Latest Openings at Postbank (SOC) Ltd

Purpose of the Job

• Responsible for the supervision of the issuing of bank cards to customers at the allocated sites. This includes the day-to-day management of the distribution including supervision of staff. The Team Lead Customer Services (TL) serves as Postbank’s in-store banking representative within partnered retailers.
• The TL provides frontline assisted support to Customer Service Clerk (CSC) who require help initiating or completing banking transactions for customers, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
• This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operationa standards, while maintaining a consistent customer experience across distributed banking channels.
• Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above.

Job Responsibilities

• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
• Ensure that staff follow the SOPs that have been documented.
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
• Ensure queues at the distribution sites are appropriately managed.
• Ensure all customer complaints are attended to promptly.
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
• From time to time the Team leader may be required to issue cards to customers if clerks are absent

Minimum Qualifications and Experience Required

• Matric (Grade 12) – essential
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
• Familiarity with Postbank or similar financial platforms advantageous
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
• Supervisor/ Team Lead experience will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook
• Code 8 Driver’s License and Own Car Essential

go to method of application »

Purpose of the Job

• Responsible for the supervision of the issuing of bank cards to customers at the allocated sites. This includes the day-to-day management of the distribution including supervision of staff. The Team Lead Customer Services (TL) serves as Postbank’s in-store banking representative within partnered retailers.
• The TL provides frontline assisted support to Customer Service Clerk (CSC) who require help initiating or completing banking transactions for customers, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
• This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operationa standards, while maintaining a consistent customer experience across distributed banking channels.
• Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above.

Job Responsibilities

• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
• Ensure that staff follow the SOPs that have been documented.
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
• Ensure queues at the distribution sites are appropriately managed.
• Ensure all customer complaints are attended to promptly.
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
• From time to time the Team leader may be required to issue cards to customers if clerks are absent

Minimum Qualifications and Experience Required

• Matric (Grade 12) – essential
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
• Familiarity with Postbank or similar financial platforms advantageous
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
• Supervisor/ Team Lead experience will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook
• Code 8 Driver’s License and Own Car Essential

go to method of application »

Purpose of the Job

• The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers.
• The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
• This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels.
• Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above

Job Responsibilities
Customer Interaction & Support

• Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update).
• Authenticate customers using ID and/or registered MSISDN.
• Verify account status (CIF profile, KYC, AML compliance).
• Educate customers on Postbank’s digital channels and how to use them.
• Maintain professional, empathetic, and efficient service at all times.

Transaction Facilitation

• Initiate assisted transactions using the CSC terminal/tablet.
• Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates).
• Print and hand the customer the barcode slip to present to the Retailer Teller for completion.
• Confirm the transaction status post-fulfilment via the Ops Console.
• Handle exceptions (expired OTPs, invalid accounts, failed validations).

Operational Controls & Governance

• Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled).
• Submit daily reconciliations to Postbank’s operational team.
• Log all exceptions and escalations for Call Centre/Back Office resolution.
• Adhere to security, data privacy, and anti-fraud protocols.
• Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations.

Customer Education & Migration

• Promote the use of self-service channels (ATM Solutions, Mobile App, USSD).
• Demonstrate in-app or USSD processes where possible.
• Support first-time digital activations (device linking, PIN resets).

Service & Quality

• Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs).
• Participate in continuous service-improvement feedback loops with the Regional Supervisor.
• Ensure all customer data is treated with strict confidentiality.

Minimum Qualifications and Experience Required

• Matric (Grade 12) – essential
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
• Familiarity with Postbank or similar financial platforms advantageous
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role willbe an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook

go to method of application »

Purpose of the Job

• The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers.
• The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
• This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels.
• Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above

Job Responsibilities
Customer Interaction & Support

• Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update).
• Authenticate customers using ID and/or registered MSISDN.
• Verify account status (CIF profile, KYC, AML compliance).
• Educate customers on Postbank’s digital channels and how to use them.
• Maintain professional, empathetic, and efficient service at all times.

Transaction Facilitation

• Initiate assisted transactions using the CSC terminal/tablet.
• Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates).
• Print and hand the customer the barcode slip to present to the Retailer Teller for completion.
• Confirm the transaction status post-fulfilment via the Ops Console.
• Handle exceptions (expired OTPs, invalid accounts, failed validations).

Operational Controls & Governance

• Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled).
• Submit daily reconciliations to Postbank’s operational team.
• Log all exceptions and escalations for Call Centre/Back Office resolution.
• Adhere to security, data privacy, and anti-fraud protocols.
• Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations.

Customer Education & Migration

• Promote the use of self-service channels (ATM Solutions, Mobile App, USSD).
• Demonstrate in-app or USSD processes where possible.
• Support first-time digital activations (device linking, PIN resets).

