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  • Posted: Jan 17, 2026
    Deadline: Jan 23, 2026
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  • MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Through ou...
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    Specialist - Customer Success Engineer.Chenosis

    Responsibilities

    • Lead onboarding sessions, product walkthroughs, and API integration support tailored to each customer’s needs.
    • Conduct periodic business reviews and health checks to ensure customers are on track to meet their goals.
    • Build and deliver usage reports, insights, and recommendations that demonstrate business impact.
    • Collaborate with technical teams to support API implementation, resolve technical queries, and improve time-to-value.
    • Create and maintain customer success documentation, playbooks, and support materials.
    • Develop strategies to increase customer engagement and API consumption, identify opportunities for scaled Customer Value by delivering incremental Chenosis Platform capabilities
    • Handle escalations with empathy and urgency, ensuring timely resolution and customer satisfaction.
    • Act as a voice of the customer within Chenosis, sharing learnings with product and marketing teams.

    Qualifications

    Education:

    • 3 year Bachelor’s degree in Business Administration, Communications, Computer Science, or a related field.
    • Certification in Customer Success (e.g., Success HACKER, Success Coaching CCSM) is a plus.
    • Postgraduate advantageous

    Experience:

    • 3–5 years of experience in Customer Success, Account Management, or Client Services, preferably in a B2B, SaaS, or API-driven environment.
    • A passion for Customer Value – a commitment to delivering tangible value to others
    • A track record of managing customer relationships, driving product adoption, and increasing retention.
    • Strong analytical skills and the ability to interpret API usage data and customer behaviour.
    • Excellent communication and interpersonal skills and capable of building trust with both technical and non-technical stakeholders.
    • Comfortable managing a customer portfolio with varying levels of complexity and scale.
    • Experience working with CRM and customer success platforms (e.g., HubSpot, Salesforce, Gainsight).
    • Ability to manage competing priorities, multitask, and work effectively under pressure.
    • Ability to travel as needed.
    • Knowledge of customer success methodologies and lifecycle frameworks (e.g., Success Plans, QBRs).
    • Experience with enterprise-level customer accounts and complex API integrations.
    • Ability to thrive in a fast-paced, agile startup environment.

    Competencies:

    • Culturally agile – Ability to work across multiple African regions with sensitivity to language, business customs, and market maturity.
    • Self-starter – Comfortable working independently in a fast-paced, remote-friendly SaaS environment.
    • Strong communicator – Able to align diverse stakeholders and translate complex ideas into clear business value.
    • Customer-centric mindset – Always thinking in terms of buyer needs, behaviors, and pain points.
    • Collaborative team player – Enjoys cross-functional teamwork and shared ownership of goals.
    • Adaptable & agile – Thrives on feedback, iteration, and change in a scale-up environment.

    Posting Date 01/16/2026, 09:01 AM

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to MTN on ehle.fa.em2.oraclecloud.com to apply

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