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  • Posted: Jan 17, 2026
    Deadline: Jan 23, 2026
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  • MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Through ou...
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    Analyst - SEA Product.Chenosis

    Responsibilities

    Key Responsibilities:

    • Opportunity Identification & Innovation: Proactively discover and shape product opportunities in collaboration with clients, partners, and internal stakeholders. Bring innovative thinking and a continuous improvement mindset to how we build and scale.
    • Data-Led Problem Solving: Understand customer challenges and connect them to internal capabilities. Help design smart product layers or solutions - whether insights, anonymized views, or abstracted APIs that add value.
    • Product Requirements & Ownership: Translate business needs into clear product requirement documents (PRDs), user stories, and functional specifications. Act as the product owner within an agile scrum team, managing backlogs and participating in testing.
    • Cross-Functional Collaboration: Work closely with technology, sales, marketing, and compliance teams to bring products from concept to launch.
    • Go-to-Market Support: Provide inputs to marketing teams for the creation of customer-facing product collateral.
    • Market Research & Pricing: Conduct competitive research, market sizing, and pricing analysis to guide product design and positioning.
    • Agile Execution: Operate confidently within agile environments where priorities evolve and speed matters.

    Qualifications

    Education:

    • 3 year Bachelor’s degree in Business Administration, , Computer Science, Engineering or a related field.
    • Postgraduate advantageous

    Experience:

    • 3+ years of experience in product analysis, product management, business analysis, or a related role.
    • Strong understanding of how data can be transformed into insights or structured products, without necessarily being a data scientist.
    • Demonstrated ability to write high-quality PRDs and collaborate in agile product delivery teams.
    • Experience conducting market research and price analysis.
    • Excellent interpersonal, communication, and stakeholder engagement skills.
    • Track record of working across technology and commercial teams.
    • Travel: Travel across African markets will be required to work with clients and regional teams on the ground

    Competencies:

    • A builder’s mindset with the ability to think from first principles and deliver solutions that make commercial sense. Innovation as a default approach - not just when asked.
    • A strong commercial orientation - you understand how to turn product features into revenue or measurable impact.
    • Innovation as a default approach - not just when asked.
    • Ability to take ambiguous or open-ended client problems and translate them into actionable product solutions.
    • An eye for detail, balanced by a focus on what matters most for users and for the bottom line.
    • A genuine interest in emerging markets and creating inclusive, scalable solutions.

    Apply Before 01/23/2026, 01:00 AM

    go to method of application »

    Specialist - Customer Success Engineer.Chenosis

    Responsibilities

    • Lead onboarding sessions, product walkthroughs, and API integration support tailored to each customer’s needs.
    • Conduct periodic business reviews and health checks to ensure customers are on track to meet their goals.
    • Build and deliver usage reports, insights, and recommendations that demonstrate business impact.
    • Collaborate with technical teams to support API implementation, resolve technical queries, and improve time-to-value.
    • Create and maintain customer success documentation, playbooks, and support materials.
    • Develop strategies to increase customer engagement and API consumption, identify opportunities for scaled Customer Value by delivering incremental Chenosis Platform capabilities
    • Handle escalations with empathy and urgency, ensuring timely resolution and customer satisfaction.
    • Act as a voice of the customer within Chenosis, sharing learnings with product and marketing teams.

    Qualifications

    Education:

    • 3 year Bachelor’s degree in Business Administration, Communications, Computer Science, or a related field.
    • Certification in Customer Success (e.g., Success HACKER, Success Coaching CCSM) is a plus.
    • Postgraduate advantageous

    Experience:

    • 3–5 years of experience in Customer Success, Account Management, or Client Services, preferably in a B2B, SaaS, or API-driven environment.
    • A passion for Customer Value – a commitment to delivering tangible value to others
    • A track record of managing customer relationships, driving product adoption, and increasing retention.
    • Strong analytical skills and the ability to interpret API usage data and customer behaviour.
    • Excellent communication and interpersonal skills and capable of building trust with both technical and non-technical stakeholders.
    • Comfortable managing a customer portfolio with varying levels of complexity and scale.
    • Experience working with CRM and customer success platforms (e.g., HubSpot, Salesforce, Gainsight).
    • Ability to manage competing priorities, multitask, and work effectively under pressure.
    • Ability to travel as needed.
    • Knowledge of customer success methodologies and lifecycle frameworks (e.g., Success Plans, QBRs).
    • Experience with enterprise-level customer accounts and complex API integrations.
    • Ability to thrive in a fast-paced, agile startup environment.

    Competencies:

    • Culturally agile – Ability to work across multiple African regions with sensitivity to language, business customs, and market maturity.
    • Self-starter – Comfortable working independently in a fast-paced, remote-friendly SaaS environment.
    • Strong communicator – Able to align diverse stakeholders and translate complex ideas into clear business value.
    • Customer-centric mindset – Always thinking in terms of buyer needs, behaviors, and pain points.
    • Collaborative team player – Enjoys cross-functional teamwork and shared ownership of goals.
    • Adaptable & agile – Thrives on feedback, iteration, and change in a scale-up environment.

    Posting Date 01/16/2026, 09:01 AM

    Method of Application

    Use the link(s) below to apply on company website.

     

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