Service & Quality

• Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs).
• Participate in continuous service-improvement feedback loops with the Regional Supervisor.
• Ensure all customer data is treated with strict confidentiality.

Minimum Qualifications and Experience Required

• Matric (Grade 12) – essential
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
• Familiarity with Postbank or similar financial platforms advantageous
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role willbe an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook

go to method of application »

Purpose of the Job

• The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers.
• The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
• This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels.
• Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above

Job Responsibilities
Customer Interaction & Support

• Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update).
• Authenticate customers using ID and/or registered MSISDN.
• Verify account status (CIF profile, KYC, AML compliance).
• Educate customers on Postbank’s digital channels and how to use them.
• Maintain professional, empathetic, and efficient service at all times.

Transaction Facilitation

• Initiate assisted transactions using the CSC terminal/tablet.
• Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates).
• Print and hand the customer the barcode slip to present to the Retailer Teller for completion.
• Confirm the transaction status post-fulfilment via the Ops Console.
• Handle exceptions (expired OTPs, invalid accounts, failed validations).

Operational Controls & Governance

• Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled).
• Submit daily reconciliations to Postbank’s operational team.
• Log all exceptions and escalations for Call Centre/Back Office resolution.
• Adhere to security, data privacy, and anti-fraud protocols.
• Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations.

Customer Education & Migration

• Promote the use of self-service channels (ATM Solutions, Mobile App, USSD).
• Demonstrate in-app or USSD processes where possible.
• Support first-time digital activations (device linking, PIN resets).

Service & Quality

• Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs).
• Participate in continuous service-improvement feedback loops with the Regional Supervisor.
• Ensure all customer data is treated with strict confidentiality.

Minimum Qualifications and Experience Required

• Matric (Grade 12) – essential
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
• Familiarity with Postbank or similar financial platforms advantageous
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role willbe an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook

go to method of application »

Purpose of the Job

• The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers.
• The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
• This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels.
• Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above

Job Responsibilities
Customer Interaction & Support

• Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update).
• Authenticate customers using ID and/or registered MSISDN.
• Verify account status (CIF profile, KYC, AML compliance).
• Educate customers on Postbank’s digital channels and how to use them.
• Maintain professional, empathetic, and efficient service at all times.

Transaction Facilitation

• Initiate assisted transactions using the CSC terminal/tablet.
• Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates).
• Print and hand the customer the barcode slip to present to the Retailer Teller for completion.
• Confirm the transaction status post-fulfilment via the Ops Console.
• Handle exceptions (expired OTPs, invalid accounts, failed validations).

Operational Controls & Governance

• Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled).
• Submit daily reconciliations to Postbank’s operational team.
• Log all exceptions and escalations for Call Centre/Back Office resolution.
• Adhere to security, data privacy, and anti-fraud protocols.
• Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations.

Customer Education & Migration

• Promote the use of self-service channels (ATM Solutions, Mobile App, USSD).
• Demonstrate in-app or USSD processes where possible.
• Support first-time digital activations (device linking, PIN resets).

Service & Quality

• Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs).
• Participate in continuous service-improvement feedback loops with the Regional Supervisor.
• Ensure all customer data is treated with strict confidentiality.

Minimum Qualifications and Experience Required

• Matric (Grade 12) – essential
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
• Familiarity with Postbank or similar financial platforms advantageous
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role willbe an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook

go to method of application »

Purpose of the Job

• The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers.
• The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
• This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels.
• Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above

Job Responsibilities
Customer Interaction & Support

• Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update).
• Authenticate customers using ID and/or registered MSISDN.
• Verify account status (CIF profile, KYC, AML compliance).
• Educate customers on Postbank’s digital channels and how to use them.
• Maintain professional, empathetic, and efficient service at all times.

Transaction Facilitation

• Initiate assisted transactions using the CSC terminal/tablet.
• Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates).
• Print and hand the customer the barcode slip to present to the Retailer Teller for completion.
• Confirm the transaction status post-fulfilment via the Ops Console.
• Handle exceptions (expired OTPs, invalid accounts, failed validations).

Operational Controls & Governance

• Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled).
• Submit daily reconciliations to Postbank’s operational team.
• Log all exceptions and escalations for Call Centre/Back Office resolution.
• Adhere to security, data privacy, and anti-fraud protocols.
• Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations.

Customer Education & Migration

• Promote the use of self-service channels (ATM Solutions, Mobile App, USSD).
• Demonstrate in-app or USSD processes where possible.
• Support first-time digital activations (device linking, PIN resets).

Service & Quality

• Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs).
• Participate in continuous service-improvement feedback loops with the Regional Supervisor.
• Ensure all customer data is treated with strict confidentiality.

