Job Openings at First Distribution

Product/ Programs

• Understand and represent the full product stack
• Gain all relevant certifications over time
• Brand Administration
• Contribute to Quartey Business Reviews with Vendor
• Vendor Relationship Management
• Training – Internal + Partners
• Vendor Compliance
• Vendor Strategy
• Understand vendor programs in detail.
• Drive growth in run rate business

Marketing

• Work with IBM Brand Manager and IBM SW PM on Marketing plan and execution.
• Quarterly Marketing Plan
• Drive Vendor Strategy
• Weekly/Monthly Mailers/Incentives etc.
• Lead Management and Follow-up
• Drive FD/Brand Marketing Strategy

Sales

• Align with vendor and brand sales strategy.
• Support all FD Africa sales teams to grow their contribution to IBM MIBB Africa.
• Design and execute sales plays. (Eg. Storage / Edge / Attach Alliances)
• Drive Alliance partnerships.
• Analyse and grow IBM MIBB business in all Central Africa regions (Angola, Botswana, Cape Verde, DR Congo, Malawi, Mozambique,
  Madagascar, Mauritius, Seychelles, Sao Tome, Zambia, Zimbabwe)
• Internal brand champion.
• Increase customer breadth

Internal training associated with competencies:

• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements:

• Grade 12
• 3 – 5 years IBM Product Management experience or any data storage products within the ICT Distribution Industry.
• Technical background in IBM SW, data storage or IBM Power Systems would be beneficial.
• Previous dealings with Central Africa Business partners or end users would be beneficial.

Additional Skills:

• Self-Motivated individual
• Works well in and with different teams.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure.

Ability to meet Job Requirements:

• Fluent in English.
• Own reliable transport.

Office Requirements:

• Work-from-office environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office and to customers.

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MAIN PURPOSE OF POSITION:

• Achieving sales targets set for the territory and customer set assigned to the Business Development manager.  Effectively execute business activities to support sales and incremental revenue in support of the Huawei brand.

Huawei Business Development manager Job Duties and Responsibilities.

Sales & Account Management

• Identify and build relationships with all stakeholders in your assigned customers.
• Build a trusted advisor relationship with customers. Be the go-to person for all things Huawei EBG for your customers.
• Execution and ownership of business plans with partners.
• Drive sales activities in accordance with the business plans.
• Generate and maintain reports on current forecasts and pipelines.
• Recruit new business partners in your territory if required to meet targets.
• Meet and exceed monthly, quarterly, and yearly targets set by the business.
• Achieve alignment with vendor revenue targets.
• Maintain Accurate CRM records for all opportunities being managed.
• Manage the entire sales cycle from the time of quoting until the deal is fully paid.

Marketing Plan

• Forecast of marketing plan/activity for business partners.
• Plan and prepare specific demand generation activities per quarter based on increasing incremental business engagements.
• Partner events planning in conjunction with product and marketing specialists.

Enablement

• Attain required Vendor product sales certifications yourself.
• Conduct effective enablement with customers together with Brand and Product Managers.
• Provide updated and current information to partners on business processes, products and procedures.
• Conduct presentations to partners on vendor-specific products and features.
• Ensure that product and program updates are provided to partners.

Admin

• Maintain accurate sales pipeline data and notes on opportunities in the CRM system.
• Track your closed deals on dashboards to ensure accuracy.
• Ensure complete and accurate information is provided for orders and all criteria are met for a clean order.
• Be able to quote the products you sell yourself.

REQUIREMENTS:

Internal training associated with competencies:

• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements

• Grade 12.
• Diploma or Degree in Business Management.
• Diploma or Degree in IT will be advantageous.
• Min 3 years’ experience working in an IT sales environment selling datacentre, and networking ICT solutions.
• Sound knowledge of enterprise solutions in the IT distribution industry.
• Previous experience working in IT distribution or IT operations.

Skills and Abilities

• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure.
• Proven account management or other relevant experience
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Excellent time management skills

Ability to meet Job Requirements:

• Fluent in English
• Own reliable vehicle

Office Requirements:

• Work-from-office environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office and other business-related travel.

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MAIN PURPOSE OF POSITION:

• The Sales Manager is responsible for driving sales performance and achieving organizational objectives within the KZN and PE regions. This includes overseeing sales operations, managing key regional customer relationships, and streamlining sales processes.
• The role involves close collaboration with Brand Managers and Product Managers to ensure sales targets are met and business growth is maximized.

