Business Transformation and Operational Excellence Lead at Servest SA

• We are seeking an experienced Business transformation and operational excellence lead to drive operational excellence and efficiency.
• This role combines a focus on process automation and business transformation with a strong emphasis on identifying, analysing, and executing improvement opportunities. This role focuses on evaluating current workflows, designing, and deploying process improvements, and fostering a culture of continuous improvement across the organization. The successful candidate will partner closely with Senior Leaders and cross-functional teams to drive initiatives that streamline operations, reduce costs, enhance productivity, and improve service quality.
• The ideal candidate will have a proven background in process optimization, data-driven decision-making, and change leadership in complex environments across multiple processes.

Minimum Requirements    

• Minimum of NQF6 B.Ing, BSC, BTech Industrial engineering ; Six Sigma Green Belt or Lean certification preferred.
• 10 years in business improvement, process optimization, or continuous improvement roles, ideally within complex, multinational organizations.
• Expertise in SAGE ERP(or Similar), RPA tools (UI Path), VBA, Tableau, and Microsoft Office Suite. Experience with additional analytics tools (e.g., Power BI, SQL) is a plus.
• Lean Six Sigma certification (Green Belt or higher) is required, and certifications in change management or project management are advantageous

Duties & Responsibilities    

• Support the transformation of an existing Cleaning service company to diversify into industrial cleaning, including clarifying and updating processes in operations and establishing industry-specific protocols and standards together with the BU ME-Operations and Finance teams.
• Develop and implement resource allocation and tracking tool/processes for new industrial cleaning services, including specialized equipment procurement, training for staff, and process documentation.
• Establish performance metrics and quality assurance measures to ensure high standards in industrial cleaning, meeting client expectations and strengthening brand reputation in the new market.
• Develop and implement KPIs and reports to closely monitor and track customer facing processes that impact on customer service levels and perception of BU service offerings by customers. This will then be used to further improve the Cleaning BU operations.
• Assess and analyse current business processes, workflows, and procedures to identify areas for enhancement.
• Develop, implement, and oversee process improvement initiatives to increase efficiency, reduce operational costs, and improve overall service quality.
• Apply Lean, Six Sigma, or other relevant methodologies to streamline workflows and reduce waste.
• Lead and manage process improvement projects, from inception through implementation, ensuring timely delivery and alignment with business goals.
• Set project milestones, manage budgets, and track progress using project management tools and methodologies.
• Coordinate with stakeholders to secure buy-in and ensure that improvements align with business objectives and operational needs.
• Collect and analyse data to measure process efficiency and improvement impact.
• Develop key performance indicators (KPIs) and metrics to monitor and assess the effectiveness of process changes.
• Use data-driven insights to support decision-making and recommend additional areas for improvement.
• Identify and implement efficiency-focused initiatives across core business functions, including Order-to-Cash (OTC), and customer support, driving measurable performance improvements.
• Analyse current operations to identify gaps, inefficiencies, and cost-reduction opportunities. Propose and lead projects to streamline processes, improve productivity, and enhance service quality.
• Establish performance standards and KPIs to measure the effectiveness of improvement initiatives, ensuring alignment with strategic goals.
• Use Lean Six Sigma and design thinking methodologies to design and optimize end-to-end processes, improve efficiency, and enhance workflow.
• Manage the deployment of RPA solutions, standardizing processes across streams to support scalability and regulatory compliance.
• Develop and implement automation solutions to reduce manual work, enhance data accuracy, and increase processing speed, utilizing tools like VBA and RPA platforms (e.g., UI Path).
• Lead the development of dashboards and reports, leveraging data analytics to support business decisions and monitor improvement outcomes.
• Use data visualization tools (e.g., Tableau, Power BI) to communicate insights to leadership, guiding resource allocation and strategic planning.
• Automate regular reporting processes, optimizing workflows and reducing reporting time across departments.
• Act as a change leader, providing training, support, and guidance to cross-functional teams on new processes, systems, and improvement methodologies.
• Drive and manage change initiatives, ensuring effective communication, training, and support are provided to teams throughout the improvement process.
• Develop and deliver training sessions and materials to ensure a smooth transition for impacted departments and employees.
• Foster a continuous improvement culture by engaging employees at all levels and promoting the benefits of operational excellence.
• Build and lead a team fostering a collaborative environment focused on achieving measurable outcomes.
• Mentor and develop team members, promoting skill growth and aligning individual goals with team objectives
• Ensure all processes comply with relevant regulations,  through rigorous adherence to policies and regular compliance reviews

Deadline:21st November,2025