Minimum Qualifications and Experience Required

• Matric (Grade 12) – essential
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
• Familiarity with Postbank or similar financial platforms advantageous
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role willbe an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook

go to method of application »

Purpose of the Job

• Responsible for the supervision of the issuing of bank cards to customers at the allocated sites. This includes the day-to-day management of the distribution including supervision of staff. The Team Lead Customer Services (TL) serves as Postbank’s in-store banking representative within partnered retailers.
• The TL provides frontline assisted support to Customer Service Clerk (CSC) who require help initiating or completing banking transactions for customers, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
• This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operationa standards, while maintaining a consistent customer experience across distributed banking channels.
• Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above.

Job Responsibilities

• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
• Ensure that staff follow the SOPs that have been documented.
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
• Ensure queues at the distribution sites are appropriately managed.
• Ensure all customer complaints are attended to promptly.
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
• From time to time the Team leader may be required to issue cards to customers if clerks are absent

Minimum Qualifications and Experience Required

• Matric (Grade 12) – essential
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
• Familiarity with Postbank or similar financial platforms advantageous
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
• Supervisor/ Team Lead experience will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook
• Code 8 Driver’s License and Own Car Essential

go to method of application »

Purpose of the Job

• Responsible for the supervision of the issuing of bank cards to customers at the allocated sites. This includes the day-to-day management of the distribution including supervision of staff. The Team Lead Customer Services (TL) serves as Postbank’s in-store banking representative within partnered retailers.
• The TL provides frontline assisted support to Customer Service Clerk (CSC) who require help initiating or completing banking transactions for customers, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
• This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operationa standards, while maintaining a consistent customer experience across distributed banking channels.
• Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above.

Job Responsibilities

• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
• Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
• Ensure that staff follow the SOPs that have been documented.
• Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
• Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
• Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
• Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
• Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
• Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
• Ensure queues at the distribution sites are appropriately managed.
• Ensure all customer complaints are attended to promptly.
• Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
• From time to time the Team leader may be required to issue cards to customers if clerks are absent

Minimum Qualifications and Experience Required

• Matric (Grade 12) – essential
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
• Familiarity with Postbank or similar financial platforms advantageous
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
• Supervisor/ Team Lead experience will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook
• Code 8 Driver’s License and Own Car Essential

go to method of application »

Purpose of the Job:

• The HR Officer will be responsible for providing an all-inclusive end-to-end HR generalist support aligned with the Project needs and other operational HR support and service.

Job Responsibilities:

• Provide guidance and support on Human Resource best practice ensuring proactive delivery of HR processes and consistent measurement across the project
• Support the project team in ensuring that the company remains fully compliant with changes to employment law and practices and that these practices are implemented consistently.
• Provide generalist HR service and support in the generalist areas of HR – inclusive of Talent acquisition,
• Talent Management, Org Design, Employee Relations, EE & Learning and Development.
• Maintain accurate and up-to-date employee records
• Ensure compliance with all relevant policies, procedures, and legislation
• Prepare and submit various weekly and ad hoc reports
• Prepare any necessary documentation for appointment and ensure necessary approvals
• Ensure Proper employment contract management
• Provide feedback to candidates where applicable
• Engage with vetting service providers and follow-up on any outstanding vetting results from time to time
• Ensure proper on-boarding of new employees, provide assistance to new employees with on-boarding
• documents
• Ensure the efficient management, control, compliance and reporting of the function/resources in accordance with
• the stipulations of the PFMA, banks Act, Postbank Act, BCEA, fraud prevention and risk management principles,
• legislation, corporate governance, Delegation of Powers, company policies, processes, regulations, etc.

Qualifications and Experience:

• Degree and/or related Advanced Diploma Human Resource Management/Behaviour Science (NQF 7).
• At least 4 - 6 years’ experience in a similar position preferably in the banking industry.

Knowledge and understanding of:

• Seasoned HR professionals with applied and practical knowledge, experience and skills.
• A good understanding of labour legislation, regulations, practices, processes and procedures
• Competency Interview questionnaire development
• Competency frameworks
• Project management (principles, practices, techniques and tools)
• Various research and analysis techniques and practical knowledge of application in a diverse and dynamic environment

go to method of application »

Purpose of the Job

• The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers.
• The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
• This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels.
• Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above

Job Responsibilities
Customer Interaction & Support

• Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update).
• Authenticate customers using ID and/or registered MSISDN.
• Verify account status (CIF profile, KYC, AML compliance).
• Educate customers on Postbank’s digital channels and how to use them.
• Maintain professional, empathetic, and efficient service at all times.

Transaction Facilitation

• Initiate assisted transactions using the CSC terminal/tablet.
• Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates).
• Print and hand the customer the barcode slip to present to the Retailer Teller for completion.
• Confirm the transaction status post-fulfilment via the Ops Console.
• Handle exceptions (expired OTPs, invalid accounts, failed validations).

