Business Process Engineer at Capitec Bank

• As part of an exciting partnership with the Department of Home Affairs (DHA), we’re reimagining how millions of South Africans access essential services. To make this a reality, we’re looking for a Business Process Engineer who can help take ideas and turn them into real, working solutions across our ecosystem.

What will you do?

• Translate high-level product initiatives into practical, end-to-end solutions
• Design and optimise business processes across multiple touchpoints (digital, branch, operations)
• Work closely with Product, Tech, Data, and Operations teams to bring solutions to life
• Drive integration of new capabilities into existing systems and workflows
• Analyse and track business impact (e.g. adoption, performance, operational impact)
• Ensure requirements are clearly structured and actionable for delivery teams
• Support the rollout of new services and continuously improve how they operate

What we are looking for

• 4–7 years’ experience in Business Process Engineering / Process Improvement / Continuous Improvement
• Proven experience working in digital, product, or system-driven environments
• Strong solutioning mindset (you think beyond requirements)
• Experience in implementing solutions — not just documenting them
• Ability to work across multiple teams and systems
• Comfortable operating between business and technical environments
• Strong stakeholder engagement and communication skills

Minimum Qualifications

• Bachelor’s degree in relevant engineering qualification, i.e. Industrial Engineering, Chemical Engineering

Ideal Qualifications

• Honours degree in relevant engineering qualification, i.e. Industrial Engineering, Chemical Engineering

Certifications in:

• Business Process Management (BPM)
• Lean / Six Sigma
• Agile / Product environments