Business Transformation Analyst at Nedbank

Job Purpose

To contribute towards business success by facilitating the on-boarding of automation solutions/Virtual Employees and facilitating the acceptance and integration of these solutions within the business client work environment.

Job Responsibilities

Facilitate the creation of the required physical and virtual environment for the automation solution within the clients business and facilitating the creating of the required access
Ensure understanding of the operational requirement of the automation solutions at design stage
Initiate all required applications for the procurement and/or allocation of hardware and software functionality
Remain updated regarding any changes to operational requirements during the development process
Initiate and facilitate the granting of the required system access for the automation solutions during Quality Assurance and Production phases
Liaise with relevant stakeholders regarding anticipated enterprise infrastructure changes and initiate actions to manage these changes
Facilitate all processes to provide operational acceptance/decline of the developed automation solution and related artefacts
Ensure deep understanding of business needs and expectations regarding the operational implications and performance of the automation solutions
Facilitate the business acceptance processes during the warranty period
Ensure that  operations support service level agreements are in place
Check and verify the accuracy and completeness of all artefacts on behalf of the business client
Ensure that the automated solution adhere to compliance,policies and procedures
Facilitate the integration of the automation solution into the business environment and support the required business shift processes
Facilitate the integration of automation performance reporting into the overall business MIS reporting processes
Identify possible complications and issues relating to the acceptance of the automation solutions
Facilitate processes to deal with unintended consequences and to optimise the acceptance of the automation solutions

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

NQF Level 6  ICT qualification or equivalent certificate

Minimum Experience Level

3 - 6 years

A proven track record of supporting operations with ICT or automation solutions; At least three years’ experience of operating systems within a large financial services institution

Robotics Process Automation

MS Office 365

Technical / Professional Knowledge

• Information systems

• Process Engineering Skills

Behavioural Competencies

• Delegation and Empowerment

• Execution

• Operational Decision Making

• Aligning Performance for Success

• Continuous Improvement

• Communication

• Leveraging Feedback