SALES MANAGER DUTIES AND RESPONSIBILITIES:

Strategic Leadership:

• Develop and implement strategic sales plans to achieve organizational sales targets and objectives.
• Provide vision and leadership to the sales team and brands, aligning their efforts with company goals and values.
• Collaborate with brand divisions to set goals and ensure alignment with overall company strategy

Team Management:

• Recruit, train, motivate, and manage a high-performing sales team, setting clear objectives and monitoring performance.
• Foster a culture of accountability, teamwork, and continuous improvement within the sales team.

Sales Operations

• Oversee day-to-day sales activities, ensuring efficiency and effectiveness in processes.
• Monitor market trends and competitor activities to adjust strategies accordingly and maintain a competitive edge.
• Manage and report on the effective implementation of the marketing strategy and collaborate with the marketing team to maintain market relevance and promote products and services to increase sales.
• Manage sales forecasting, planning, and budgeting processes.
• Build and nurture trust with brand managers, product managers, customers, and all other external parties

Business Development:

• Identify opportunities for business growth and expansion, formulating strategies to capture new markets and customer segments.
• Collaborate with other departments to develop new products, pricing strategies, and promotional activities to drive sales.

Performance Metrics:

• Define and track key performance indicators (KPIs) to evaluate sales team performance and the effectiveness of sales strategies.
• Provide regular performance reports to executive leadership, suggesting areas for improvement and growth.

REQUIREMENTS:

Internal training associated with competencies:

• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements:

• A bachelor’s degree in business administration, Sales, Marketing, or a related field would be advantageous.
• Matric
• An IT Diploma/Degree would be advantageous.
• 5 years of experience in sales management within the ICT distribution industry.
• Demonstrated success in developing and implementing effective sales strategies, ideally in the specific region of KZN and PE

Skills and Ablilities:

• Strong leadership skills with the ability to motivate and manage a high-performing sales team.
• Excellent communication, negotiation, and presentation skills.
• Proficient in utilizing CRM software and sales analytics tools.
• Ability to adapt to a dynamic and fast-paced work environment.

Ability to meet Job Requirements:

• Fluent in English.
• Own reliable transport.

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

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MAIN PURPOSE OF POSITION:

• The main purpose of the Senior Account Manager role is to act as a strategic partner and advocate, focusing on building strong relationships, driving business development, and enhancing the overall buyer experience across assigned accounts.

Senior Account Manager Job Duties and Responsibilities

Sales & Business Development

• Drive gross profit targets through reseller channels.
• Sell the company’s product and solutions portfolio within existing reseller accounts.
• Identify, recruit, and onboard new reseller partners.
• Demonstrate strong product knowledge and understanding of brand programs across the relevant portfolio.
• Conduct regular business review sessions with brand and internal stakeholders.
• Participate in bi-weekly sales reviews with the Line Manager.
• Participate in monthly performance reviews with the relevant General Manager or business leadership.
• Develop and execute targeted partner development plans.
• Lead sales strategy and planning sessions with reseller partners.
• Support onboarding processes within accounts, including operational, sales, and technical alignment.
• Build and maintain effective working relationships with internal teams and reseller partners.
• Execute aligned business plans in collaboration with the Line Manager and Brand Managers.
• Demonstrate consistent sales growth and pipeline development.
• Identify, qualify, and progress new opportunities to maintain required pipeline coverage.
• Maintain accurate opportunity tracking and reporting using the CRM system.
• Achieve agreed sales targets and proactively report deviations with supporting analysis.
• Ensure targeted profit margins and applicable brand incentives/rebates are achieved.
• Adhere to structured call planning and activity management.
• Submit weekly activity reports and meeting summaries to the Line Manager.
• Provide accurate sales reports and forecasts as required.

