Business Support Coordinator (Fixed Term Contract) at CBRE Excellerate

 About the role:

• The main purpose of this role is to provide administrative and operational coordination support to the site, ensuring effective helpdesk management, accurate documentation, stakeholder coordination, and support of financial and compliance processes in line with company standards and client requirements.

 What you will bring: 

• Grade 12 / Matric
• Relevant administrative qualification (advantageous)
• 2–4 years’ experience in facilities management or similar environment
• Experience working with helpdesk/work order systems (e.g. Chase, Planon)

 Skills required:

• Computer literacy (MS Office – Excel, Word, Outlook)
• Administrative and coordination skills
• Attention to detail
• Communication and stakeholder engagement
• Basic financial understanding (POs, invoices)
• Time management and organisation

 Knowledge required:

• Helpdesk/work order management systems
• Facilities management operations
• Basic financial processes (POs, invoicing)
• HSE and compliance requirements
• Client service standards

What you will be doing:

 Helpdesk & Work Order Management:

• Log calls accurately with correct location and description
• Categorise correctly (PPM vs Reactive vs Ad hoc)
• Track and update all work orders
• Escalate unresolved issues

 Call Closure & Follow-Ups:

• Monitor open calls
• Follow up on outstanding work
• Ensure SLA adherence

 Financial & PO Support:

• Assist with PO creation
• Track invoices
• Ensure alignment between PO and work completed

 Reporting & Documentation:

• Compile reports
• Maintain documentation and filing
• Ensure audit readiness

 Compliance & Observations:

• Log observations (HSE + operational)
• Maintain compliance records