Assistant Director: Information Management (System Manager: Clinical Systems) at Western Cape Department of Health and Wellness

REQUIREMENTS :

• Minimum educational qualification: An appropriate 3-year National Diploma or Degree.
• Experience: Appropriate experience in health facility administrative and clinical processes. Appropriate experience in primary health care facility systems. Appropriate experience in training and supporting system users on clinical applications.
• Inherent requirement of the job: Valid driver’s license. Willingness to travel to WCDHW health institutions. Willingness to work overtime.
• Competencies (knowledge/skills): Extensive knowledge and experience in clinical health systems. Good communication and interpersonal skills. Proven ability to work in a team environment. Ability to provide user training and support. Accurate data capturing skills. Computer literacy, including MS Office and MS Project. Knowledge of all health information systems and modules within the Western Cape Department of Health and Wellness. Understanding of business process re-engineering. Understanding of system maintenance and enhancement process flows. Understanding and development of quality control processes. 

DUTIES :

• Manage and control the clinical systems and modules across all hospitals and clinics in the Western Cape. Oversee the maintenance of systems, documentation, access control, and print management. Maintenance and Support of the Electronic Health Record. Manage and ensure updates for annual or ad hoc regulatory changes. Liaise with HIS management, hospital management, IT and other stakeholders on clinical system matters. Provide end-user support and resolve system problems for clinical systems. Update and maintain user manuals and clinical system procedures. Oversee system changes and manage test processes with formal outcome reporting. Develop system release notices for system changes and ensure user awareness.
• Oversee training needs and training for users and core trainers. -Assist with data quality assurance. Manage compliance with system release logs and exception reports. Drive business process re-engineering in clinical system-related areas across hospitals. Support development and administration of new clinical system modules. Manage System Controllers. Collaborate with the Finance and clinical documentation teams to ensure compliance of clinical systems with hospital fees and patient administration policies and manage new enhancement requests through to deployment where accepted. Provide ad hoc support to the Deputy Director: eHealth Systems.