Reseller Account Management

• Collaborate with resellers and brand stakeholders on marketing initiatives and partner activities.
• Establish and maintain trusted advisor status across allocated reseller accounts.
• Ensure partners receive relevant communications, including newsletters, pricing updates, and promotional offers.
• Maintain accurate and up-to-date account records.
• Develop and execute strategic account plans for assigned partners.
• Maintain a comprehensive understanding of stakeholder structures, budgets, purchasing processes, and competitive landscapes within accounts.
• Facilitate and resolve partner queries, issues, and escalations in a timely and professional manner

Internal training associated with competencies:

• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements :

• Matric
• Mainstream Technology Distribution experience (i.e. selling to IT resellers)
• Customer Relationship Management (CRM) System Administration.
• 3 - 5 years of IT Account Management/Sales experience within the IT Distribution Industry.

Skills and Abilities:

• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure.

Ability to meet Job Requirements:

• Fluent in English
• Own reliable transport and a valid driver’s license

 Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

go to method of application »

MAIN PURPOSE OF THE POSITION:

• The Networking Technical Business Development Manager is responsible for driving strategic growth, market expansion, and vendor success within the Networking division.
• The role combines technical expertise with commercial strategy to identify and develop new business opportunities, strengthen vendor and partner relationships, and support internal sales teams in expanding the networking portfolio.
• By translating technical solutions into clear business value, the role ensures sustainable revenue growth, partner enablement, and increased market presence.

NETWORKING TECHNICAL BUSINESS DEVELOPMENT MANAGER DUTIES AND RESPONSIBILITIES:

Business Development & Strategy

• Develop and execute business development plans to grow revenue, market share, and profitability within the networking portfolio
• Identify new market opportunities, verticals, and channel partners
• Drive vendor strategy, go-to-market initiatives, and joint business plans
• Forecast pipeline, track performance, and deliver against agreed revenue targets

Technical Enablement & Pre-Sales Support

• Act as the technical and commercial subject-matter expert for networking solutions (e.g. switching, routing, wireless, cabling, etc)
• Support internal sales teams and partners with solutions, positioning, and technical validation
• Conduct product training, technical workshops, and partner enablement sessions for sales teams
• Assist with proof-of-concept engagements, demos, and solution presentations

Vendor & Partner Management

• Build and maintain strong relationships with key technology vendors
• Work closely with channel partners and sales teams to support solution selling and deal execution
• Ensure alignment between vendor objectives, partner needs, and distributor strategy

Sales & Channel Support

• Collaborate with account managers to drive deal qualification and closure
• Support complex or strategic opportunities requiring technical depth
• Assist with pricing strategy, solution bundling, and value-based selling
• Monitor the competitive landscape and provide insights to sales and marketing teams

Marketing & Market Intelligence

• Contribute to marketing campaigns, launches, and demand-generation initiatives
• Provide feedback on market trends, customer needs, and competitive activity
• Support the creation of technical and solution-focused marketing content

Key Performance Indicators (KPIs)

• Revenue and margin growth within the networking portfolio
• Vendor and partner engagement success
• Pipeline growth and deal conversion rates
• Partner enablement and technical readiness
• Market share growth and new opportunity development.

REQUIREMENTS:

Internal training associated with competencies:

• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements:

Relevant IT or engineering qualifications preferred

• Networking certifications (e.g., CCNA/CCNP, Aruba, Fortinet, Juniper) are advantageous
• 5+ years’ experience in networking, cabling, systems integration, or vendor environments
• Proven experience in business development, pre-sales, or technical sales roles
• Strong exposure to channel-based sales models and distributor ecosystems

Skills and Abilities:

• Solid understanding of enterprise networking technologies
• Familiarity with major networking vendors (e.g., Cisco, HPE Aruba, Juniper, Fortinet, Ruckus, etc.)
• Ability to design and articulate end-to-end networking solutions

Ability to meet Job Requirements

• Strong business acumen and revenue-driven mindset
• Excellent communication and presentation skills
• Ability to translate technical concepts into clear business value
• Strong relationship-building and stakeholder management skills
• Self-driven, organised, and comfortable working cross-functionally

OFFICE REQUIREMENTS:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

go to method of application »

MAIN PURPOSE OF POSITION:

• The role of an Internal Sales Support representative is to service the needs of a company's existing clients, respond to new sales inquiries and to support the activities of the external sales team by marketing our company’s brand in a way that is positive, honest, and professional.
• The work you do on the phone is directly linked to successful outcomes resulting from customer retention and word-of-mouth sales.

