Business Solutions Tower Lead at PricewaterhouseCoopers (PwC)

Qualifications /Certifications required:

• Bcom in Business, Engineering or a related field; MBA or other relevant graduate degree is a plus.

Experience required:

• Minimum 10 yrs experience of building, maturing and running offshore / remote delivery centre that provides both transformational (build) and support services (run)
• Demonstrable experience of taking operational responsibility for an internal services function in the context of the adding value to the business
• Demonstrable experience of taking full commercial (P&L) and operational responsibility for a business unit in the context of the overall centre.
• Demonstrable experience of driving a programme of continuous improvement within the capability tower to increase the quality and efficiency of the service provided to the territories
• Strong, broad experience across Salesforce and Technology platforms
• As required, able to work with in-territory and other PwC office teams to co- create service offerings / solutions that utilise SATIC staff

Responsibilities of role:

• As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.
• Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.
• Spot opportunities to create value propositions.
• Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.
• Open up new markets across the EMEA and Global network.
• Promote and encourage others to value differences when working in diverse teams.
• Influence and facilitate the creation of long-term relationships which add value to the firm.
• Uphold the firm's code of ethics and business conduct
• Build and manage a team of professionals to support the delivery of internal services and solutions across traditional organisational functions
• Use your network and market presence to attract and recruit high quality professionals to work within SATIC
• Oversee the execution of a tailored development programme to ensure team members develop, maintain and grow their skill sets in line with the demands of the business, including professional certifications and external qualifications.
• Develop close relationships with the territory stakeholders to ensure alignment between demand and supply, maintain quality and drive excellent service delivery.