Business Support Specialist, Contract Logistics at DSV

Tertiary Qualification(s):

Essential

• Bachelor's Degree or Advanced Diploma in Information Systems, Information Technology, Computer Science, Industrial Engineering, Logistics, Supply Chain Management or related field.  

Preferred

• Certification or practical experience in TMS, SCE, WMS, ERP, EDI, API integration, SQL, reporting, or enterprise logistics systems 

Additional Computer Skills 

• Ability to analyse system transactions and troubleshoot data issues using SQL or equivalent query tools.  
• Understanding of EDI integrations EDIFACT, XML, ANSI X12, API based exchanges  
• Ability to interpret interface logs, system messages and integration failures.  
• Experience configuring transport rates, tariffs, rating engines, or freight settlement processes within a TMS environment.
• Experience in providing technical support and service on the supply chain execution platform, soliciting feedback and proactively addressing issues to enhance user satisfaction and productivity`
• Providing technical support for new customer implementations, maintenance of existing Transport Solution’s customer solutions, supporting integration/data interfaces between the DSV systems, the client’s systems and logistics service providers.
• Advanced Excel for data analysis.
• Visio for process mapping and solution documentation 

Job-related Requirements:

• Minimum 2 years' experience supporting enterprise logistics or supply chain systems.    
• Minimum 2 years’ experience in warehouse and transport logistics
• Experience supporting/leading customer and carrier onboarding projects.  
• Experience supporting system integrations and data exchanges between multiple business partners. 
• Experience facilitating SIT, UAT and production deployment activities.  
• Experience working with technical vendors, software providers and business stakeholders. 
• Experience with carrier buy-rate and customer sell-rate configuration.  
• Experience in being a single point of contact for day-to-day user base support enquiries (incidents, requests) at a local level as well as the escalation point for the same to both internal and external parties.

Preferred Experience

• Minimum 2 years’ experience in warehouse and transport logistics.
• Experience in being a single point of contact for day-to-day user base support enquiries (incidents, requests) at a local level as well as the escalation point for the same to both internal and external parties. 

Electives

• Experience in multi-client / 3PL / 4PL logistics environments  
• Exposure to global governance frameworks  
• TMS implementation or onboarding experience 
•  Automation or process standardisation experience  
•  Working with technical vendors / offshore or global IT teams 

MAIN PURPOSE OF THE ROLE:

•  The role serves as the local subject matter expert for transport systems, integrations, transport rating structures and solution
• Configuration within the DSV Contract Logistics transport environment and being single point for day-to-day user base support 
• Enquiries (incidents, requests) at a local level as well as the escalation point for the same to both internal and external parties 
• Accountable for the validation, configuration, implementation, support and continuous optimisation of transport system solutions across the DSV Contract Logistics environment. This includes customer and carrier onboarding, transport rating and charging structures, system integrations, solution enhancements, and the application of global standards and best practices. 
• The role is further responsible for the design, coordination, implementation and support of integrations between DSV, customers, carriers and third-party technology providers.
• The role is responsible for supporting, maintaining and enhancing transport and supply chain execution systems, with a strong focus on partner integrations, system configuration, implementation delivery, issue resolution, testing, reporting and continuous 
  improvement across transport and logistics operations.
• The incumbent acts as the primary local business-facing contact for system-related incidents, requests and enhancements, while working closely with operations, customers, carriers, vendors and global IT teams to ensure solutions are stable, scalable, commercially accurate and aligned to business requirements.
• The role also supports the systems workstream for customer and carrier implementations, including requirements gathering, solution validation, integration coordination, testing, deployment and post-implementation support. 

DUTIES & RESPONSIBILITIES

Systems Support & Incident Resolution

• Receive, validate, investigate, and resolve system incidents and support tickets 
• Act as local business-facing point of contact for system support and escalations
• Coordinate with internal and external support providers to resolve issues

Implementations, Testing & Releases 

• Lead/support the systems workstream for customer and carrier implementations.
• Gather, validate and document business and technical requirements.
• Participate in solution design, validate proposed solutions and configure transport systems in accordance 
  with approved business and technical requirements.
• Facilitate or support SIT, UAT, deployment and hypercare activities.
• Coordinate implementation activities between business, customers, carriers, vendors and global IT

Integrations, Reporting & Configuration

• Lead & support  the onboarding, testing, deployment and support of integrations between DSV, customers, 
  carriers and third-party providers.  
• Analyse business requirements and define interface specifications and data mapping requirements.  
• Design, coordinate, test and support EDI integrations EDIFACT, XML, ANSI X12, API based exchanges.  
• Investigate and resolve integration failures and data exchange issues. 
• Configure and maintain system business rules, transport master data and operational parameters.  
• Translate business requirements into scalable technical solutions.

Transport Rating, Commercial Configuration & Billing

• Configure and maintain carrier buy-rate and customer sell-rate structures.
• Configure transport tariffs, fuel surcharge models, accessorial charges and pricing rules.
• Validate rating calculations and ensure commercial accuracy of transport solutions.
• Support transport billing, freight settlement and cost allocation processes.
• Support solution design, pricing validation and implementation activities.

Continuous Improvement  

• Identify opportunities to improve transport system functionality, automation, integration performance and operational efficiency.
• Lead root cause analysis and implementation of corrective actions for recurring system and integration issues