Business Technology Solutions Analyst with QA experience-Claims and Supply Chain - Johannesburg at Hollard Insurance

About the role

• As Business Technology Solutions Analyst, you will have primary responsibility on end-to-end requirements engineering to deliver ongoing operational and business initiative outcomes. You will also be supporting your team to provide end-to-end quality assurance of IT products under your team’s remit.   

You will have an initial focus on Hollard’s claims & supply chain IT products.

Your duties & responsibilities

The key focus areas of this role are:

• Partner, liaise and develop meaningful and lasting relationships with internal and external stakeholders across business and respond to questions and concerns from managers and executives.
• Define and validate current as-is and to-be processes and provide recommendations for process/system improvements in consultation with stakeholders.
• Identify and translate business requirements into solution design, in partnership with process owners, architects and developers
• Conduct workshops and meetings with Subject Matter Experts within business and technology teams, to elicit and to review requirements and documentation in a collaborative way.
• Evaluate, examine, and communicate business and technical requirements on a continuing basis.
• Triage and undertake root-cause analysis of support incidents and issues.
• Assist your team in tracking application issues and provide clear feedback on potential changes or improvements where applicable.
• Identify, analyse, and support resolution of application issues.
• Provide support on change verification activities as agreed with stakeholders.
• Provide support to develop test plans, to conduct/validate testing of application changes, to present test results to a range of stakeholders to obtain sign-off for deployment.
• Develop good understanding of Hollard’s claims and supply chain IT products.
• Support product owner and team to deliver product feature roadmaps in alignment to enterprise Agile delivery practices.

Required Knowledge and Experience    
Your knowledge, skills & attributes

Knowledge acquired awareness and/or expertise

• 5+ years of experience as a Business Technology Solutions Analyst (with QA experience) preferably within an insurance or financial services operation and within an IT role.
• Extensive experience in analysing and interpreting software applications and providing recommendations.
• Extensive experience in requirements engineering, business analysis and documentation.
• Solid experience in translating business needs into actionable product backlog items (user stories) and documentation meaningful to both business stakeholders and developers.
• Solid knowledge of Claims administration applications.
• Solid knowledge of Claims supply chain integrations.
• Familiarity with various data structures and formats (e.g., XML, JSON) is highly desirable.
• Good exposure in delivery using modern work tracking toolset (e.g., Azure Boards, Jira, etc) is highly desirable.
• Good exposure to Guidewire Claims is highly desirable.
• Good exposure to testing activities and toolset is highly desirable.
• Industry / business knowledge of the Australian Insurance market (preferably with experience of General Insurance) is highly desirable.
• Skills acquired awareness and/or expertise
• Strong analytical skills with an attention to detail, advanced problem-solving skills.
• Strong stakeholder management and customer-focused relationship skills.
• Excellent verbal and written communication skills, and the ability to articulate, advocate and influence decisions across multiple levels within organisation and bring people on the journey.

Ability to facilitate workshops.

• Ability to communicate complex technology concepts at an appropriate level.
• Ability to recognise customer requirements and provide appropriate alternatives and solutions to meet those requirements.
• Advanced skills in using Microsoft Office applications (Word, Excel, Visio, and PowerPoint).
• Ability to perform work breakdown and estimation.
• Ability to leverage modern work tracking toolset (e.g., Azure Boards, Jira) to track product backlog items (user stories).
• Ability to produce functional and non-functional documentation for both business and technical audience.

Behavioural Competencies

• Strong passion for claims and supply chain processes with design thinking.
• Strong passion for team coaching and leading.
• Able to respond to changing priorities and rapidly evolving requirements that may have a direct impact on services to users.
• Strong communication skills with the ability to build rapport quickly.
• Critical thinking, ability to challenge ideas constructively and suggest possible solutions.
• Business-minded, pragmatic and result-oriented with sound reasoning skills and the ability to ensure optimal outcomes are achieved.
• Collaborative, flexible with a can-do attitude – team focus with the ability to show initiative and do what needs to be done to help deliver team commitments.
• Ability to work collaboratively and productively with dispersed teams.
• Ability to work independently as well as working well within a team and the ability to manage own workload.

Educational Requirements    
Qualifications (Formal study undertaken and completed)

• Tertiary qualification in Information Technology, Analysis, or related discipline preferred.
• Formal Business Analyst Qualifications or Certifications (e.g., Lean Six Sigma, BABOK) preferred.