Internal Sales Support Job Duties and Responsibilities

Perform administration of reseller quotations

• Receive inbound customer sales inquiries and provide quotations, product/service information, support, and pricing details in response to inbound inquiries, promoting the features and benefits of the brand’s products/services.
• Process sales orders and arrange the dispatch and administration of products/services sold.
• Receive, manage, or escalate customer complaints related to the sale of the brand's products/services.
• Respond to Account Manager/Reseller within 2 hours of receiving a request for a quotation with the quote or relevant SLA.

Ensure that the relevant quote is done on the Customer Relationship Management system prior to releasing the quotation:

• CRM: - Load opportunity
• Do/Load Quote
• Check/Load Values (Cost and Selling price)
• Leave in Identified with default close date
• Add tracking notes; Sales will then be responsible from there.
• Comprehend and engage with any new systems introduced by the company, ensuring their effective utilization.
• Ensure that the knowledge of all promotions is updated and applied to quotes where relevant.
• Manage the quote and order process through to completion by liaising with the Vendor, Sales Specialists, Brand Teams, and Resellers where needed.
• Revision of quotes as required. Example: amendments to the bill of materials and amendments of the rate of exchange.
• Escalations to Vendor for pricing and discount queries, or where Vendor is outside of Service Level Agreements – in conjunction with Management.
• Maintain professional working relationships with Vendors, Sales Teams, Brand Teams, and Resellers
• Compilation and distribution of backlog reports every week or as needed.
• Perform any general administration duties in line with previous capabilities and competencies.
• Maintain brand directory with First Distribution quotes, vendor quotes, and information for easy reference.
• Maintain order books with all relevant information.
• Maintain brand folders and keep updated with all relevant information with regard to the brand.
• Provide quote support on all DC and NW and CS brands for internal FD staff.
• Provide sales support directly liaising with resellers for JHB and Africa.

Vendor product and process knowledge

• Gain relevant knowledge of products and processes by attending relevant training and vendor webinars.
• Attain and uphold skills and certifications pertinent to all brands you quote, as this is a prerequisite for employment, ensuring a thorough understanding of each brand.
• Ensure multiskilling by gaining knowledge from pre-sales and brand managers to be able to do entry-level configs.
• Maintain a high standard in the quality of the work delivered.

Vendor product and process knowledge

• Gain relevant knowledge of products and processes by attending relevant training and vendor webinars.
• Attain and uphold skills and certifications pertinent to all brands you quote, as this is a prerequisite for employment, ensuring a thorough understanding of each brand.
• Ensure multiskilling by gaining knowledge from pre-sales and brand managers to be able to do entry-level configs.
• Maintain a high standard in the quality of the work delivered.

Internal training associated with competencies:

• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience

Minimum Qualifications :

• Matric
• 2- 3 years of internal sales support experience within the ICT Distribution industry.

Skills and Abilities

• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure.
• Proven account management or other relevant experience
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Excellent time management skills.

Ability to meet Job Requirements:

• Fluent in English
• Own reliable transport and a valid driver’s license

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

go to method of application »

MAIN PURPOSE OF THE POSITION:

• The Zoom Product Manager is responsible for driving the overall success and growth of the Zoom portfolio. This role builds and maintains strong relationships with the vendor, channel partners, and internal teams, while identifying opportunities to expand brand presence and routes to market. 
• The Product Manager ensures vendor KPIs and revenue targets are met, while maintaining accountability for the full product lifecycle from positioning and enablement to profitability and market performance.

Zoom Product Manager Duties and Responsibilities:

Channel Development

• Expand and strengthen the partner ecosystem to increase market reach
• Improve partner engagement and performance through enablement initiatives and brand promotion
• Drive adoption and penetration beyond the Gauteng region
• Develop growth strategies for unmanaged or underperforming partners
• Support quoting processes to improve turnaround time and accuracy
• Provide pre-sales guidance and encourage product attachment opportunities

Product & Portfolio Management

• Manage product profitability through effective pricing, margin control, and stock efficiency
• Align product planning with vendor growth expectations
• Drive diversification between value-based and volume product offerings
• Monitor product lifecycles to ensure proactive pricing and exit strategies
• Maintain optimal stock levels in line with lifecycle and rotation policies
• Prevent end-of-life stock accumulation through forecasting and exit planning
• Ensure accurate product data, pricing structures, and costing within internal systems
• Coordinate timely communication regarding product updates or specification changes
• Collaborate with internal teams to resolve operational or process issues
• Participate in weekly sales meetings to address challenges and performance tracking

