Business Process Engineer at FNB South Africa

Job Description

• To design, develop and enhance processes within the business to ensure resource and operational alignment with business strategies to ensure business value through the optimal integration of policies, processes, people, and technology by proactively analysing, researching, designing, and implementing efficient and effective business process solutions to achieve our business objectives.
• Provide input into the budget and manage and report on budget usage that reflects delivery of planned work within agreed parameters.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.
• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy Develop and implement an area operational plan in achievement of Business objectives.
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business. Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findigns and changes.
• Develops an understanding of risks and risk management approaches.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Educates others and makes suggestions for improvements.
• Networks and participates in specialist risk forums where required.
• Apply project planning and process engineering methodologies and techniques to plan, elicit, define, and analyse processes to understand process efficiency and effectiveness (quality, cost, risk, innovation, customer experience, end-to-end depth and breadth of impact).
• Analyse, document, operationally improve, signoff and publish baseline processes and standard operating procedures (Current State).
• Apply process engineering and improvement methodologies and techniques that focuses on the design or redesign of current processes to improve efficiency and effectiveness, (quality, cost, risk, innovation, customer experience, end-to-end depth and breadth of impact) in an appropriate manner.
• Investigate, analyse, and develop opportunities into comprehensive business cases with a strong emphasis on efficiency gains, cost savings, improved quality and / or customer experience.
• Develop presentations and present business cases to business stakeholders in order to formalise business cases into a prioritised project / initiative.
• Optimise processes to execute business case benefits.
• Apply business analysis methodologies and techniques to document, validate and manage requirements and ensure the potential solution will efficiently and effectively fulfil the requirements of the stakeholders.
• Translate tactical practice plans in defining, delivering and continuously improving appropriate processes, solutions, services and systems for the practice.
• Align services and solutions to meet business strategic, skills development and related talent enablement requirements.
• Measure process changes to ensure unit cost calculations and turnaround times are accurate, to continuously identify opportunities to improve the process and ensure quality of delivery are obtained.
• Identify key metrics for measurement after implementation.
• Process design development and enhancements within the business to ensure resource and operational alignment with business strategies and optimise processes to execute business case benefits.
• Monitor client service reports and align processes to maximise client satisfaction and cost effectiveness.
• Monitor and evaluate plans, focusing on results and measuring attainment of outcomes.
• Develop new insights into situations and apply innovative solutions to enable organisational improvements.
• Translate business strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Design and develop Business Process solutions in line with business requirements and service ad-hoc requests for information from clients within the required timeframe and specification.
• Provide handover to the relevant execution team responsible for delivering on approved initiative / project.
• Provide input into and to participate where applicable in the solution and technical development, testing, training, change management and communication work streams.
• Perform Root Cause Analysis where process breakdowns are experienced and develop countermeasures.
• Extract data from various sources and convert it into meaningful information that can enhance the effectiveness of business decisions.
• Analyse derived information to create value added knowledge of FirstRand's products, channels, service levels, trends, or customers.
• Identify key metrics for measurement after implementation and report on the results.
• Manage existing reports / dashboards through the ongoing production of business process outputs to ensure consistent information supply in the required format / frequency
• Participate in planned activities that are appropriate for own development
• Display and encourage an appreciation of teamwork and inclusivity
• Develop, encourage and nurture collaborative relationships across area of specialisation

Education and Experience

• Grade 12 (Matric)
• Tertiary Qualification in Computer /Engineering/ Information Technology (Degree and a Postgrad)
• 5 + Years of Experience in the field (Insurance)
• Financial Background Experience will be an Advantage

End Date: August 29, 2025