Learning & Development Facilitator at Huntswood

Job Description
We are lookiJob Description

• We have a fantastic opportunity for a passionate Learning & Development Facilitator to  deliver transformative learning experiences that inspire growth, build capability, and drive performance across Huntswood.
• In this role, you'll bring energy, creativity, and expertise to every session, helping our people unlock their potential and thrive in a fast-paced, purpose-driven environment.

Responsibilities 

• Facilitate engaging and effective learning programs for Huntswood employees, focused on improving their knowledge, skills, and performance.
• Deliver a variety of training modules, including onboarding, systems training, soft skills, and compliance.
• Adapt training styles and methods to suit different learning needs and preferences of participants.
• Evaluate training effectiveness and provide post-training support to ensure continuous learning and application of skills.
• Collaborate with stakeholders and subject matter experts to customize training content as needed.
• Ensure that all training materials align with company values, business objectives and client specific requirements.
• Keep up to date with product knowledge and business changes to ensure training remains relevant.
• Provide ongoing coaching and mentoring to colleagues to support their development.
• Conduct training needs analysis and ensure identified gaps in understanding are rectified accordingly.
• Support with Grad bay groups when not in formal training and provide real time assistance to queries.

Minimum Requirments/Competencies - Please read through carefully 

• A minimum of 3 years proven experience as a facilitator / trainer in the UK and USA Financial services. 
• Previous experiences in customer services is an advantage.
• Ability to deliver high-quality training sessions both in person and virtually.
• Strong interpersonal skills with the ability to engage and motivate diverse teams.
• Excellent communication and presentation skills.
• Familiarity with adult learning principles and various training methodologies.
• Good organizational and time-management skills.
• Ability to adapt to a fast-paced, dynamic environment and stay updated with product and industry developments.
• Strong understanding of MS Office suite of applications including MS Teams or other virtual platforms as required where a substantial part of training occurs for training and upskilling groups continuously.

Key Performance areas

• Onboarding & Training Delivery
• Training Needs Analysis
• Learning Program Design & Development
• Assessment & Evaluation
• Stakeholder Engagement
• Learning Management System (LMS) Administration
• Continuous Improvement & Innovation
• Compliance & Record-Keeping
• Reporting