Business Systems Analyst at Pick n Pay Stores Limited

Purpose

• The primary purpose of this role will oversee the implementation and documentation of agreed upon finance business solutions systems and process optimisation requirements.  
• This role will work on initiatives that may or may not include technology, with a primary focus on continuous improvement of the Business Solutions catalogue processes and systems.
• The role will also be responsible for testing integrated process and system enhancements, determining their impact across the Business Solutions areas and ensuring that the Business Solutions requirements are met.
• The incumbent will play a pivotal role in enhancing our business solutions catalogue, streamlining processes, and optimising systems to ensure operational efficiency and effectiveness.
• By taking the lead in continuous improvement initiatives, this position will contribute to the organisation's mission of delivering exceptional business services to internal and external stakeholders.
• Furthermore, the role encompasses the responsibility of testing and validating integrated processes and system enhancements.
• The successful candidate will work closely with cross-functional teams to ensure seamless integration and performance of systems, guaranteeing that they meet the evolving needs of our business.

Minimum requirements

• Diploma or Bachelor's degree in Finance or a related field
• At least 5 years’ retail experience
• At least 3 years' experience within a business optimisation environment
• Experience documenting, auditing and improving business processes and procedures, preferably in a finance environment

Competencies

• Analysis (including Attention to Detail)
• Judgment and decision-making
• Networking and Liaison/ Building strategic relationships
• Engaging Diversity
• Influencing and Negotiation
• Monitoring
• Business Insights
• Organisational Agility
• Strategic Leadership
• Motivating People
• Modelling / Living the Values
• Practical Execution Management (Planning and Organising)
• Excellent communication to facilitate interaction between cross-functional stakeholders.
• Excellent organisational skills
• Excellent analytical and problem-solving skills.
• ERP system knowledge / skills, preferably SAP
• Business process documentation skills
• Coordination and interpersonal skills

Key responsibilities

Continuous Improvement & Operational Excellence

• Ensure that integrated business initiatives meet all finance business solution requirements.
• Continuously seek opportunities for process and system improvement.
• Document and define identified system or process improvement requirements.
• Liaise with functional teams through the enhancement phase to ensure that requirements are being met.
• Assist with the formulation and interpretation of business rules and business processes.
• Test and document identified system improvement initiatives prior to implementation.
• Proactively identify opportunities for continuous improvement in business services.
• Collaborate with agile teams to implement improvement initiatives and track progress.
• Engage with stakeholders and gather feedback to inform improvement efforts.
• Foster a culture of continuous improvement among team members and stakeholders.
• Report on the results and benefits achieved through continuous improvement efforts.

Risk and Control Management

• Document, coordinate, participate and support business process updates for each business area.
• Develop detailed current and future state process maps and additional supporting documentation where required.
• Work closely with the broader business services team to identify business risks and ensure processes are in place to mitigate those risks.
• Ensure financial completeness and accuracy of all enhancements. 

Stakeholder Management

• Establish and maintain effective working relationships with cross-functional teams.
• Collaborate with stakeholders to understand their needs and expectations.
• Act as a liaison between Agile teams and stakeholders, facilitating effective communication.
• Provide timely updates to stakeholders on the progress of system and process optimization projects.
• Resolve conflicts and address concerns that may arise during collaborative efforts.
• Foster a positive and productive working environment through strong interpersonal skills and clear communication.
• Manage relationships with external service providers, Business leaders, Centre of Excellence; and Businesses, and Reporting Centre of Excellence, Information Technology.
• Support, collaborate and partner with business process owners and stakeholders in a manner that facilitates shared understanding.
• Work closely with across the business solutions central functions to ensure consistent and effective collaboration. 

Process Optimisation and Documentation

• Partner with each Business Solution  function to analyse existing processes within Business Solutions for areas of improvement.
• Develop and maintain process documentation, including workflows and standard operating procedures.
• Lead process optimisation initiatives to enhance efficiency and reduce errors.
• Collaborate with agile teams to implement process improvements and track their effectiveness.
• Regularly review and update process documentation to reflect changes and improvements.
• Ensure compliance with regulatory requirements and industry standards in process documentation.
• Ensure that enhancements to current or new processes implemented are communicated and trained to the relevant business services stakeholders.
• Support the business solutions central teams on new processes and systems as required.

System Implementation and Optimisation

• Collaborate with cross-functional teams to identify system implementation needs.
• Develop and maintain a comprehensive understanding of existing systems and their potential for optimisation.
• Implement and oversee changes to systems, ensuring minimal disruption to ongoing operations.
• Continuously monitor system performance and gather user feedback for improvement.
• Keep abreast of industry best practices and emerging technologies for system optimization.
• Document all system changes, configurations, and enhancements for reference and compliance.

Testing and Validation

• Develop test plans and scenarios for integrated processes and system enhancements.
• Coordinate and execute testing activities in collaboration with Agile teams.
• Identify and report defects and issues, working to resolve them promptly.
• Ensure that system enhancements meet user requirements and are aligned with business goals.
• Conduct user acceptance testing and provide training and support as needed.
• Document test results, including success criteria and lessons learned

Closing date: 15 August 2025