Vendor Management

• Build and maintain strong relationships with vendor sales, marketing, and technical stakeholders
• Manage sell-through reporting and performance tracking
• Execute vendor strategies, policies, and rebate programs
• Conduct quarterly business reviews (QBRs) and executive feedback sessions
• Deliver accurate weekly forecasts and pipeline visibility
• Ensure alignment between vendor objectives and internal execution

Marketing & Sales Enablement

• Develop and execute marketing plans aligned with vendor strategy
• Analyze market trends to identify growth opportunities and new segments
• Increase brand awareness and market share through targeted initiatives
• Support go-to-market strategies and product positioning
• Identify innovative marketing approaches to differentiate offerings
• Ensure consistent communication of product value to partners and customers
• Aligning internal marketing activities with vendor campaigns and messaging

Internal training associated with competencies:

• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

REQUIREMENTS: 

• Minimum of 1 or 2 years experience in Unified Communication ( Customer Success/Contact Center, Telephony and Communication) . 2 years and more will be preferable
• Relevant tertiary qualification in Business, Marketing, IT, or a related field
• 2-3 years’ experience in product management within the ICT or technology distribution environment

SKILLS AND ABILITIES:

• Strong understanding of channel development and partner enablement
• Knowledge of product lifecycle management and stock rotation principles
• Commercial acumen with the ability to manage margins and profitability
• Vendor management and relationship-building capability
• Market analysis and strategic planning skills
• Ability to interpret sales data, forecasts, and performance metrics
• Strong communication and stakeholder engagement skills
• Pre-sales or technical product exposure is advantageous

ABILITY TO MEET JOB REQUIREMENTS:

• Fluent in English
• Own reliable transport and a valid driver’s license

OFFICE REQUIREMENTS:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

go to method of application »

MAIN PURPOSE OF POSITION:

Webstore Support Specialist Job Duties and Responsibilities.

Customer Support:

• Respond promptly and professionally to customer inquiries, issues, and concerns related to our webstore platform via Jira or phone calls. Strive to achieve a high level of customer satisfaction and assist users in maximizing the benefits of our platform

Technical Troubleshooting:

• Identify, troubleshoot, and resolve technical issues related to the webstore platform, including checkout problems, product listing errors, and integration with third-party tools.

Order Management:

• Assist customers with order processing, tracking, and resolving any order-related discrepancies or issues

Product Guidance:

• Provide guidance and instructions to customers on how to use various features of our webstore platform effectively, including setting up products and configuring payment gateways.

Documentation:

• Create and maintain detailed documentation, FAQs, and knowledge base articles to assist customers in solving common queries and issues.

Escalation Management:

• Escalate complex issues to the appropriate teams and follow up to ensure timely resolution while keeping the customer informed throughout the process.

Quality Assurance:

• Continuously monitor and improve the quality of customer interactions to ensure a positive and consistent support experience.

Feedback and Improvement:

• Collect and analyze customer feedback, identify trends / risk, proactively eliminate risk, and provide insights to improve the webstore platform and enhance customer experience.

Oversee all Cloud website-related projects

• Collaborate with the Development Team on Cloud projects.
• Address billing and renewal data discrepancies.
• Enhance data refreshing time and accuracy.
• Streamline product configurations for the store.
• Manage the Credit Project (VAT deductions from African Partners' credit).

Promptly address technical webstore queries:

• Responsively communicate with internal and external stakeholders. (Partner support / Dev team / Brand teams / AM)
• Work closely with CBS Africa/First Digital to optimize webstore efficiency.
• Identify potential risks associated with the webstore and proactively implement solutions to enhance efficiency.

REQUIREMENTS:

Internal training associated with competencies:

• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements :

• Grade 12
• Proven experience in customer support and technical troubleshooting within a website or e-commerce environment.

Skills and Abilities:

• Strong communication and interpersonal skills to effectively assist customers and collaborate with internal and external teams.
• Familiarity with webstore platforms and their functionalities.
• Excellent problem-solving skills and the ability to handle complex issues.
• Detail-oriented with a focus on maintaining accurate documentation.
• Self-motivated and proactive in identifying areas for improvement and implementing solutions.
• Ability to work independently and as part of a team.

