Jobs at MTN

Responsibilities

Key Responsibilities:

• Opportunity Identification & Innovation: Proactively discover and shape product opportunities in collaboration with clients, partners, and internal stakeholders. Bring innovative thinking and a continuous improvement mindset to how we build and scale.
• Data-Led Problem Solving: Understand customer challenges and connect them to internal capabilities. Help design smart product layers or solutions - whether insights, anonymized views, or abstracted APIs that add value.
• Product Requirements & Ownership: Translate business needs into clear product requirement documents (PRDs), user stories, and functional specifications. Act as the product owner within an agile scrum team, managing backlogs and participating in testing.
• Cross-Functional Collaboration: Work closely with technology, sales, marketing, and compliance teams to bring products from concept to launch.
• Go-to-Market Support: Provide inputs to marketing teams for the creation of customer-facing product collateral.
• Market Research & Pricing: Conduct competitive research, market sizing, and pricing analysis to guide product design and positioning.
• Agile Execution: Operate confidently within agile environments where priorities evolve and speed matters.

Qualifications

Education:

• 3 year Bachelor’s degree in Business Administration, , Computer Science, Engineering or a related field.
• Postgraduate advantageous

Experience:

• 3+ years of experience in product analysis, product management, business analysis, or a related role.
• Strong understanding of how data can be transformed into insights or structured products, without necessarily being a data scientist.
• Demonstrated ability to write high-quality PRDs and collaborate in agile product delivery teams.
• Experience conducting market research and price analysis.
• Excellent interpersonal, communication, and stakeholder engagement skills.
• Track record of working across technology and commercial teams.
• Travel: Travel across African markets will be required to work with clients and regional teams on the ground

Competencies:

• A builder’s mindset with the ability to think from first principles and deliver solutions that make commercial sense. Innovation as a default approach - not just when asked.
• A strong commercial orientation - you understand how to turn product features into revenue or measurable impact.
• Innovation as a default approach - not just when asked.
• Ability to take ambiguous or open-ended client problems and translate them into actionable product solutions.
• An eye for detail, balanced by a focus on what matters most for users and for the bottom line.
• A genuine interest in emerging markets and creating inclusive, scalable solutions.

Apply Before 01/23/2026, 01:00 AM

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Responsibilities

• Lead onboarding sessions, product walkthroughs, and API integration support tailored to each customer’s needs.
• Conduct periodic business reviews and health checks to ensure customers are on track to meet their goals.
• Build and deliver usage reports, insights, and recommendations that demonstrate business impact.
• Collaborate with technical teams to support API implementation, resolve technical queries, and improve time-to-value.
• Create and maintain customer success documentation, playbooks, and support materials.
• Develop strategies to increase customer engagement and API consumption, identify opportunities for scaled Customer Value by delivering incremental Chenosis Platform capabilities
• Handle escalations with empathy and urgency, ensuring timely resolution and customer satisfaction.
• Act as a voice of the customer within Chenosis, sharing learnings with product and marketing teams.

Qualifications

Education:

• 3 year Bachelor’s degree in Business Administration, Communications, Computer Science, or a related field.
• Certification in Customer Success (e.g., Success HACKER, Success Coaching CCSM) is a plus.
• Postgraduate advantageous

Experience:

• 3–5 years of experience in Customer Success, Account Management, or Client Services, preferably in a B2B, SaaS, or API-driven environment.
• A passion for Customer Value – a commitment to delivering tangible value to others
• A track record of managing customer relationships, driving product adoption, and increasing retention.
• Strong analytical skills and the ability to interpret API usage data and customer behaviour.
• Excellent communication and interpersonal skills and capable of building trust with both technical and non-technical stakeholders.
• Comfortable managing a customer portfolio with varying levels of complexity and scale.
• Experience working with CRM and customer success platforms (e.g., HubSpot, Salesforce, Gainsight).
• Ability to manage competing priorities, multitask, and work effectively under pressure.
• Ability to travel as needed.
• Knowledge of customer success methodologies and lifecycle frameworks (e.g., Success Plans, QBRs).
• Experience with enterprise-level customer accounts and complex API integrations.
• Ability to thrive in a fast-paced, agile startup environment.

Competencies:

• Culturally agile – Ability to work across multiple African regions with sensitivity to language, business customs, and market maturity.
• Self-starter – Comfortable working independently in a fast-paced, remote-friendly SaaS environment.
• Strong communicator – Able to align diverse stakeholders and translate complex ideas into clear business value.
• Customer-centric mindset – Always thinking in terms of buyer needs, behaviors, and pain points.
• Collaborative team player – Enjoys cross-functional teamwork and shared ownership of goals.
• Adaptable & agile – Thrives on feedback, iteration, and change in a scale-up environment.

Posting Date 01/16/2026, 09:01 AM