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Yoyo is the world’s fastest growing mobile wallet. We have developed a unique platform that powers seamless payment and loyalty experiences for developers, retailers and financial institutions across the world. We are a fun FinTech “start-up” that believes in empowering skilled and passionate individuals to be their best selves.
Job Description
Yoyo is looking for a passionate and skilled individual to join our Business Readiness team, located in Cape Town. Business Readiness is a crucial function within Yoyo which enables new clients, applications and payment partners to transact within the solutions which we offer.
The position reports directly to the Business Readiness Manager and entails administrative and client engagement functions within the Business Readiness process.
The Business Readiness Agent role requires diligence and attention to detail and is responsible for the accurate capture and maintenance of all relevant detail for partners and stores within the wiGroup system. Pro-active client engagement is required to secure relevant documentation when necessary and remarkable client service is expected. The team operates in a dynamic and fast paced industry and often works on a demanding timeline.
Minimum Requirements:
Experience gained in a support role as a Customer Support Agent/ Support Administrator
Strong proficiency in Excel and Google Docs
Strong customer service skills
Meticulous with administration tasks
Proactive and able to take initiative
Strong problem solving skills and attention to detail
Tech savvy and good understanding of IT systems
Excellent writing skills
Qualifications
Matric Qualification
Diploma/ Degree advantageous
Additional Information
Company Values:
Be extremely customer centric: In everything we do, serve and delight our customers, using data to continuously improve.
Be a passionate team player: Spiral up, be positive, bring momentum, and energy to those around you, leave ego at the door and be teachable.
Be an owner: Be accountable and take responsibility. Find solutions, learn from your mistakes and own tasks to completion.
Be world-class at speed: Delivering world leading solutions that delight our clients and customers.
Be curious and creative: Constantly innovating, exploring, learning, stretching ourselves, pushing the boundaries and thinking out of the box.
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