Ability to meet Job Requirements:

• Fluent in English.
• Own reliable transport.

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.

go to method of application »

Main Purpose of Position:

• The Renewals Account Manager function shall be responsible for assisting in developing our client base by compiling and configuring quotations based on existing licenses, as well as working in conjunction with First Distribution Sales Teams on upselling / cross-selling within their current environment and securing orders in the client base.
• This will be achieved by working in conjunction with our vendors on future opportunities to provide a proactive approach to quoting, seeking opportunities, and providing quotations to resellers on their incumbent opportunities in advance of the customer requesting the quotation.
• Additionally, through responding to quotations requested via the resellers. Daily responsibilities will include – analyzing internal and vendor renewal reports to provide timeous and accurate quotations in collaboration with the Brand and Sales Operations Team; order processing and administration; eta management and communication.
• The below KPAs are not exhaustive; additional responsibilities may be assigned as deemed necessary by your direct manager.

Renewals Account Manager Duties and Responsibilities.

Perform the administration of reseller quotations and orders, and adhere to all internal and external processes

• Proactively Draw regular internal and vendor reports to analyze future opportunities and provide proactive quotations to Account Managers and/ or Resellers – working to a timeline of 90 days in advance
• Respond to the Account Manager and/ or Reseller within 2 hours of receiving a request for a quotation, either with a quotation or to feedback expected SLA on the quote
• Submit quotes to the Account Manager and/ or Reseller, and follow the sales process on CRM, by loading the opportunity, the quote to the client and all relevant support documents, and loading quote values to progress the opportunity to the “identified” stage
• Follow up with the Account Manager and/ or Reseller to ensure that they have received their quote and to address any queries. In cases of direct contact with the Reseller, the CRM sales stage must be progressed to “validated” once the Reseller is happy with the quote
• Follow up with the Account Manager and/or Reseller to encourage closure of the deals, and assist as required
• Liaise with the Brand and Sales Operations team, who will assist in compiling and providing all required quotations, and upsell/cross-sell opportunities in conjunction with Brand Teams (Note: The Team may also compile quotes where skill set, knowledge, and workload allow)
• Check all quotes prior to dissemination by the request, ensuring that parts included meet requirements and pricing is accurate, including promotions where applicable
• Ensure that any information or advice about the quotation, product mix, and pricing recommendations is communicated to the Account Manager and/ or Reseller
• Provide daily feedback to the Account Manager and/or Reseller on quotes in progress, including progress with timelines
• Manage the revision of quotes as required. Example: amendments to the bill of materials and amendments of the rate of exchange, in partnership with the Brand and Sales Operations Team
• Maintain professional working relationships with Vendors, Brand teams, Account Managers, Brand and Sales Operations Team, Procurement, and Stores
• Build and maintain strong inter-team relationships within the Team, working together to achieve team targets as well as targets for personally dedicated brand/s, as outlined in the Sales Plan
• Perform any general administration duties in line with previous capabilities and competencies

Client service and relationship management

• Develop and maintain professional and collaborative relationships with our vendors, resellers, and internal customers
• Effectively deal with email and/or telephonic inquiries to include acknowledgment of receipt of email inquiries within 1 hour using appropriate methods as per the SLA where applicable
• In cases of unavoidable delays to this SLA, communication, and updates must be given to the Account Manager and/ or Reseller
• Communication to Account Manager and/ or Reseller around delivery dates and ETA’s of stock, deal registration approvals, pricing from the vendor, etc.
• Confirm delivery address, contact person, and alternative contact person with telephone numbers against all orders
• Give stores at least 24-hour notice for any delivery or collection with the correct information and documentation
• Communicate to creditors when deferred payment has been agreed to and approved
• Process sales orders from the client via Accpac and ensure that the orders comply with the Vendor's Terms and Conditions
• Ensure all orders are “clean” – in that they comply with procurement requirements to place orders on vendor

Vendor product and process knowledge

• Product Training and Updates on EOL and new products, as well as current promotions
• Pricing Structure Training – partner levels/programs, discount structures, deal registration policies, and processes, the process for requesting a quote from the vendor (i.e co-term, contract consolidation)
• Vendor SLAs
• Order processes – to include information and documents required to place an order
• Access to all previous and current standard and promotional price books
• Portal
• Access to download reports for expired current and future renewal opportunities
• Vendor escalation process
• Vendor expectations in terms of revenue targets
• Vendor Contacts
• Internal training associated with competencies:
• Training on all FD Vendor products
• Sage CRM administration and reporting

Minimum Qualification:

• Matric
• A Diploma in Business Management/ Business Administration would be advantageous

Minimum Experience:

• 2-3 years of administration experience

Nice-to-have Skills:

• Technology Diploma, Degree, or equivalent
• Mainstream Technology Distribution experience (i.e., selling to IT resellers)
• CRM System Administration would be advantageous
• Previous experience in an account management/sales specialist role would be beneficial

Additional Skills:

• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure

Ongoing Certification Requirement

• To support your role and ensure continued growth, ongoing certifications relevant to the Brand and your position will be required.
• These must be completed within the set timeframes and kept up to date, as guided by the Company. We will provide the necessary information and support to help you meet these requirements.
• Please note that not obtaining or maintaining the required certifications may impact your ability to fully meet the requirements of this role.

Office Requirements:

• Work-from-office environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to commute to the office.

go to method of application »

MAIN PURPOSE OF POSITION:

• Achieving sales targets set for the region and customer sets assigned to the Sales Specialist.  Effectively execute business activities to support sales and incremental revenue in support of the Veeam & ExaGrid brand.

Veeam & Exagrid Sales Specialist Job Duties and Responsibilities.

Sales & Account Management

• Identify and build relationships with all stakeholders in your assigned customers.
• Build a trusted advisor relationship with customers.  Be the go-to person for all things for your Veeam & ExaGrid customers.
• Execution and ownership of business plans with partners
• Drive sales activities in accordance with the business plans
• Generate and maintain reports on current forecasts and pipelines.
• Recruit new business partners in your territory if required to meet targets.
• Meet and exceed monthly, quarterly, and yearly targets set by the business.
• Achieve alignment with vendor revenue targets.
• Maintain Accurate CRM records for all opportunities being managed.
• Manage the entire sales cycle from the time of quoting until the deal is fully paid

Marketing Plan

• Forecast of marketing plan/activity for business partners.
• Plan and prepare specific demand generation activities per quarter based on increasing incremental business engagements.
• Partner events planning in conjunction with product and marketing specialists

Enablement

• Attain required Vendor product sales certifications yourself.
• Conduct effective enablement with customers together with Brand and Product Managers.
• Provide updated and current information to partners on business processes, products and procedures. 
• Conduct presentations to partners on vendor-specific products and features.
• Ensure that product and program updates are provided to partners 

Admin

• Maintain accurate sales pipeline data and notes on opportunities in the CRM system.
• Track your closed deals on dashboards to ensure accuracy.
• Ensure complete and accurate information is provided for orders and all criteria are met for a clean order.
• Be able to quote the products you sell yourself.

Internal training associated with competencies:

• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements :

• Matric
• Diploma in IT or Business Management
• Min 3 years’ experience working in an IT sales environment selling datacentre, and ICT solutions

Skills and Abilities:

• Sound knowledge of data storage, replication, and backup enterprise solutions in the IT distribution industry.
• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure.
• Proven account management or other relevant experience
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Excellent time management skills

Ability to meet Job Requirements:

• Fluent in English.
• Own reliable transport.

Office Requirements:

• Work-from-office environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office and other business-related travel.

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Main Purpose of Position:

• The Internal Sales Support function shall be responsible for assisting in developing our client base by compiling and configuring quotations based on existing licenses as well as working in conjunction with First Distribution Sales Teams on upselling / cross-selling within their current environment and securing orders in the client base.
• This will be achieved by working in conjunction with our vendors on future opportunities to provide a proactive approach to quoting, seeking opportunities, and providing quotations to resellers on their incumbent opportunities in advance of the customer requesting the quotation.
• Additionally, through responding to quotations requested via the resellers. Daily responsibilities will include – analyzing internal and vendor renewal reports to provide timeous and accurate quotations in collaboration with the Brand and Sales Operations Team; order processing and administration; eta management and communication.
• The below KPAs are not exhaustive, additional responsibilities may be assigned as deemed necessary by your direct manager.

Internal Sales Support Duties and Responsibilities.