Operational Controls & Governance

• Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled).
• Submit daily reconciliations to Postbank’s operational team.
• Log all exceptions and escalations for Call Centre/Back Office resolution.
• Adhere to security, data privacy, and anti-fraud protocols.
• Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations.

Customer Education & Migration

• Promote the use of self-service channels (ATM Solutions, Mobile App, USSD).
• Demonstrate in-app or USSD processes where possible.
• Support first-time digital activations (device linking, PIN resets).

Service & Quality

• Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs).
• Participate in continuous service-improvement feedback loops with the Regional Supervisor.
• Ensure all customer data is treated with strict confidentiality.

Minimum Qualifications and Experience Required

• Matric (Grade 12) – essential
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
• Familiarity with Postbank or similar financial platforms advantageous
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role willbe an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook

go to method of application »

Purpose of the Job

• The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers.
• The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
• This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels.
• Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above

Job Responsibilities
Customer Interaction & Support

• Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update).
• Authenticate customers using ID and/or registered MSISDN.
• Verify account status (CIF profile, KYC, AML compliance).
• Educate customers on Postbank’s digital channels and how to use them.
• Maintain professional, empathetic, and efficient service at all times.

Transaction Facilitation

• Initiate assisted transactions using the CSC terminal/tablet.
• Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates).
• Print and hand the customer the barcode slip to present to the Retailer Teller for completion.
• Confirm the transaction status post-fulfilment via the Ops Console.
• Handle exceptions (expired OTPs, invalid accounts, failed validations).

Operational Controls & Governance

• Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled).
• Submit daily reconciliations to Postbank’s operational team.
• Log all exceptions and escalations for Call Centre/Back Office resolution.
• Adhere to security, data privacy, and anti-fraud protocols.
• Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations.

Customer Education & Migration

• Promote the use of self-service channels (ATM Solutions, Mobile App, USSD).
• Demonstrate in-app or USSD processes where possible.
• Support first-time digital activations (device linking, PIN resets).

Service & Quality

• Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs).
• Participate in continuous service-improvement feedback loops with the Regional Supervisor.
• Ensure all customer data is treated with strict confidentiality.

Minimum Qualifications and Experience Required

• Matric (Grade 12) – essential
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
• Familiarity with Postbank or similar financial platforms advantageous
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role willbe an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook

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Purpose of the Job

• The Customer Service Clerk (CSC) serves as Postbank’s in-store banking representative within partnered retailers.
• The CSC provides frontline assisted support to customers who require help initiating or completing banking transactions, bridging the gap between traditional in-branch experiences and digital/self-service channels (ATM Solutions, Mobile App, and USSD).
• This role ensures every assisted transaction aligns with Postbank’s governance, KYC/AML, and operational standards, while maintaining a consistent customer experience across distributed banking channels.
• Could be requested to move across sites within a 30km radius should we not be able to get all the listed sites above

Job Responsibilities
Customer Interaction & Support

• Welcome customers and identify their service need (deposit, withdrawal, redemption, balance, or book update).
• Authenticate customers using ID and/or registered MSISDN.
• Verify account status (CIF profile, KYC, AML compliance).
• Educate customers on Postbank’s digital channels and how to use them.
• Maintain professional, empathetic, and efficient service at all times.

Transaction Facilitation

• Initiate assisted transactions using the CSC terminal/tablet.
• Generate secure barcodes or OTP slips for cash transactions (Deposits / Withdrawals / Book Updates).
• Print and hand the customer the barcode slip to present to the Retailer Teller for completion.
• Confirm the transaction status post-fulfilment via the Ops Console.
• Handle exceptions (expired OTPs, invalid accounts, failed validations).

Operational Controls & Governance

• Ensure all vouchers/tokens follow defined lifecycle states (Created → Used → Expired → Cancelled).
• Submit daily reconciliations to Postbank’s operational team.
• Log all exceptions and escalations for Call Centre/Back Office resolution.
• Adhere to security, data privacy, and anti-fraud protocols.
• Comply with voucher expiry policies (≤ 60 minutes) and reporting obligations.

Customer Education & Migration

• Promote the use of self-service channels (ATM Solutions, Mobile App, USSD).
• Demonstrate in-app or USSD processes where possible.
• Support first-time digital activations (device linking, PIN resets).

Service & Quality

• Maintain service standards in accordance with Postbank’s Service Level Agreements (SLAs).
• Participate in continuous service-improvement feedback loops with the Regional Supervisor.
• Ensure all customer data is treated with strict confidentiality.

Minimum Qualifications and Experience Required

• Matric (Grade 12) – essential
• NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
• Minimum 2 years’ customer-facing or teller experience (Banking / Retail / Financial Services)
• Familiarity with Postbank or similar financial platforms advantageous
• Experience as a Customer Services Consultant/Cashier or in any other Customer Service role willbe an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook