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  • Posted: Jan 6, 2026
    Deadline: Not specified
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  • We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience – bringing together the pe...
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    Learning & Development Facilitator

    Job Description
    We are lookiJob Description

    • We have a fantastic opportunity for a passionate Learning & Development Facilitator to  deliver transformative learning experiences that inspire growth, build capability, and drive performance across Huntswood.
    • In this role, you'll bring energy, creativity, and expertise to every session, helping our people unlock their potential and thrive in a fast-paced, purpose-driven environment.

    Responsibilities 

    • Facilitate engaging and effective learning programs for Huntswood employees, focused on improving their knowledge, skills, and performance.
    • Deliver a variety of training modules, including onboarding, systems training, soft skills, and compliance.
    • Adapt training styles and methods to suit different learning needs and preferences of participants.
    • Evaluate training effectiveness and provide post-training support to ensure continuous learning and application of skills.
    • Collaborate with stakeholders and subject matter experts to customize training content as needed.
    • Ensure that all training materials align with company values, business objectives and client specific requirements.
    • Keep up to date with product knowledge and business changes to ensure training remains relevant.
    • Provide ongoing coaching and mentoring to colleagues to support their development.
    • Conduct training needs analysis and ensure identified gaps in understanding are rectified accordingly.
    • Support with Grad bay groups when not in formal training and provide real time assistance to queries.

    Minimum Requirments/Competencies - Please read through carefully 

    • A minimum of 3 years proven experience as a facilitator / trainer in the UK and USA Financial services. 
    • Previous experiences in customer services is an advantage.
    • Ability to deliver high-quality training sessions both in person and virtually.
    • Strong interpersonal skills with the ability to engage and motivate diverse teams.
    • Excellent communication and presentation skills.
    • Familiarity with adult learning principles and various training methodologies.
    • Good organizational and time-management skills.
    • Ability to adapt to a fast-paced, dynamic environment and stay updated with product and industry developments.
    • Strong understanding of MS Office suite of applications including MS Teams or other virtual platforms as required where a substantial part of training occurs for training and upskilling groups continuously.

    Key Performance areas

    • Onboarding & Training Delivery
    • Training Needs Analysis
    • Learning Program Design & Development
    • Assessment & Evaluation
    • Stakeholder Engagement
    • Learning Management System (LMS) Administration
    • Continuous Improvement & Innovation
    • Compliance & Record-Keeping
    • Reporting

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Huntswood on huntswood.simplify.hr to apply

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