancement or automation role.
• Formal qualification in Industrial Engineering, Information Systems, Computer Science, Business Management or equivalent.
• Strong problem-solving capabilities.

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Key Responsibilities

• Provide Level 1 and basic Level 2 technical support to approximately 180 users across three regions.
• Manage and resolve incidents and service requests via the IT ticketing system, ensuring SLA compliance.
• Deploy, configure, and maintain hardware and software for end users.
• Monitor IT systems and escalate alerts or issues as needed.
• Support network, telephony, and remote access systems.
• Maintain IT asset inventory and lifecycle documentation.
• Assist with software deployment, patching, and compliance.
• Participate in IT projects and maintain accurate documentation.

Key Requirements

• Grade 12 / National Senior Certificate.
• Relevant IT certifications (e.g., CompTIA, MCITP); MCSE or equivalent is advantageous.
• Experience supporting end-user devices, peripherals, and software in enterprise environments.
• Familiarity with ticketing systems, endpoint management tools, and ITIL processes.
• Basic knowledge of server technologies (Active Directory, DNS, DHCP).
• Proficiency in Microsoft Office, Adobe Reader, and web browsers.
• Strong troubleshooting, communication, and time management skills.
• Ability to work independently and collaboratively in a remote team.
• High attention to detail and commitment to confidentiality and data security.