Perform the administration of reseller quotations and orders, and adhere to all internal and external processes

• Proactively Draw regular internal and vendor reports to analyze future opportunities and provide proactive quotations to Account Managers and/ or Resellers – working to a timeline of 90 days in advance
• Respond to the Account Manager and/ or Reseller within 2 hours of receiving a request for a quotation, either with a quotation or to feedback expected SLA on the quote
• Submit quotes to the Account Manager and/ or Reseller, and follow the sales process on CRM, by loading the opportunity, the quote to the client and all relevant support documents, and loading quote values to progress the opportunity to the “identified” stage
• Follow up with the Account Manager and/ or Reseller to ensure that they have received their quote and to address any queries. In cases of direct contact with the Reseller, the CRM sales stage must be progressed to “validated” once the Reseller is happy with the quote
• Follow up with the Account Manager and/or Reseller to encourage closure of the deals, and assist as required
• Liaise with the Brand and Sales Operations team, who will assist in compiling and providing all required quotations, and upsell/cross-sell opportunities in conjunction with Brand Teams (Note: The Team may also compile quotes where skill set, knowledge, and workload allow)
• Check all quotes prior to dissemination by the request, ensuring that parts included meet requirements and pricing is accurate, including promotions where applicable
• Ensure that any information or advice about the quotation, product mix, and pricing recommendations is communicated to the Account Manager and/ or Reseller
• Provide daily feedback to the Account Manager and/or Reseller on quotes in progress, including progress with timelines
• Manage the revision of quotes as required. Example: amendments to the bill of materials and amendments of the rate of exchange, in partnership with the Brand and Sales Operations Team
• Maintain professional working relationships with Vendors, Brand teams, Account Managers, Brand and Sales Operations Team, Procurement, and Stores
• Build and maintain strong inter-team relationships within the Team, working together to achieve team targets as well as targets for personally dedicated brand/s, as outlined in the Sales Plan
• Perform any general administration duties in line with previous capabilities and competencies

Client service and relationship management

• Develop and maintain professional and collaborative relationships with our vendors, resellers, and internal customers
• Effectively deal with email and/or telephonic inquiries to include acknowledgment of receipt of email inquiries within 1 hour using appropriate methods as per the SLA where applicable
• In cases of unavoidable delays to this SLA, communication, and updates must be given to the Account Manager and/ or Reseller
• Communication to Account Manager and/ or Reseller around delivery dates and ETA’s of stock, deal registration approvals, pricing from the vendor, etc.
• Confirm delivery address, contact person, and alternative contact person with telephone numbers against all orders
• Give stores at least 24-hour notice for any delivery or collection with the correct information and documentation
• Communicate to creditors when deferred payment has been agreed to and approved
• Process sales orders from the client via Accpac and ensure that the orders comply with the Vendors Terms and Conditions
• Ensure all orders are “clean” – in that they comply with procurement requirements to place orders on vendor

Vendor product and process knowledge

• Product Training and Updates on EOL and new products, as well as current promotions
• Pricing Structure Training – partner levels/programs, discount structures, deal registration policies, and processes, the process for requesting a quote from the vendor (i.e co-term, contract consolidation)
• Vendor SLAs
• Order processes – to include information and documents required to place an order
• Access to all previous and current standard and promotional price books
• Portal
• Access to download reports for expired current, and future renewal opportunities
• Vendor escalation process
• Vendor expectations in terms of revenue targets
• Vendor Contacts
• Internal training associated with competencies:
• Training on all FD Vendor products
• Sage CRM administration and reporting

Minimum Qualification:

• Matric
• Diploma in Business Management/ Business Administration would be advantageous

Minimum Experience:

• 2-3 years of internal sales administration experience

Nice-to-have Skills:

• Technology Diploma, Degree, or equivalent
• Mainstream Technology Distribution experience (i.e. selling to IT resellers)
• CRM System Administration would be advantageous
• Previous experience in an account management/sales specialist role would be beneficial

Additional Skills:

• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure

Ongoing Certification Requirement

• To support your role and ensure continued growth, ongoing certifications relevant to the Brand and your position will be required.
• These must be completed within the set timeframes and kept up to date, as guided by the Company. We will provide the necessary information and support to help you meet these requirements.
• Please note that not obtaining or maintaining the required certifications may impact your ability to fully meet the requirements of this role.

Office Requirements:

• Work-from-office environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office and customer meetings