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  • Posted: Aug 11, 2021
    Deadline: Not specified
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  • Yoyo is the world’s fastest growing mobile wallet. We have developed a unique platform that powers seamless payment and loyalty experiences for developers, retailers and financial institutions across the world. We are a fun FinTech “start-up” that believes in empowering skilled and passionate individuals to be their best selves.
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    Business Readiness Agent

    Job Description

    Yoyo is looking for a passionate and skilled individual to join our Business Readiness team, located in Cape Town. Business Readiness is a crucial function within Yoyo which enables new clients, applications and payment partners to transact within the solutions which we offer.

    The position reports directly to the Business Readiness Manager and entails administrative and client engagement functions within the Business Readiness process.

    The Business Readiness Agent role requires diligence and attention to detail and is responsible for the accurate capture and maintenance of all relevant detail for partners and stores within the wiGroup system. Pro-active client engagement is required to secure relevant documentation when necessary and remarkable client service is expected. The team operates in a dynamic and fast paced industry and often works on a demanding timeline.

    Minimum Requirements:

    • Experience gained in a support role as a Customer Support Agent/ Support Administrator

    • Strong proficiency in Excel and Google Docs

    • Strong customer service skills

    • Meticulous with administration tasks

    • Proactive and able to take initiative

    • Strong problem solving skills and attention to detail

    • Tech savvy and good understanding of IT systems

    • Excellent writing skills 

    Qualifications

    • Matric Qualification

    • Diploma/ Degree advantageous

    Additional Information

    Company Values:

    • Be extremely customer centric: In everything we do, serve and delight our customers, using data to continuously improve.

    • Be a passionate team player: Spiral up, be positive, bring momentum, and energy to those around you, leave ego at the door and be teachable.

    • Be an owner: Be accountable and take responsibility. Find solutions, learn from your mistakes and own tasks to completion.

    • Be world-class at speed: Delivering world leading solutions that delight our clients and customers.

    • Be curious and creative: Constantly innovating, exploring, learning, stretching ourselves, pushing the boundaries and thinking out of the box.

    Method of Application

    Interested and qualified? Go to Yoyo on jobs.smartrecruiters.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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