Job Vacancies at Standard Bank Group

Job Description

• We are seeking a dynamic and results-driven Activation Consultant to proactively welcome and onboard new clients through outbound telephonic engagement, drive account and digital service activation, and deepen client relationships through value-adding banking solutions while delivering exceptional, compliant client service.

Key Responsibilities:

• Conduct outbound calls to newly onboarded clients to activate accounts, cards and digital banking services, ensuring early engagement and seamless onboarding.
• Identify client needs through structured engagement and recommend appropriate banking solutions including rewards programmes and value-added services to achieve daily and weekly activation and sales targets.
• Resolve client enquiries, service requests and complaints accurately and professionally, ensuring all commitments are honoured within agreed timelines.
• Accurately capture and maintain client information while adhering to FAIS, governance, risk and quality assurance standards.
• Effectively manage allocated leads, optimise productivity against call schedules and service level agreements, and consistently deliver high-quality client interactions aligned to client value propositions.

Qualifications

• National Certificate in Banking or higher that is FAIS recognised.

Minimum Experience:

• 2–3 years’ experience in a banking contact centre or client activation environment, demonstrating:
• Proven outbound sales and service engagement within retail or personal banking
• Experience activating transactional accounts, cards and digital banking solutions
• Consistent achievement of defined sales and service targets
• Exposure to working within FAIS and regulated financial services environments
• Strong ability to manage client queries and complaints end to end
• Experience operating within structured productivity, quality and compliance frameworks
• Experience within Personal and Private Banking or a similar client coverage environment will be advantageous.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches and Providing Insights
• Articulating Information and Conveying Self-Confidence
• Challenging Ideas and Developing Expertise
• Checking Things and Upholding Standards
• Following Procedures and Managing Tasks
• Meeting Timescales and Producing Output

Technical Competencies:

• Client Servicing
• Client Value Propositions
• Compliance
• Telephone Caller Handling
• Verbal Communication

go to method of application »

Job Description

• To conduct in-depth analysis on information received from the Intelligence Operations function and other sources to convert into actionable intelligence and information products to enable effective decision making in the combating of finance related crime.

Qualifications

• Type of Qualification: Diploma
• Field of Study: Information Studies
• Type of Qualification: Diploma
• Field of Study: Risk Management

Experience Required
Group Anti Financial Crime

• Compliance
• 1-2 years
• Experience in various Fraud environments such as Transactional Fraud, Application Fraud, On-line Fraud, Loss Control etc.
• 5-7 years
• The role requires significant experience in analysing highly sensitive information and turning it into actionable intelligence products that can be effectively used by investigators, prosecutors and other law enforcement agencies in combating of finance related crime.
• 5-7 years
• The role requires sufficient experience and understanding the banks products and operations, including branch and card operations as well as the VAF and Home Loans environment.

Additional Information

Behavioural Competencies:

• Articulating Information
• Developing Expertise
• Embracing Change
• Establishing Rapport
• Examining Information
• Generating Ideas
• Interacting with People
• Interpreting Data
• Meeting Timescales
• Producing Output
• Providing Insights
• Upholding Standards

Technical Competencies:

• Analysing and Interpreting Information
• Data Analysis
• Data Compliance
• Data Integrity
• Data Management (Administration)
• Information Management

go to method of application »

Job Description

• To support the Account Executives / Account Managers in servicing a portfolio of Business, Corporate and Commercial clients.To add value by offering attention to detail and broking skills.
• Ensuring that the legislative and regulatory requirements of the broking processes are followed including adherence to all SBIB Policies and Procedures, Technical Broker Manual etc 

Qualifications

• Type of Qualification: Diploma
• Field of Study: Business Commerce
• Type of Qualification: Diploma
• Field of Study: Finance and Accounting

Experience Required

Broking

• Quoting
• New Business
• Amendments
• Cancellations
• Compliance i.t.o legislation / regulations and all required documents
• Obtaining terms
• Renewals on Corporate and Commercial Accounts

Queries / Client Service

• Confirmation of cover
• First level complaints

Policy File Management

• Physical files
• Permanent electronic records
• Renewal & Retention
• Administration
• Claims
• Where necessary to accompany the Account Executive on client visits

When requested, to prepare renewal presentations, reports and other related tasks

Knowledge:

• Have a solid technical knowledge of Commercial Short Term Insurance
• Have knowledge and understanding of the applicable provisions of the general code of conduct of authorized financial services providers and representatives (FSB Board Notice 80)
• Have a basic understanding of the financial intelligence centre act (FICA), Act 38 of 2001, and the money laundering g provisions of the Prevention of Organized Crime Act

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Documenting Facts
• Examining Information
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Team Working
• Understanding People
• Upholding Standards
• Valuing Individuals

Technical Competencies:

• Banking Process & Procedures
• Client Knowledge
• Client Servicing
• Customer Reception and Channelling
• Customer Understanding ( Consumer Banking)

go to method of application »

Job Description

• We’re looking for talented individuals to join our Risk Management division as Graduate Trainees.
• The aim of our 18-month graduate programme is to equip you with skills and experiences deemed necessary to set you up for becoming a skilled Risk Practitioner, with guidance and support from Senior Executives & Managers who run the Risk Management portfolios.
• Through a series of rotations, you will learn how risk is managed in the bank and gain extensive experience in a wide range of analytical areas within the Personal & Private Banking (PPB) Risk business unit. These areas include Decision Science, Credit Solution Engineering and Lending portfolios (i.e., Credit Card, Home Finance, Car Finance and Personal Loans), Fraud Risk Management and Non-financial risk.
• You will be recruited as a permanent employee from the start of the program and placed into a team of choice, after rotations conclude

During this 18-month programme you can look forward to:

• Learning about the Credit Lifecycle
• Participating in value adding projects
• Ad hoc reporting, insights and analytics to inform business decisions
• Collaborating with various teams
• Learning/improving coding skills
• Driving modernisation of digital credit solutions/strategies in Africa Regions
• Contributing to fraud insights and analytics
• Scorecard, capital, impairments and/or machine learning model monitoring and/or development
• Building credit strategies
• Using data science tools to automate risk assurance processes

Qualifications

• Masters or Honours
• BSc/BCom/ BDatSci
• Statistics
• Data Science
• Pure Mathematics
• Computational and Applied Mathematics
• Informatics/ Information Systems
• Computer Science
• Econometrics
• Behavioural Economics (with an interest in applied banking analytics, credit decisioning or fraud behaviour)
• Actuarial Science (with an interest in banking credit risk, risk analytics, or financial risk management)
• This programme is designed for graduates who want to specialise in banking risk analytics and apply quantitative skills to credit decisioning, fraud risk, capital and impairment models within a banking environment.
• Applicants whose primary career interest lies in insurance actuarial work, product pricing or investment banking may find other programmes better aligned to those pathways.
• Honours to be completed by 31 December 2026.

Additional Information

Minimum requirements:

• Must be a South African citizen.
• Should you have work experience, it should not exceed 18 months 
• Matric certificate to be submitted with application.
• ID copy to be submitted with application.
• Full academic transcripts to be submitted with application for undergraduate and postgraduate studies.